<p>A growing medical device company in Carlsbad is hiring a Customer Service Representative to support customer accounts, order processing, and client communication. This role is ideal for someone who enjoys helping people, solving problems, and serving as a trusted point of contact for customers. The company is looking for a professional and detail-oriented individual who can provide exceptional customer support while managing multiple priorities in a fast-paced environment.</p><p><strong>Position Responsibilities</strong></p><p>Customer Support &amp; Account Management</p><ul><li>Respond to customer inquiries via phone, email, and online channels</li><li>Process orders, returns, and account updates accurately</li><li>Provide shipment updates, product information, and order status communication</li><li>Research and resolve customer concerns in a timely manner</li><li>Maintain detailed notes and records within customer management systems</li></ul><p>Administrative &amp; Operational Support</p><ul><li>Coordinate with operations, logistics, and sales teams regarding customer requests</li><li>Assist with documentation, reporting, and account maintenance activities</li><li>Support process improvements related to customer experience and service delivery</li></ul>

<ul><li>1+ year of customer service, account support, or administrative experience preferred</li><li>Medical device, healthcare, manufacturing, or distribution experience is a plus</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and organizational abilities</li><li>Experience with CRM systems preferred</li><li>Microsoft Office proficiency required </li></ul><p><br></p>

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