<p>A growing healthcare services provider is seeking a Call Center Representative to support patients, providers, and internal departments through exceptional customer service and communication. This role is ideal for someone who enjoys helping others, solving problems, and working in a team-oriented environment. The organization is looking for a dependable and professional individual who can effectively manage a high volume of inbound and outbound calls while delivering a positive customer experience.</p><p><strong>Responsibilities</strong></p><p>Customer &amp; Patient Support</p><ul><li>Handle a high volume of inbound and outbound calls</li><li>Schedule appointments and update customer information</li><li>Answer questions regarding services, account information, and general inquiries</li><li>Document interactions accurately within company systems</li><li>Escalate complex issues to appropriate departments when necessary</li></ul><p>Administrative Support</p><ul><li>Verify and update customer records</li><li>Assist with email correspondence and follow-up communication</li><li>Maintain call logs and documentation</li><li>Support department reporting and administrative projects</li></ul><p>Performance &amp; Service Excellence</p><ul><li>Meet service level expectations and productivity goals</li><li>Deliver professional and courteous customer service at all times</li><li>Maintain confidentiality of customer and company information</li></ul>

<ul><li>1+ year of call center, customer service, healthcare administration, or contact center experience preferred</li><li>Strong verbal communication and active listening skills</li><li>Experience with CRM systems, scheduling software, or customer databases preferred</li><li>Ability to multitask and navigate multiple systems simultaneously</li><li>Strong problem-solving and conflict-resolution abilities</li></ul><p><br></p>

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