<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>

<p>2-4 years of experience in desktop support, help desk support, or related IT support roles.</p><p>Proven experience with Active Directory (user management, permissions, account troubleshooting).</p><p>Strong knowledge of creating, troubleshooting, and managing Group Policy.</p><p>Familiarity with Microsoft Windows 10/11 and macOS in an enterprise environment.</p><p>Working knowledge of TCP/IP networking, DNS, DHCP, and VPN technologies.</p><p>Strong analytical and problem-solving skills to quickly diagnose technical issues.</p><p>Excellent customer service and communication skills, both verbal and written.</p><p>Experience with remote desktop tools (e.g., TeamViewer, LogMeIn, Microsoft RDP).</p><p>Ability to multitask, prioritize, and work independently or collaboratively in a fast-paced environment.</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>