<p>Robert Half is actively searching for a Delinquent Accounts Specialist with a positive attitude and strong communication skills. Spanish/English bilingual skills not mandatory, but a definite plus. This position in the Frankfort, Kentucky region is a contract/temporary to hire opportunity working with a housing organization to address delinquent mortgage accounts. Please see the details below and apply today for immediate consideration. If you don’t have exact experience, but feel that your skills apply, please feel free to submit your application. </p><p> </p><p>Your responsibilities in this role:</p><p> </p><p>- Receive/Place inbound/outbound telephone calls with delinquent borrowers to establish contact and identity for the true reason for default</p><p> </p><p>- The position would entail placing borrowers on an informal repayment plan or making the determination to refer them to an intervention team for more analytical review</p><p> </p><p>- Act as liaison in maintaining quality service to the customer and a positive company image by resolving customer account inquiries</p><p> </p><p>- Review and process payments received on daily suspend and unapplied reports</p><p> </p><p>- Generate and follow up on required correspondence to ensure compliance</p><p> </p><p>- Lead all billing and reporting activities according to deadlines</p><p> </p><p>- Ensure mortgage borrower properties are in compliance with regulations and requirements</p><p> </p><p>- Maintain and update customer files to ensure data integrity</p><p> </p><p>- Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment</p>

<p>Requirements:</p><p><br></p><p>- Excellent verbal, written, and social communication skills</p><p> </p><p>- Prior experience using accounting software</p><p> </p><p>- Be able to effectively analyze and make decisions on customer accounts</p><p> </p><p>- Prior high volume collections experience a plus</p><p> </p><p>- Command of Microsoft Excel</p><p> </p><p>- Consumer collections experience</p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>