We are looking for a Customer Service Representative to join our team in Durham, North Carolina. This is a contract position that requires strong organizational skills and a keen eye for accuracy. The role involves both document review and customer interactions, with opportunities to grow into more advanced responsibilities over time. Responsibilities: • Review and index documents to ensure proper organization and accuracy. • Conduct initial checks to verify details, ensuring all necessary information is present. • Identify missing information and communicate with customers to obtain required details. • Assist customers in completing claims and ensure the documents are ready for processing. • Collaborate with senior team members to transition completed work for further review. • Handle data entry tasks efficiently and maintain accurate records. • Respond to inbound and outbound calls, providing timely and attentive assistance. • Manage email correspondence to address inquiries and follow up on missing information. • Utilize Microsoft Excel and Word for tracking and documentation purposes. • Schedule appointments and maintain organized records of customer interactions.

• Proven experience in customer service, preferably within a call center environment. • Proficiency in handling inbound and outbound calls with professionalism. • Strong skills in data entry and document management. • Familiarity with Microsoft Excel and Word for organizing and processing information. • Ability to communicate effectively through email and phone. • Exceptional attention to detail for reviewing and verifying documents. • Capability to handle multiple tasks while maintaining accuracy. • Willingness to work onsite during the initial training period and transition to a hybrid schedule.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Durham, NC
onsite
Temporary
22.80 - 24.00 USD / Hourly
We are looking for a Customer Service Representative to join our team in Durham, North Carolina. This is a contract position that requires strong organizational skills and a keen eye for accuracy. The role involves both document review and customer interactions, with opportunities to grow into more advanced responsibilities over time. Responsibilities: • Review and index documents to ensure proper organization and accuracy. • Conduct initial checks to verify details, ensuring all necessary information is present. • Identify missing information and communicate with customers to obtain required details. • Assist customers in completing claims and ensure the documents are ready for processing. • Collaborate with senior team members to transition completed work for further review. • Handle data entry tasks efficiently and maintain accurate records. • Respond to inbound and outbound calls, providing timely and attentive assistance. • Manage email correspondence to address inquiries and follow up on missing information. • Utilize Microsoft Excel and Word for tracking and documentation purposes. • Schedule appointments and maintain organized records of customer interactions.
2025-11-03T16:28:59Z

Customer Service Representative Job in Durham | Robert Half