We are looking for a dedicated and personable Customer Service Representative to join our team in Houston, Texas. In this role, you will serve as the first point of contact for customers, delivering exceptional service and addressing inquiries with precision and care. This position offers an excellent opportunity to grow your career while contributing to a meaningful organization in the non-profit sector. Responsibilities: • Respond promptly and professionally to inbound customer inquiries via phone and email. • Handle both inbound and outbound calls to address customer needs and resolve issues efficiently. • Schedule appointments and update customer records with accuracy and attention to detail. • Process orders and perform data entry tasks, ensuring all information is correctly recorded. • Collaborate with team members to provide seamless support and maintain service standards. • Utilize Microsoft Word and Excel to create and maintain reports and documentation. • Manage email correspondence, ensuring all communications are clear and timely. • Maintain a positive and empathetic attitude toward customers at all times. • Ensure compliance with company policies and procedures during every interaction. • Identify opportunities to enhance customer experience and recommend improvements.

• Proven experience in a call center or customer service environment. • Proficiency in handling inbound and outbound calls with a focus on attention to detail. • Strong skills in data entry and order processing. • Familiarity with Microsoft Excel and Microsoft Word. • Excellent written and verbal communication skills for email correspondence. • Ability to manage schedules and appointments effectively. • Detail-oriented with strong organizational skills. • Commitment to providing outstanding customer service and resolving issues promptly.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Houston, TX
onsite
Contract / Temporary to Hire
18.00 - 20.00 USD / Hourly
We are looking for a dedicated and personable Customer Service Representative to join our team in Houston, Texas. In this role, you will serve as the first point of contact for customers, delivering exceptional service and addressing inquiries with precision and care. This position offers an excellent opportunity to grow your career while contributing to a meaningful organization in the non-profit sector. Responsibilities: • Respond promptly and professionally to inbound customer inquiries via phone and email. • Handle both inbound and outbound calls to address customer needs and resolve issues efficiently. • Schedule appointments and update customer records with accuracy and attention to detail. • Process orders and perform data entry tasks, ensuring all information is correctly recorded. • Collaborate with team members to provide seamless support and maintain service standards. • Utilize Microsoft Word and Excel to create and maintain reports and documentation. • Manage email correspondence, ensuring all communications are clear and timely. • Maintain a positive and empathetic attitude toward customers at all times. • Ensure compliance with company policies and procedures during every interaction. • Identify opportunities to enhance customer experience and recommend improvements.
2025-10-23T14:53:56Z