<p><strong>Customer Service Support Specialist</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a skilled and adaptable <strong>Customer Service Support Specialist</strong> to join our team. In this role, you will provide comprehensive customer service and technical support while coordinating essential communication and processes to ensure exceptional service delivery. You will play a critical role in maintaining customer satisfaction and supporting internal operations. This position requires strong communication skills, technical aptitude, and the ability to prioritize competing demands effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Client Communication:</strong> Engage directly with customers to accurately determine service requirements and address exceptions, ensuring clarity and resolution.</li><li><strong>Technological Utilization:</strong> Operate auto-routing systems during peak demand periods while interacting with customers to optimize workflow and enhance service efficiency.</li><li><strong>Technician Coordination:</strong> Provide dedicated support to the service intake team by managing incoming technician calls, facilitating seamless operations.</li><li><strong>Team Collaboration:</strong> Work collaboratively with technicians and service managers using tools such as Microsoft Teams and Outlook to ensure effective communication and coordination.</li><li><strong>Data Management:</strong> Maintain meticulous records, document interactions, and update ticketing systems like Solomon and Astea for accurate tracking of service issues and resolutions.</li><li><strong>Technology Adaptation:</strong> Embrace new systems, software, and workflows, ensuring smooth transitions to updated platforms and tools as organizational needs evolve. </li><li><strong>Task Prioritization:</strong> Skillfully assess and prioritize tasks to efficiently manage competing demands, including addressing urgent customer needs with professionalism.</li><li><strong>Performance Under Pressure:</strong> Demonstrate the ability to work effectively in high-pressure environments, maintaining composure when interacting with diverse personalities and industry professionals. </li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Proven experience in customer service and communication in a fast-paced environment.</li><li>Strong competency using enterprise systems such as Microsoft Teams, Outlook, Solomon, and Astea.</li><li>Ability to quickly adapt to new technology and software platforms.</li><li>Exceptional organizational skills to manage priorities and maintain accurate documentation.</li><li>Effective problem-solving skills and critical thinking capabilities to handle customer needs and resolve conflicts efficiently.</li><li>Ability to thrive in dynamic, high-pressure situations while engaging with customers and professionals.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>

• At least 1 year of experience in a customer service, dispatch, or scheduling role.<br>• Proficiency in CRM software and other computer programs used for scheduling and customer management.<br>• Strong communication skills, with the ability to handle inbound calls and address customer needs effectively.<br>• Demonstrated ability to manage schedules and coordinate service dispatches.<br>• Detail-oriented with excellent organizational skills to complete service tickets accurately.<br>• Problem-solving abilities to address scheduling conflicts and customer concerns.<br>• Ability to work collaboratively within a team environment.<br>• Familiarity with the security industry or related fields is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>