We are looking for a dedicated Patient Intake Representative to join our team on a long-term basis. This role involves assisting patients with scheduling needs, ensuring a seamless experience for healthcare services. Based in Braintree, Massachusetts, this position offers the opportunity to contribute to a dynamic and patient-focused healthcare environment. Responsibilities: • Coordinate patient appointment scheduling through outbound calls and digital communication channels. • Assist patients in understanding their specific needs and recommend appropriate appointment options. • Utilize electronic medical record systems, such as Raintree, to manage and update scheduling information. • Collaborate with the insurance verification team by forwarding relevant tasks for processing. • Manage appointment scheduling for over 100 locations, planning up to two to three weeks in advance. • Facilitate scheduling for physical therapy or other healthcare-related services as required. • Apply critical thinking to ensure effective and efficient management of appointments. • Accurately maintain records and adhere to established scheduling protocols.

• Experience in patient scheduling or a related field. • Strong ability to assist patients and provide exceptional customer service. • Proficiency in managing patient services, including registration and appointment coordination. • Familiarity with electronic medical record systems such as Raintree is highly preferred. • Excellent communication skills, especially in call center or customer service settings. • Ability to multitask and manage scheduling for multiple locations effectively. • Strong attention to detail and adherence to protocols.

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Braintree, MA
remote
Contract / Temporary to Hire
17.41 - 20.16 USD / Hourly
We are looking for a dedicated Patient Intake Representative to join our team on a long-term basis. This role involves assisting patients with scheduling needs, ensuring a seamless experience for healthcare services. Based in Braintree, Massachusetts, this position offers the opportunity to contribute to a dynamic and patient-focused healthcare environment. Responsibilities: • Coordinate patient appointment scheduling through outbound calls and digital communication channels. • Assist patients in understanding their specific needs and recommend appropriate appointment options. • Utilize electronic medical record systems, such as Raintree, to manage and update scheduling information. • Collaborate with the insurance verification team by forwarding relevant tasks for processing. • Manage appointment scheduling for over 100 locations, planning up to two to three weeks in advance. • Facilitate scheduling for physical therapy or other healthcare-related services as required. • Apply critical thinking to ensure effective and efficient management of appointments. • Accurately maintain records and adhere to established scheduling protocols.
2025-10-27T18:19:04Z

Patient Intake Representative Job in Braintree | Robert Half