<p>Customer Service Representative</p><p> </p><p>We are seeking a detail-oriented and proactive <strong>Customer Service Representative</strong> to join an established and thriving global logistics company located in Aurora. This is a temporary-to-hire opportunity, offering the chance to grow with a dynamic organization.</p><p> </p><p>As a Customer Service Representative, you will serve as a key point of contact for high-profile clients, ensuring exceptional service and smooth order processing. This role combines <strong>customer support, data entry, and operational coordination</strong>, requiring strong communication skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Client Communication:</strong> Respond to inquiries and provide support to high-profile clients primarily via email (80%) and occasionally by phone (20%).</li><li><strong>Order Management:</strong> Enter new orders, update existing orders, and ensure accuracy throughout the fulfillment process.</li><li><strong>Shipping Coordination:</strong> Prepare and ship orders using FedEx, ensuring timely delivery and collaboration with the warehouse team.</li><li><strong>Inventory Allocation:</strong> Monitor and allocate inventory, maintaining accurate records and updating spreadsheets regularly.</li><li><strong>Problem Resolution:</strong> Troubleshoot and resolve order or shipment issues promptly to maintain client satisfaction.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Professional experience communicating via email and phone in a business setting.</li><li>Strong customer service skills with a client-focused mindset.</li><li>Exceptional attention to detail and accuracy in data entry.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Proficiency with spreadsheets and basic inventory management is a plus.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>