We are looking for a Production Support Engineer to join our team in Urbandale, Iowa in a contract capacity with the potential for a permanent role. This role is suited for someone who can independently manage production issues across modern web applications and cloud-based systems while also contributing to ongoing software enhancements. You will serve as a key technical resource for application stability, using strong diagnostic skills to resolve incidents and strengthen long-term system performance.<br><br>Responsibilities:<br>• Take primary responsibility for production support activities, ensuring timely investigation and resolution of application incidents.<br>• Review and manage support work through Azure DevOps, prioritizing issues and driving them through closure.<br>• Diagnose problems across React front-end applications, Node.js services, databases, and cloud infrastructure.<br>• Perform root cause analysis to identify underlying failures and recommend corrective actions that prevent repeat issues.<br>• Monitor application health and production environments to maintain reliability, availability, and consistent system performance.<br>• Validate fixes in production-related environments and confirm that changes resolve issues without introducing new defects.<br>• Partner with development teams to implement code updates, enhancements, and technical improvements when support demand is lower.<br>• Contribute to modernization efforts by refining support processes and improving the efficiency of issue resolution workflows.

• 5+ years of experience in production support, application support, or software engineering roles involving live systems.<br>• Hands-on experience troubleshooting React applications and supporting Node.js APIs or backend services.<br>• Working knowledge of .NET technologies, including C# and ASP.NET, in enterprise application environments.<br>• Experience with AWS services such as Lambda, CloudWatch, and EC2 in cloud-hosted production systems.<br>• Familiarity with relational databases, including SQL Server, PostgreSQL, or comparable database platforms.<br>• Strong ability to investigate incidents, debug complex technical issues, and carry out thorough root cause analysis.<br>• Understanding of structured data formats and validation concepts, including JSON, XML, and schema-based processing.<br>• Ability to work independently, communicate clearly, and take ownership of support outcomes in a fast-paced environment.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>