<p>Client is looking for Water Billing Clerk to support the Water Department. This role requires someone who can efficiently manage front-counter operations, assist residents with billing inquiries, process payments, and maintain accurate records. The ideal candidate is proactive, organized, and comfortable handling both in-person and email communications.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact at the front counter for incoming guests, residents, and vendors.</li><li>Provide excellent customer service by answering questions regarding water bills, account status, service requests, and department procedures.</li><li>Process payments in person, online, and by mail, ensuring accuracy and proper documentation.</li><li>Respond to customer emails promptly and professionally.</li><li>Assist with setting up new utility accounts, closing accounts, and making adjustments as needed.</li><li>Research and resolve billing discrepancies, delinquent accounts, or service concerns.</li><li>Handle daily cash drawer balancing and reconciliation.</li><li>Prepare and update customer records in the billing system.</li><li>Support the department with general administrative duties as assigned.</li></ul><p><b> </b></p>

<ul><li>Strong customer service background with experience working at a public counter or in a high-volume service environment.</li><li>Excellent verbal and written communication skills.</li><li>Ability to multitask, stay organized, and work independently with accuracy and attention to detail.</li><li>Comfortable with handling payments, basic accounting tasks, and data entry.</li><li>Proficient with computers, email systems, and billing or CRM software (training provided).</li><li>Reliable, professional, and able to work Monday–Friday.</li></ul><p><br></p>

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