• Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system<br>• Responsible for managing assigning accounts<br>• Answers customer calls/emails, customer requests<br>• Order entry processing, tracking, expediting orders and returns<br>• Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders<br>• Prepare shipment documentation and other regulatory paperwork required for international shipping<br>• Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers<br>• Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers<br>• LP/Ecommerce program, process orders, and coordinate with distributors on shipments<br>• Serve as liaison and provide support to Ice-O-Matic Regional Managers<br>• Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry <br>• Ability to provide current freight quotes <br>• Provide customers with tracking information upon request with urgency<br>• Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up <br>• Standard working hours 7:00 am – 4:00 pm, subject to change<br>• Professional communication with customer service and internal stakeholders<br>• Provide quotes to customers only if an existing program is established<br>• Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue<br>• Run margin, when applicable and other duties as assigned

Call Center Customer Service, Superior Customer Service, TRICARE, Windows PC, Customer Service

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>