We are looking for a dedicated Customer Service Representative to join our team in Farmington, New York. This is a contract position ideal for individuals who excel in communication and enjoy assisting customers with various inquiries. The role involves handling customer interactions and maintaining accurate records in a detail-oriented and efficient manner.<br><br>Responsibilities:<br>• Respond to incoming calls and proactively make outbound calls to address customer needs.<br>• Assist customers by troubleshooting issues and providing clear solutions.<br>• Schedule service appointments as required, ensuring timely and accurate coordination.<br>• Document customer interactions and relevant details into the database system.<br>• Maintain a detail-oriented and friendly approach while addressing customer concerns.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Stay informed about company policies and updates to provide accurate information to customers.<br>• Handle multiple tasks simultaneously while maintaining high-quality service.<br>• Follow up with customers to ensure their issues are resolved satisfactorily.

• Strong verbal and written communication skills to effectively interact with customers.<br>• Proficiency in typing with a speed of at least 45 words per minute.<br>• Experience with customer relationship management (CRM) systems.<br>• Ability to multitask and prioritize tasks in a fast-paced environment.<br>• Previous experience in a customer service role is preferred.<br>• Problem-solving skills to address and resolve customer issues.<br>• Attention to detail for accurate record-keeping.<br>• Adaptability to work in a dynamic and changing environment.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>