We are looking for a skilled Business Systems Analyst to join our team on a long-term contract basis in Independence, Ohio. In this role, you will provide essential support for the Voyager software system, ensuring seamless user experiences and delivering solutions to technical challenges. This position offers an opportunity to collaborate with experienced specialists and contribute to the continuous improvement of product functionality.<br><br>Responsibilities:<br>• Provide technical assistance to users by diagnosing and resolving issues related to the Voyager software system.<br>• Guide users in effectively utilizing product features and functionalities to meet their needs.<br>• Facilitate the onboarding process for new users, ensuring they are equipped to use the software efficiently.<br>• Maintain detailed documentation of user interactions, reported issues, and resolutions to build a knowledge base.<br>• Collaborate with development teams to address software bugs and suggest improvements based on user feedback.<br>• Conduct training sessions to educate users on system features and best practices.<br>• Perform quality assurance testing to ensure software reliability and identify areas for enhancement.<br>• Act as a liaison between users and technical teams to streamline communication and problem-solving.<br>• Share insights and feedback from users to support continuous product development.<br>• Monitor system performance and provide proactive solutions to potential issues.

• Proven experience in business analysis and supporting business systems.<br>• Familiarity with Agile Scrum methodologies and practices.<br>• Strong knowledge of application support and troubleshooting techniques.<br>• Expertise in quality assurance processes and identifying software bugs.<br>• Ability to conduct effective employee training and end-user support.<br>• Proficiency in creating and maintaining detailed documentation.<br>• Solid communication skills to collaborate with technical teams and users.<br>• Analytical mindset to evaluate software performance and suggest improvements.

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