<p>We are looking for an experienced Billing Supervisor/Manager to join our client's team in Knoxville, Tennessee. This Contract to permanent position offers a unique opportunity to lead training and quality initiatives within the healthcare revenue cycle. The role requires a collaborative and thorough individual who can drive process improvements, ensure compliance, and foster a culture of excellence.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development, organization, and maintenance of training materials, standard operating procedures, and educational programs for the revenue cycle.</p><p>• Supervise employees responsible for creating and updating training content, ensuring accuracy and timeliness.</p><p>• Design and implement onboarding and ongoing education programs for billing staff to enhance their performance and compliance.</p><p>• Track and analyze training effectiveness using metrics and performance indicators, making adjustments as needed.</p><p>• Ensure all staff processes and documentation align with healthcare regulations and company policies.</p><p>• Collaborate with leadership and cross-functional teams to identify and address areas for improvement in billing operations.</p><p>• Conduct audits and recommend strategies to enhance quality and efficiency across the revenue cycle.</p><p>• Stay informed about industry trends, compliance updates, and best practices in healthcare billing and staff training.</p><p>• Promote accountability and a culture of continuous learning within the team.</p><p>• Provide mentorship and guidance to direct reports, fostering growth and development.</p>

• Minimum of 2 years’ experience in medical revenue cycle or billing operations, with a focus on training or quality assurance.<br>• Proven supervisory experience in healthcare billing environments, demonstrating leadership and team management skills.<br>• Strong knowledge of healthcare compliance standards and billing regulations.<br>• Exceptional organizational skills with an ability to manage multiple priorities and maintain attention to detail.<br>• Excellent communication skills, both written and verbal, with a collaborative approach to leadership.<br>• Proficiency in Microsoft Office Suites and other tools relevant to billing and training.<br>• Familiarity with healthcare payer systems and provider networks.<br>• Bachelor’s degree preferred or equivalent experience in the industry.

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