We are looking for an experienced and driven Customer Service Manager to lead a dynamic call center team in Wylie, Texas. This long-term contract position requires a proactive leader to oversee a high-volume inbound service, sales, and collections team, ensuring exceptional customer experiences and operational efficiency. The ideal candidate will excel in managing workflows, enhancing team performance, and driving metrics related to sales conversion, collections, and customer satisfaction.<br><br>Responsibilities:<br>• Lead and manage a call center team responsible for handling customer inquiries, sales, and collections.<br>• Develop and implement strategies to improve customer service quality, sales conversion rates, and collections performance.<br>• Monitor team performance and key metrics, ensuring consistent execution and adherence to company standards.<br>• Optimize workflows and processes using advanced tools, including AI-powered systems, to improve efficiency and reduce missed calls.<br>• Facilitate training programs to enhance team skills and maintain high standards of professionalism.<br>• Oversee escalation procedures to ensure effective resolution of complex customer issues.<br>• Analyze data to identify trends and opportunities for operational improvements.<br>• Foster a positive and collaborative work environment that drives team engagement and accountability.<br>• Ensure compliance with company policies and industry regulations across all customer interactions.<br>• Collaborate with leadership to align team goals with broader organizational objectives.
We are seeking a skilled Medical Biller/Collections Specialist to join our team in Dallas, Texas. In this Contract to permanent position, you will play a critical role in managing accounts receivable, ensuring accurate insurance filings, and maintaining compliance with healthcare regulations. This opportunity is ideal for professionals who excel in a fast-paced healthcare environment and possess strong organizational and communication skills.<br><br>Responsibilities:<br>• Analyze and manage daily work queues for accounts that are overdue by more than 31 days.<br>• Audit account details to confirm proper insurance filings and verify patient balances before initiating collection efforts.<br>• Monitor aging reports and determine the status of unpaid claims starting from the 45th workday after the date of service.<br>• Submit appeals using approved templates and forward medical or coding denials to the QA Department for review.<br>• Facilitate secondary insurance filings and ensure explanations of benefits are properly documented.<br>• Establish payment arrangements with patients, adhering to timelines and policies.<br>• Conduct skip tracing for accounts requiring additional investigation.<br>• Send collection letters or statements to patients in accordance with office policies.<br>• Maintain a secure and organized workspace in compliance with privacy laws, including HIPAA regulations.<br>• Collaborate with the Manager and Compliance Committee to uphold the organization’s Compliance Program.
<ul><li>Serve as an escalation point for IT Managers and provide backup support when needed.</li><li>Act as a delegate for the Director of Enterprise Applications, including supervisory responsibilities and meeting facilitation.</li><li>Identify opportunities to optimize IT processes and workflows; lead and participate in process improvement initiatives.</li><li>Mentor IT Managers and application team members, fostering skill development and readiness for complex assignments.</li><li>Oversee management of EHR Access, Health Information Management (HIM), and Revenue Cycle teams.</li><li>Ensure application teams follow best practices for documentation, version control, change management, and testing.</li><li>Build and lead Access, HIM, and Revenue Cycle solution teams, ensuring effective participation in projects and support activities.</li><li>Maintain strong communication with providers, business units, clinical departments, and IT leadership.</li><li>Promote responsive customer service and maintain collaborative relationships across IT and operational leadership.</li><li>Ensure timely resolution of Help Desk incidents and change requests assigned to the application team.</li><li>Act as an escalation point for application support issues during business hours and after-hours.</li><li>Foster a culture of teamwork, customer service excellence, and continuous improvement in application adoption and efficiency.</li><li>Define roles, responsibilities, and priorities for application teams.</li><li>Lead and participate in vendor and product evaluations, comparisons, and selections.</li><li>Attend and facilitate meetings and committees as directed.</li><li>Maintain professional development through training, workshops, and industry affiliations to stay current with trends and certifications.</li><li>Serve as the primary contact for operational and clinical leadership regarding patient financial systems implementation and support.</li><li>Collaborate with stakeholders to enhance and support EHR applications.</li><li>Coordinate workflow assessments and design sessions.</li><li>Participate in system configuration, development, testing, patch validation, and application training.</li><li>Lead estimation and prioritization efforts for optimization projects.</li><li>Maintain expertise in EHR architecture and system changes over time.</li><li>Adhere to governance, change management, project management, incident management, and security standards.</li></ul>
We are looking for an experienced Billing Specialist to join our team in Grand Prairie, Texas. This role is ideal for someone with strong attention to detail and over five years of experience in high-volume billing within the service industry, such as plumbing or electrical services. The successful candidate will excel at managing invoicing processes, resolving billing issues, and delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Handle high-volume billing operations, ensuring all invoices are processed accurately and on time.<br>• Review service contracts and documentation to verify billing details and prevent errors.<br>• Collaborate with clients and internal teams to address and resolve billing discrepancies.<br>• Provide support for B2B collections as necessary, maintaining a detail-oriented approach.<br>• Maintain detailed and organized billing records to support compliance and audit requirements.<br>• Respond promptly and courteously to customer inquiries, ensuring high levels of satisfaction.<br>• Generate and present billing reports to track account statuses and identify potential issues.
