We are looking for a dedicated Call Center Representative to join our team in East Syracuse, New York. In this long-term contract position, you will play a vital role in delivering exceptional customer service by handling inquiries, resolving issues, and building strong relationships with clients. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about providing solutions. Responsibilities:• Respond to a high volume of incoming calls and provide thorough assistance to customers.• Identify customer needs and offer tailored solutions that align with their expectations.• Generate sales opportunities through proactive engagement and effective communication.• Build trust and maintain strong customer relationships through open and interactive dialogue.• Deliver accurate and complete information using appropriate tools and methods.• Meet assigned sales targets and call handling performance metrics.• Address customer complaints promptly, propose solutions, and ensure timely resolutions.• Maintain detailed records of customer interactions and process account updates accurately.• Adhere to established communication procedures, guidelines, and company policies.• Go above and beyond to engage customers and ensure their satisfaction.

• High school diploma or equivalent education. • Strong verbal and written communication skills. • Proven ability to manage customer interactions in a call center or similar environment. • Familiarity with sales techniques and customer service best practices. • Proficiency in Microsoft Office Suite and ability to learn new tools quickly. • Capability to handle inbound and outbound calls with professionalism. • Knowledge of customer account management and record-keeping. • Bilingual proficiency in Spanish is a plus but not mandatory.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

East Syracuse, NY
onsite
Temporary
16.25 - 16.25 USD / Hourly
We are looking for a dedicated Call Center Representative to join our team in East Syracuse, New York. In this long-term contract position, you will play a vital role in delivering exceptional customer service by handling inquiries, resolving issues, and building strong relationships with clients. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about providing solutions. Responsibilities:• Respond to a high volume of incoming calls and provide thorough assistance to customers.• Identify customer needs and offer tailored solutions that align with their expectations.• Generate sales opportunities through proactive engagement and effective communication.• Build trust and maintain strong customer relationships through open and interactive dialogue.• Deliver accurate and complete information using appropriate tools and methods.• Meet assigned sales targets and call handling performance metrics.• Address customer complaints promptly, propose solutions, and ensure timely resolutions.• Maintain detailed records of customer interactions and process account updates accurately.• Adhere to established communication procedures, guidelines, and company policies.• Go above and beyond to engage customers and ensure their satisfaction.
2025-10-06T20:23:46Z

Call Center Representative Job in East Syracuse | Robert Half