<p><strong>Job Title:</strong> Ticket Operations Coordinator</p><p><strong>Duration</strong>: 15-month contract</p><p><strong>Location: </strong>Onsite in Fort Worth, TX with occasional travel </p><p><strong>Pay Rate:</strong> $25-28/hour</p><p><br></p><p><strong>Overview:</strong></p><p>We are seeking a highly organized and detail-oriented <strong>Ticket Operations Coordinator</strong> to support ticket distribution and management for a high-profile global sporting event. This role will focus on coordinating ticket inventory, managing communication between internal teams and partners, and ensuring a smooth and efficient ticketing experience for all stakeholders. The ideal candidate is a skilled communicator, thrives in fast-paced environments, and brings prior experience working with ticketing systems and customer service.</p><p><br></p><p><strong>Why You’ll Love This Role:</strong></p><p>As a key member of the Partnerships & Community team, you will:</p><ul><li>Manage, distribute, and track more than 8,000 tickets across multiple event locations.</li><li>Collaborate with internal technical teams, vendors, and external partners to streamline ticket operations.</li><li>Play an important role in enhancing brand perception through sponsorship assets tied to a major international sporting event.</li><li>Gain experience with ticketing technology as the team transitions to a new ticket management platform.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the main point of contact for ticketing logistics, ensuring timely and accurate communication with internal stakeholders, vendors, and partners.</li><li>Coordinate the redemption process, monitor ticket usage, and generate regular reports for leadership.</li><li>Navigate and manage ticket inventory through the ticket management system, ensuring accuracy and efficiency.</li><li>Troubleshoot technical issues with internal teams and vendors to maintain system integrity.</li><li>Develop and maintain ticketing policies, procedures, and best practices.</li><li>Provide excellent customer service by resolving inquiries, addressing concerns, and ensuring a positive recipient experience.</li><li>Assist in the execution of sponsorship assets, community activations, and measurement efforts.</li><li>Support post-event reporting and analysis to improve future ticketing strategies.</li></ul>

<p><strong>Qualifications:</strong></p><p><em>Minimum Requirements:</em></p><ul><li>Bachelor’s degree or equivalent experience/training.</li><li>1–2 years of related experience, preferably in sports partnerships, sponsorships, or event operations.</li><li>Prior experience working with ticketing systems or platforms.</li><li>Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).</li><li>Ability to travel up to 30% of the time.</li></ul><p><em>Preferred Qualifications:</em></p><ul><li>Experience planning and executing both in-person and digital sponsorship activations.</li><li>Background working with or for professional sports teams.</li><li>Familiarity with transitioning between ticketing systems (experience with Ticket Manager a plus).</li></ul><p><strong>Key Attributes for Success:</strong></p><ul><li>Highly organized self-starter who thrives under pressure.</li><li>Strong attention to detail and accuracy.</li><li>Professional demeanor when representing the organization to internal and external stakeholders.</li><li>Collaborative mindset with the ability to work cross-functionally.</li></ul>

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