<p><strong>Collections Representative</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>The Collections Representative is responsible for contacting property owners regarding outstanding real estate tax payments. This entry to mid-level role uses a customer-first approach, focusing on early-stage accounts and supporting clients in resolving past due balances.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Initiate outbound calls, emails, and letters to property owners with overdue real estate tax accounts.</li><li>Clearly explain outstanding amounts, applicable fees, and available payment plans in a courteous manner.</li><li>Document all communications, updates, and payment agreements in the company’s internal system.</li><li>Collaborate with other departments to verify account details and resolve questions or disputes.</li><li>Set up and monitor payment arrangements; follow up to ensure commitments are met.</li><li>Escalate accounts as required following company escalation protocols.</li><li>Maintain compliance with applicable laws and company policies regarding tax collections.</li></ul><p><br></p>

<ul><li>Strong verbal and written communication skills.</li><li>Ability to manage sensitive financial information with professionalism and discretion.</li><li>Detail-oriented and organized, able to accurately track multiple accounts.</li><li>Customer service experience preferred; collection experience or knowledge of real estate/tax procedures is a plus.</li><li>Proficiency with standard office software and record-keeping systems.</li></ul><p><br></p>

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