We are looking for a Customer Relations Representative to support a busy customer service team in San Diego, California. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping customers through time-sensitive situations. In this role, you will respond to inbound inquiries, document claim-related details with accuracy, and work closely with internal teams to ensure each issue is handled efficiently and professionally.<br><br>Responsibilities:<br>• Respond to incoming calls related to injury report intake and gather complete, accurate information for claim setup.<br>• Enter customer and claim details into internal platforms with a strong focus on precision and timely processing.<br>• Use attentive listening and thoughtful follow-up questions to understand concerns and provide effective support.<br>• Route inquiries to the correct teams or elevate more complex matters when additional review or action is needed.<br>• Partner with internal departments to help resolve service issues and improve the customer experience.<br>• Build knowledge of company procedures, service standards, and compliance expectations to handle calls confidently.<br>• Identify potential service delays or workflow concerns and communicate them to Customer Care leadership as appropriate.<br>• Follow established policies, training guidance, supervisory direction, and applicable regulations in daily work.

• At least 1 year of experience in customer service, administrative support, or a related role.<br>• Strong verbal and written communication skills with the ability to manage multiple tasks effectively.<br>• Demonstrated ability to address customer concerns with professionalism, sound judgment, and problem-solving skills.<br>• Experience performing data entry and maintaining accurate, well-organized records.<br>• Ability to coordinate with internal teams and escalate issues appropriately when needed.<br>• High school diploma or equivalent is required; additional college education is a plus.<br>• Familiarity with inbound call handling, claim administration, or similar customer support functions is preferred.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>