<p>We are seeking a polished and highly skilled <strong>Customer Service Specialist</strong> to join our team. The ideal candidate will possess exceptional communication abilities, strong research and documentation skills, and a commitment to providing outstanding service. In this role, you will support our compliance efforts by investigating formal customer complaints, collaborating directly with stores and/or customers, and producing clear, thorough written responses to document findings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide superior customer support and address customer inquiries with a professional and polished demeanor.</li><li>Research and thoroughly investigate customer complaint issues within internal systems.</li><li>Communicate effectively with stores and/or customers via phone and email to gather details and resolve concerns.</li><li>Collaborate with cross-functional teams to ensure all information surrounding a customer complaint has been properly reviewed.</li><li>Utilize research findings to draft formal complaint responses in a professional, clear, and concise manner.</li><li>Document all actions related to customer complaints accurately and promptly.</li><li>Escalate patterns of complaints or compliance concerns to the Compliance Manager for further evaluation.</li><li>Maintain a detailed record of day-to-day customer interactions, complaint resolutions, and correspondence within the department database.</li></ul><p><br></p>

<p><br></p><ul><li>Proven experience in customer service or related roles, demonstrating a strong ability to provide resolution and support.</li><li>Impeccable communication skills, both written and verbal, with the ability to adapt tone based on audience.</li><li>Exceptional research and investigative skills, with strong attention to detail.</li><li>Comfort and efficiency in working within CRM systems and various internal databases.</li><li>Demonstrated ability to draft professional-level documents, summaries, and communication.</li><li>Ability to manage priorities and deadlines in a fast-paced environment with a high level of organization.</li><li>Experience handling sensitive or compliance-related issues is a plus.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>