We are looking for a dedicated Customer Service Representative to join our nonprofit organization in Fort Wayne, Indiana. In this long-term contract position, you will play a vital role in assisting families by determining eligibility for various programs, providing advocacy services, and fostering a welcoming environment for clients and colleagues. This opportunity is ideal for someone passionate about community support and outreach, with strong communication and organizational skills. Responsibilities: • Assess client needs and determine eligibility for Brightpoint programs, ensuring compliance with all relevant guidelines and regulations. • Enroll families into assistance programs while maintaining high standards of quality and accuracy. • Serve as a representative of Brightpoint at county events and inter-agency meetings, promoting the organization’s values and services. • Coordinate with other departments to maximize benefits and support for families. • Provide referrals and advocacy services to clients, connecting them with relevant human service organizations and resources. • Actively participate in staff meetings, improvement processes, and opportunities for growth and development. • Adhere to organizational policies, fiscal procedures, and workplace standards. • Meet annual appointment and program completion targets as set by management. • Handle administrative tasks and maintain organized records to support program operations. • Perform additional duties as assigned by leadership staff.

• High school diploma or equivalent required; Associate’s degree preferred.• Minimum of two years of experience in customer service, social services, or related fields.• Strong verbal and written communication skills, along with proficiency in mathematics.• Ability to work independently, stay organized, and manage multiple tasks effectively.• Proficiency in Microsoft Office applications and comfort with public interaction.

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Fort Wayne, IN
onsite
Temporary
16.00 - 17.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our nonprofit organization in Fort Wayne, Indiana. In this long-term contract position, you will play a vital role in assisting families by determining eligibility for various programs, providing advocacy services, and fostering a welcoming environment for clients and colleagues. This opportunity is ideal for someone passionate about community support and outreach, with strong communication and organizational skills. Responsibilities: • Assess client needs and determine eligibility for Brightpoint programs, ensuring compliance with all relevant guidelines and regulations. • Enroll families into assistance programs while maintaining high standards of quality and accuracy. • Serve as a representative of Brightpoint at county events and inter-agency meetings, promoting the organization’s values and services. • Coordinate with other departments to maximize benefits and support for families. • Provide referrals and advocacy services to clients, connecting them with relevant human service organizations and resources. • Actively participate in staff meetings, improvement processes, and opportunities for growth and development. • Adhere to organizational policies, fiscal procedures, and workplace standards. • Meet annual appointment and program completion targets as set by management. • Handle administrative tasks and maintain organized records to support program operations. • Perform additional duties as assigned by leadership staff.
2025-08-18T18:14:05Z

Customer Service Representative Job in Fort Wayne | Robert Half