<p>The Office Assistant plays a key role in supporting daily operations by managing incoming communications, coordinating job assignments, and ensuring accurate tracking and reporting across multiple systems. This position serves as a central hub between clients, project managers, and internal teams to maintain efficiency and organization.</p><p><strong>Communication & Intake Management</strong></p><ul><li>Answer and route all incoming calls in a professional and timely manner</li><li>Review and process incoming job requests from various channels</li><li>Accurately enter job details into internal systems</li></ul><p><strong>Job Coordination & Assignment</strong></p><ul><li>Assign new jobs to appropriate team members</li><li>Send assignment communications with all relevant job details</li><li>Ensure visibility across teams by including key stakeholders in communications</li><li>Assist with coordination and support of urgent or time-sensitive jobs</li></ul><p><strong>Documentation & Reporting</strong></p><ul><li>Ensure all job information is properly documented and updated in internal systems</li><li>Maintain and update tracking spreadsheets with accuracy and consistency</li><li>Prepare and distribute weekly reports summarizing job assignments</li></ul><p><strong>Client & Vendor Support</strong></p><ul><li>Send required requests to vendors as needed for job processing</li><li>Manage and send customer review requests</li><li>Oversee customer feedback and engagement platforms</li></ul><p><strong>Invoicing & Administrative Oversight</strong></p><ul><li>Manage invoicing processes for the service department</li><li>Ensure invoices are completed accurately and in a timely manner</li><li>Support general administrative functions to keep operations running smoothly</li></ul><p><br></p>
<p>We are looking for an organized Office Manager to support daily administrative and operational functions for a property-based office in Millington, Tennessee. This contract-to-permanent opportunity is ideal for someone who can balance resident-facing service and office coordination responsibilities. The role requires strong attention to detail, sound judgment, and the ability to keep records, communications, and office processes running smoothly in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Direct day-to-day office activities, including front desk coverage, administrative workflow, and coordination of general business operations.</p><p>• Handle resident applications and supporting documentation, confirm eligibility, and assist with occupancy changes such as move-ins, transfers, move-outs, and annual renewals.</p><p>• Maintain organized and accurate tenant files, financial records, ledgers, reporting data, and other required office documentation.</p><p>• Manage rent-related transactions by posting charges, tracking payments, following up on outstanding balances, and processing account updates when needed.</p><p>• Prepare routine and special-purpose paperwork such as payroll support, invoices, payable records, tax-related documents, reports, and materials for legal or court matters.</p><p>• Oversee office systems and supplies by monitoring inventory, maintaining filing structures, and ensuring equipment and administrative procedures support efficient operations.</p><p>• Serve as a primary point of contact for residents, vendors, contractors, and external partners by providing clear communication and responsive customer service.</p><p>• Complete property walk-throughs and document service requests, maintenance needs, and related work order information as required.</p><p>• Create and distribute written communications for residents, including notices, newsletters, flyers, and other correspondence.</p><p>• Support office technology needs by assisting with software use, resolving basic system issues, coordinating updates, and helping team members adapt to tools and processes.</p>