We are looking for an experienced Assistant Operations Manager to join our team in Germantown, Tennessee. In this contract position with the potential for a permanent role, you will play a key part in overseeing daily operations and contributing to the growth and efficiency of our eCommerce initiatives. This role is ideal for someone who thrives in a dynamic environment and is passionate about driving operational excellence within the transportation equipment manufacturing industry.<br><br>Responsibilities:<br>• Support the Director of eCommerce in managing day-to-day operations to ensure optimal business performance.<br>• Monitor and enforce adherence to company policies, procedures, and relevant industry standards.<br>• Lead and inspire teams to maintain a collaborative and productive workplace culture.<br>• Address inquiries from customers and suppliers, resolve issues efficiently, and deliver exceptional service.<br>• Review and interpret sales reports to identify opportunities for business development and operational improvements.<br>• Work closely with various departments to align efforts and achieve organizational goals.<br>• Compile and present detailed operational reports to senior management to aid decision-making.<br>• Identify and implement process enhancements to improve workflow efficiency, automate tasks, and ensure accuracy in eCommerce operations.<br>• Take on additional responsibilities as assigned by senior management to support broader business objectives.

• Proven experience in operations management, preferably within the eCommerce or transportation equipment manufacturing sectors.<br>• Strong knowledge of call center metrics and customer service best practices.<br>• Familiarity with the credit card industry and consumer banking processes.<br>• Solid understanding of consumer lending and related financial services.<br>• Demonstrated ability to conduct criticality analysis and identify areas for operational improvement.<br>• Proficiency in analyzing data and generating actionable insights to support business growth.<br>• Excellent communication and interpersonal skills to foster collaboration across departments.<br>• Ability to adapt to changing priorities and manage multiple tasks effectively.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>