<ul><li><strong>Position: Collections Specialist (Contract Role)</strong></li><li><strong>Location: 1645 Downtown West Blvd, Unit 11, Knoxville, Tennessee, 37919, United States</strong></li><li><strong>TYPE: 100% ONSITE </strong></li><li><strong>Required Experience: 2-3 years</strong></li><li><strong>Hourly Pay Range: $20 - $21 per hour</strong></li></ul><p> </p><p>Job Description:</p><ul><li>Minimize delinquent debt through appropriate telephone collection activities.</li><li>Develop and improve customer relations and provide exceptional service to all customers both in person and over the phone.</li><li>Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.</li><li>Minimize delinquent debt by calling customers and collecting on past-due accounts.</li><li>Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy. (this would need a waiver to be signed for any candidate that was going to accept cash payments)</li><li>Comply with all company policies and all State and Federal lending regulations; title recording and maintain report.</li><li>Data entry of loan application and documents.</li><li>Other duties as assigned by leadership, including filing, organizing, and other clerical work.</li></ul><p> </p><p>Duties and responsibilities:</p><ul><li>Provide exceptional service to all customers.</li><li>Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.</li><li>Maintain office cash with accuracy and proper security.</li><li>Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.</li><li>Minimize delinquent debt through calling customers and collecting on past-due accounts.</li><li>Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.</li><li>Transport money and deposits to and from bank.</li><li>Other duties as assigned by leadership.</li></ul><p><br></p>

<p>Minimum Qualifications:</p><ul><li>High School Diploma or Equivalent.</li><li>Prior customer service experience in either a sales/retail environment or cash management environment.</li></ul><p> </p><p>Critical Competencies:</p><ul><li>Demonstrated passion for customer service.</li><li>Excellent written and verbal communication skills.</li><li>Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.</li><li>Thrives in a pay for performance atmosphere.</li><li>Proven ability to multi-task.</li><li>High degree of integrity.</li><li>Sales mentality.</li><li>Adaptable to an ever-changing environment.</li></ul><p>  </p><p>Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status. </p>

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