We are looking for a detail-oriented Call Center Specialist to join our team in Irmo, South Carolina. In this contract position, you will play a key role in providing exceptional customer support by managing inbound calls and maintaining accurate records. The ideal candidate will thrive in a fast-paced environment and demonstrate strong organizational and communication skills.<br><br>Responsibilities:<br>• Respond promptly and professionally to a high volume of inbound customer calls.<br>• Record and organize messages using shared spreadsheets to ensure accurate tracking.<br>• Create and update case files in Salesforce to support efficient workflow and case management.<br>• Monitor call center activity to reduce missed calls and ensure timely responses.<br>• Maintain detailed documentation of customer interactions and feedback.<br>• Collaborate with team members to resolve customer inquiries and escalate issues as needed.<br>• Utilize customer service software and tools to streamline call handling processes.<br>• Identify opportunities for process improvements to enhance customer satisfaction.<br>• Adhere to company policies and procedures while providing outstanding service.

• Previous experience in a call center or customer service role.<br>• Proficiency in using Salesforce or similar case management software is a plus.<br>• Strong organizational skills and attention to detail.<br>• Excellent verbal and written communication abilities.<br>• Ability to handle high call volumes and manage time effectively.<br>• Familiarity with customer service software and basic office tools.<br>• Problem-solving skills and the ability to work collaboratively within a team.<br>• Basic understanding of network concepts such as Ethernet is preferred.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>