Overview We are seeking a skilled Level 2 Network Engineer with strong hands-on experience supporting and managing Cisco Meraki network environments. The ideal candidate will have 5+ years of detail oriented network engineering experience, strong troubleshooting capabilities, and the ability to support routing, switching, wireless, firewall, and SD-WAN technologies in a distributed enterprise environment. This role collaborates closely with senior engineers, escalates complex issues appropriately, and ensures reliable network operations across all locations.

Key Responsibilities Network Support & Administration - Provide L2 support for Cisco Meraki environments, including MX, Microsoft, MR, MV, and MT product lines. - Perform configuration updates, network changes, and routine maintenance under established standards. - Assist with onboarding new sites, devices, and network services. Troubleshooting & Incident Resolution - Diagnose and resolve network issues escalated from the service desk or field teams. - Troubleshoot Layer 1–3 issues related to switching, routing, wireless, VPN, and security. - Perform packet captures, log reviews, and Meraki Dashboard analysis to identify root causes. - Escalate complex or systemic issues to L3 engineering with clear documentation. Network Monitoring & Optimization - Monitor network health, performance, and alerts using Meraki Dashboard, SNMP tools, and monitoring systems. - Proactively identify potential issues and recommend improvements or preventive actions. - Assist in firmware upgrades, device replacements, and capacity planning efforts. Configuration & Deployment - Support configuration and deployment of Meraki switches, access points, firewalls, and SD-WAN appliances. - Implement VLANs, DHCP scopes, routing updates, and wireless SSID adjustments as directed by L3 engineering. - Ensure adherence to security and network configuration standards. Documentation & Collaboration - Maintain accurate documentation, including network diagrams, device inventories, and SOP updates. - Collaborate with project managers, field engineers, and senior network engineers during deployments or network changes. Required Qualifications - 5+ years of detail oriented network engineering or network support experience. - Hands-on experience with Cisco Meraki platforms (MX, Microsoft, MR required; MV/MT preferred). - Strong understanding of TCP/IP, DHCP, DNS, VLANs, STP, trunking. - VPN fundamentals (AutoVPN, client VPN). - Familiarity with cloud networking integrations (Azure) preferred. VNET, Gateways, Firewalls, NSGs, Routing, etc. - Understanding of DNS architecture, design and troubleshooting (public and private) - Basic routing concepts (static routes, OSPF/BGP exposure a plus). - Wireless troubleshooting and RF basics. - Experience supporting enterprise or multi-site networks. - Ability to interpret packet captures and use diagnostic tools. - Strong communication, documentation, and customer-service skills. - Certifications preferred but not required: CMNA, CCNA, Meraki Specialist. Soft Skills - Strong analytical and troubleshooting skills. - Reliability and attention to detail in operational tasks. - Ability to follow established processes and escalate appropriately. - Team-oriented, collaborative mindset. Work Environment - Participation in an on-call rotation may be required. - Occasional after-hours support for maintenance or outages. - Travel to remote sites as needed.

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