We are looking for a highly organized and detail-oriented Customer Success Specialist to join our team in Charlotte, North Carolina. This long-term contract position involves managing customer documentation and contracts, ensuring accuracy, and supporting various administrative tasks. The role requires excellent communication skills and the ability to work efficiently in a structured environment.<br><br>Responsibilities:<br>• Prepare and manage customer contracts, ensuring all required details are accurately documented and organized.<br>• Upload and maintain documentation in designated portals for easy access and review.<br>• Collaborate with team members to establish and follow consistent naming conventions and filing systems.<br>• Utilize tools like Adobe for contract preparation and ServiceTitan for workflow management.<br>• Coordinate with internal teams to ensure contracts are reviewed and finalized promptly.<br>• Handle customer-facing tasks, such as responding to inquiries and providing support via email and phone.<br>• Monitor and resolve connectivity issues to ensure seamless customer interactions.<br>• Assist in managing third-party contracts, including filling out required fields and submitting for review.<br>• Maintain a high level of accuracy and attention to detail in all documentation and communication.<br>• Adhere to a structured schedule, working five days a week, five hours per day, primarily in the mornings.

• Proven experience in customer success or customer service roles, preferably in a call center or dealership environment.<br>• Proficiency in using multiple browsers and managing email correspondence effectively.<br>• Strong skills in contract management, including preparation, negotiation, and renewals.<br>• Familiarity with tools like Adobe for contract-related tasks and ServiceTitan for workflow management.<br>• Ability to manage and resolve connectivity issues in a customer service context.<br>• Exceptional organizational skills with a keen eye for detail and accuracy.<br>• Strong communication skills, both written and verbal, for effective customer interactions.<br>• Ability to work independently while adhering to established processes and deadlines.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>