We are looking for a skilled Help Desk Analyst to join our team in Chesterton, Indiana. In this long-term contract role, you will provide technical support and expertise to ensure smooth operations and resolve IT-related issues across a variety of platforms. This position is ideal for someone with a keen attention to detail and a strong background in troubleshooting and technology management.<br><br>Responsibilities:<br>• Address and resolve technical issues related to Android devices, Apple products, and Mac computers.<br>• Provide support for Cisco and Citrix technologies, ensuring optimal functionality and user satisfaction.<br>• Manage configuration tasks and oversee deployment of hardware and software systems.<br>• Troubleshoot and repair computer hardware to maintain seamless operations.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Deliver guidance and training to users on system functionalities and best practices.<br>• Conduct routine system checks to identify and mitigate potential issues.<br>• Collaborate with team members to improve IT processes and enhance overall efficiency.<br>• Document and track support requests to ensure timely resolution and follow-ups.<br>• Stay updated on industry trends and emerging technologies to recommend improvements.

• Proven experience with Android development and Apple device support.<br>• Strong knowledge of Cisco and Citrix technologies.<br>• Proficiency in managing Mac computers and Microsoft systems.<br>• Familiarity with Active Directory for user and access management.<br>• Expertise in computer hardware troubleshooting and repair.<br>• Ability to perform configuration management and oversee deployments.<br>• Excellent problem-solving skills and attention to detail.<br>• Strong communication skills for effective user support and collaboration.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>