We are looking for a skilled Call Center Specialist to join our team on a contract basis in Denver, Colorado. This role involves managing high volumes of inbound calls with a focus on providing excellent customer service and accurate information. If you are organized, detail-oriented, and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls daily, ensuring prompt and attentive responses to customer inquiries.<br>• Assist customers with making reservations, placing to-go orders, and providing directions or assistance with lost and found items.<br>• Maintain accurate records of customer interactions and transactions using customer service software.<br>• Collaborate with team members and restaurant staff to resolve issues efficiently through communication tools like Microsoft Teams.<br>• Monitor call metrics and ensure adherence to quality and service standards.<br>• Provide exceptional customer service while navigating multiple computer programs and CRM systems.<br>• Address customer concerns and escalate complex issues to the appropriate team when necessary.<br>• Stay informed about company updates and policies to provide accurate information to callers.<br>• Contribute to a positive and supportive team environment by sharing insights and best practices.

• Proven experience in a call center or customer service role, with the ability to handle high call volumes.<br>• Familiarity with customer service software, CRM systems, and other relevant computer programs.<br>• Strong verbal communication skills and a detail-oriented approach to phone interactions.<br>• Ability to multitask and manage time effectively in a fast-paced environment.<br>• Experience using tools like Avaya CMS and Microsoft Teams is highly desirable.<br>• Knowledge of reservation systems and general customer service processes.<br>• Strong problem-solving skills and the ability to remain calm under pressure.<br>• High attention to detail and a commitment to delivering excellent customer experiences.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>