<p>We are looking for a skilled Part Time Bookkeeper to join a small industrial distribution company located in Dallas, Texas. In this Contract to permanent employment position, you will be responsible for overseeing a variety of accounting and bookkeeping tasks to ensure smooth financial operations. This role offers a flexible schedule and excellent pay, with a commitment of 16-20 hours per week.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and manage accrual-based accounting records using CertiFlex software, including subledgers for general ledger, accounts payable, accounts receivable, payroll, and order entry.</p><p>• Reconcile bank accounts and ensure accurate financial reporting.</p><p>• Process invoices for accounts payable and issue payments as directed by the owner.</p><p>• Record incoming payments from various sources, including checks, wires, and credit cards, through customer portals.</p><p>• Follow up with customers on overdue invoices to ensure timely collections.</p><p>• Prepare payroll for three employees and handle quarterly and annual payroll tax reporting.</p><p>• Oversee the company’s plan for employee deferrals, calculate contributions, and remit payments monthly.</p><p>• Manage monthly sales tax reporting and maintain exemption and resale certificates.</p><p>• Conduct monthly accounting reviews and calculate vehicle fringe benefits for tax purposes.</p><p>• Assist with year-end financial reporting to support income tax projections and preparation by external consultants.</p>
<p>We are looking for an experienced Accounts Receivable Clerk to join our team on a contract basis in Garland, Texas. In this role, you will manage customer accounts, ensuring timely collection of outstanding balances while maintaining accurate records and resolving payment discrepancies. This position requires strong organizational skills and the ability to collaborate effectively across teams to optimize processes and achieve collection goals.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of business-to-business customer accounts to ensure timely payments and minimize outstanding balances.</p><p>• Investigate and resolve payment discrepancies, including short payments and unapplied cash, by working closely with the billing and cash application teams.</p><p>• Escalate unresolved collection issues to the appropriate supervisor for further action.</p><p>• Maintain detailed and accurate records of collection activities within the company's accounting system.</p><p>• Collaborate with sales and finance teams to address customer disputes and refine billing processes.</p><p>• Monitor customer payment behavior to evaluate credit risks and recommend adjustments to payment terms when necessary.</p><p>• Assist with month-end close procedures by reconciling accounts receivable balances and providing detailed reports on collection status.</p><p>• Contribute to team goals by managing priorities effectively in a fast-paced environment.</p>
<p>We are looking for a dedicated Accounts Receivable Specialist to join our team in Gainesville, Texas. This long-term contract position offers an opportunity to work closely within the aerospace industry, contributing to the financial health and operations of the organization. The role requires strong analytical skills and the ability to manage complex financial data efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough analysis and research on outstanding debts, ensuring accurate tracking and resolution of millions in receivables.</p><p>• Investigate and reconcile large amounts of unallocated credits, providing detailed reporting and recommendations.</p><p>• Manage commercial collections processes, engaging with clients to resolve payment issues and ensure timely account settlements.</p><p>• Process cash applications accurately and efficiently, maintaining compliance with company policies.</p><p>• Oversee billing functions, ensuring invoices are issued correctly and payments are received promptly.</p><p>• Maintain accurate records of cash activity and transactions to support financial reporting.</p><p>• Collaborate with internal teams to address discrepancies and streamline accounts receivable operations.</p><p>• Provide detailed financial analysis and reporting to support decision-making and improve operational efficiency.</p><p>• Ensure compliance with financial regulations and company standards in all accounts receivable activities.</p>
We are looking for a dedicated Medical Accounts Receivable Specialist to join our team in Dallas, Texas. In this Contract to permanent position, you will oversee patient account activities, ensuring accurate documentation and adherence to relevant regulations. This role requires strong organizational skills and a commitment to delivering precise and timely billing and collection services within the pharmaceutical industry.<br><br>Responsibilities:<br>• Accurately post patient payments from various sources and reconcile balances with daily reports.<br>• Monitor scheduled orders to prevent shipments if outstanding balances exist.<br>• Investigate and resolve issues related to payments or credit card transactions.<br>• Process patient refund requests and handle chargeback disputes as needed.<br>• Verify account balances upon request from customer service representatives.<br>• Generate and mail invoices to patients based on specific requests.<br>• Review aged trial balance reports to identify and process required invoices.<br>• Manage third-party carrier claims assigned for processing.<br>• Maintain detailed and accurate documentation of all collection activities and patient communications.<br>• Perform other relevant duties as assigned to support the accounts receivable function.
We are looking for a skilled Accounts Receivable Clerk to join our team in Fort Worth, Texas. In this role, you will be responsible for managing tenant billing, processing payments, and ensuring compliance with lease agreements. The ideal candidate is detail-oriented, highly organized, and experienced in property management or real estate accounting.<br><br>Responsibilities:<br>• Prepare and process recurring and miscellaneous tenant charges, such as rent, utilities, service orders, and other fees, within the accounting system.<br>• Calculate late fees and generate charge batches for approval after the 20th of each month.<br>• Post daily deposits, wire transfers, and electronic payments within three business days of receipt.<br>• Investigate and resolve issues related to unidentified or misapplied payments in collaboration with tenants.<br>• Complete month-end tasks, including posting receipts, processing adjustments, and reconciling subledger balances to the general ledger.<br>• Handle tenant security deposit refunds in accordance with lease terms and company policies.<br>• Update rate tables and make necessary adjustments to tenant billing for compliance purposes.<br>• Assist the Controller with special projects and contribute to process improvements for enhanced efficiency.<br>• Collaborate with property management teams to ensure accurate billing and adherence to lease agreements.<br>• Provide exceptional customer service to tenants while addressing inquiries and resolving billing concerns.
