We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Houston, Texas. In this role, you will provide essential support for infrastructure and administrative tasks, ensuring systems are operating efficiently. This position focuses on Level 1 to Level 4 support, including proactive monitoring, troubleshooting, and maintaining IT systems across Windows and Linux environments.<br><br>Responsibilities:<br>• Deliver Level 1 through Level 4 technical support for DevOps and infrastructure systems.<br>• Conduct daily health checks for VMware storage and ensure system reliability.<br>• Monitor system performance using tools like Datadog and address proactive alerts.<br>• Troubleshoot and resolve issues related to S3 Buckets, including creation, modification, and support.<br>• Review and verify firewall rules to ensure optimal security.<br>• Maintain and support custom-coded applications and deployments.<br>• Perform 24/7 monitoring of systems, addressing QA and QC checks, and escalating issues as necessary.<br>• Troubleshoot user and customer issues, including health check failures.<br>• Collaborate with teams to support Windows and Linux environments effectively.<br>• Assist with ongoing system updates and day-to-day changes.

• Proficiency in Active Directory management.<br>• Strong knowledge of Microsoft Windows 10 systems.<br>• Experience with Microsoft Windows and Linux operating environments.<br>• Familiarity with DevOps processes and tools.<br>• Hands-on experience with VMware and Datadog monitoring tools.<br>• Strong troubleshooting skills, particularly with S3 Buckets and firewall configurations.<br>• Ability to perform system health checks and resolve technical issues promptly.<br>• Availability to support 24/7 monitoring and escalation processes.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>