We are looking for a detail-oriented Medical Receptionist/Scheduler to join our team in Boardman, Ohio. In this Contract-to-Permanent position, you will play a vital role in ensuring the seamless operation of a busy medical office by managing patient interactions, scheduling appointments, and supporting administrative processes. If you excel in communication, thrive in a fast-paced environment, and have a strong commitment to confidentiality, we encourage you to apply.<br><br>Responsibilities:<br>• Answer and manage incoming calls with professionalism, directing inquiries and forwarding calls to the appropriate departments.<br>• Schedule patient appointments efficiently, verify insurance information, and provide accurate responses to questions about medical services.<br>• Maintain detailed and accurate records of patient communications and interactions within the clinic’s database systems.<br>• Perform administrative tasks such as data entry, filing, and supporting medical coding and insurance processes.<br>• Collaborate closely with healthcare providers and medical staff to ensure smooth coordination and communication for patient care.<br>• Handle patient records in compliance with confidentiality standards and healthcare regulations.<br>• Facilitate patient check-ins and ensure all necessary documentation is completed before appointments.<br>• Assist with basic front-office responsibilities, contributing to a welcoming and organized environment for patients.<br>• Provide exceptional customer service by addressing patient concerns and resolving scheduling conflicts.<br>• Stay updated on clinic procedures and policies to ensure accuracy in administrative tasks.

• Previous experience as a receptionist, scheduler, or in a similar administrative role, preferably within a medical office.<br>• Familiarity with medical terminology, insurance verification, and clinic operations is highly desirable.<br>• Strong organizational skills with the ability to multitask and prioritize effectively.<br>• Excellent verbal and written communication skills, with a focus on providing empathetic and customer-focused service.<br>• Proficiency in Microsoft Office Suite, including Outlook, and familiarity with medical office management software.<br>• Ability to work independently and collaboratively in a fast-paced medical environment.<br>• High attention to detail and commitment to maintaining confidentiality with sensitive patient information.<br>• Knowledge of patient scheduling and front-office operations in a healthcare setting.

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