<p>Are you someone who thrives on solving problems, enjoys digging into technical issues, and takes pride in delivering an exceptional customer experience? We’re partnering with a growing organization looking for a <strong>Customer Service Representative II</strong> to serve as a trusted resource and brand ambassador for both internal teams and external customers.</p><p><br></p><p>This is more than just a customer service role—this is your chance to become a go-to expert, helping customers navigate products and systems while ensuring every interaction reflects professionalism, efficiency, and care.</p><p><strong>What You’ll Be Doing</strong></p><ul><li>Provide <strong>technical support and troubleshooting assistance</strong> to customers via phone, email, and internal channels</li><li>Respond to and resolve <strong>inquiries from both internal stakeholders and external clients</strong> in a timely, knowledgeable manner</li><li>Serve as a <strong>brand authority</strong>, ensuring consistent messaging and a high-quality customer experience</li><li>Document interactions, cases, and resolutions within the company’s <strong>CRM system</strong></li><li>Partner cross-functionally with operations, sales, and technical teams to resolve complex issues</li><li>Utilize <strong>ERP and business management systems</strong> to track orders, updates, and customer data</li><li>Assist with <strong>general office and administrative support</strong> as needed</li></ul>

<ul><li>3–5 years of experience in a <strong>technical customer service or support role</strong></li><li>Hands-on experience with <strong>CRM platforms (Salesforce or similar)</strong></li><li>Exposure to <strong>ERP systems and business management tools</strong></li><li>Strong proficiency in <strong>Microsoft Office (Excel, Outlook, Word)</strong></li><li>Excellent communication skills with the ability to simplify technical concepts</li><li>High attention to detail and ability to multi-task in a fast-paced environment</li></ul><p><strong>Why You’ll Love This Role</strong></p><ul><li>Opportunity to work with a collaborative, team-oriented group</li><li>Be a key player in shaping customer experience and satisfaction</li><li>Gain exposure to cross-functional teams and business operations</li><li>Competitive pay and growth potential</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>