<p>We are looking for an experienced Senior Customer Service Representative for a 4 month project. In this role, you will handle a variety of customer service tasks, ensuring accurate and timely resolution of inquiries and issues. This is contract position, offering an excellent opportunity to showcase your skills in communication, problem-solving, and teamwork.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via email, phone, and other communication channels, ensuring a high level of service.</p><p>• Investigate and resolve customer complaints or discrepancies by utilizing research methods and analytical skills.</p><p>• Collaborate with internal teams and external partners to address system errors and process issues.</p><p>• Handle accounts payable tasks, including invoice verification and resolving related discrepancies.</p><p>• Assist in troubleshooting technical or procedural issues to improve service efficiency.</p><p>• Maintain detailed records of customer interactions and transactions for future reference.</p><p>• Provide guidance and support to customers on various processes and services offered.</p><p>• Identify opportunities for process improvements and contribute to enhancing customer satisfaction.</p><p>• Ensure compliance with company policies and procedures while addressing customer needs.</p><p>• Act as a liaison between departments to facilitate seamless communication and resolution of issues. </p>

• Proven experience in customer service or related roles, preferably at a senior level.<br>• Strong proficiency in managing accounts payable tasks, including invoice handling.<br>• Excellent research and analytical skills to resolve complex issues.<br>• High level of communication skills, both written and verbal, to interact effectively with customers and team members.<br>• Ability to troubleshoot system errors and provide timely solutions.<br>• Familiarity with office functions and processes.<br>• Detail-oriented with the ability to identify and resolve discrepancies accurately.<br>• Adept at building strong relationships with partners and stakeholders.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>