We are looking for a motivated and detail-oriented Customer Support Specialist to join our team in Blaine, Minnesota. This is a long-term contract position that requires a proactive individual to manage customer inquiries, oversee installation pipelines, and maintain scheduling efficiency. The ideal candidate will excel at multitasking, problem-solving, and delivering exceptional customer service while working independently in a high-paced environment.<br><br>Responsibilities:<br>• Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time.<br>• Review pending installations, verify product arrivals, and confirm labor requirements are in place.<br>• Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly.<br>• Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution.<br>• Assign installation crews to projects based on their relevant skills and availability.<br>• Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Process payments and funding for completed jobs, adhering to company standards and protocols.<br>• Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records.<br>• Perform additional administrative tasks as assigned to support operational efficiency.
<p>Are you passionate about helping others and providing exceptional service? Our team is seeking a Customer Service Representative to join our dynamic organization. In this role, you will serve as the first point of contact for customers, ensuring their questions are resolved quickly and professionally while delivering a seamless, connected customer experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound AND outbound calls, emails, and chats from customers, addressing inquiries and resolving issues efficiently. (Volume can exceed 300+ calls per day) </li><li>Provide information about products and services and assist with account management.</li><li>Document all customer interactions and escalate complex issues as needed.</li><li>Collaborate with internal teams to track and resolve outstanding concerns.</li><li>Uphold high customer satisfaction standards and contribute to our positive work environment.</li></ul>
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This position is ideal for individuals passionate about delivering exceptional service in the healthcare industry while managing multiple priorities effectively. You will play a vital role in ensuring patients and case managers receive accurate and timely support, contributing to the overall success of our organization.<br><br>Responsibilities:<br>• Handle incoming calls from patients and case managers, responding to inquiries and resolving concerns promptly.<br>• Accurately enter orders into the system, maintaining attention to detail and ensuring data integrity.<br>• Follow up on pending orders, addressing any delays or issues to ensure smooth processing.<br>• Review fee schedules to verify benefit eligibility and provide accurate information to clients.<br>• Submit and process insurance authorizations, ensuring compliance with necessary guidelines.<br>• Collaborate with management to identify opportunities for skill development and career advancement.<br>• Utilize customer service software and electronic medical records to manage client information efficiently.<br>• Apply basic medical terminology to effectively communicate and support client needs.<br>• Prioritize tasks effectively while balancing competing responsibilities in a fast-paced environment.
<p>Are you a collaborative professional with a passion for customer service and organizational excellence? Our team is seeking a Customer Service / Project Assistant who thrives in a fast-paced environment and excels in client interactions across phone, email, and face-to-face meetings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary contact for clients and team members through heavy call volume, email correspondence, and in-person consultations.</li><li>Respond promptly to inquiries, resolve issues, and uphold our commitment to outstanding customer service.</li><li>Support project managers by scheduling meetings, tracking deliverables, and assisting with documentation.</li><li>Manage multiple tasks simultaneously while maintaining quality and attention to detail.</li><li>Collaborate closely with internal departments to ensure seamless customer experiences and cross-functional support.</li></ul>
<p>Robert Half is partnering with an industry leading manufacturer in the Twin Cities specializing in custom production and print finishing services. In this role, you’ll serve as a key liaison between customers, sales, and production—managing projects from order initiation through delivery. You’ll ensure that each job meets customer specifications, timelines, and quality expectations while maintaining strong communication across internal and external stakeholders. This is a great opportunity for someone with manufacturing or print industry experience who brings keen attention to detail, enjoys managing projects, and a passion for building lasting customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for customers throughout the production process, ensuring clear communication and a positive service experience.</li><li>Translate customer requirements and sales details into accurate production orders, coordinating closely with estimating and production teams.</li><li>Review quotes, specifications, and timelines to confirm project accuracy and feasibility prior to production kickoff.</li><li>Oversee the progress of active jobs, tracking milestones and proactively addressing issues that could affect quality, cost, or delivery dates.</li><li>Facilitate smooth scheduling and workflow between departments to maintain on-time, high-quality output.</li><li>Conduct quality reviews and coordinate proofs, samples, or approvals with customers as needed.</li><li>Provide timely updates to customers and internal teams regarding order status, adjustments, or project challenges.</li><li>Generate billing documentation and ensure completed jobs are invoiced accurately.</li><li>Support account management and sales efforts through strong relationship-building and responsive service to promote repeat business.</li><li>Identify process improvements or communication enhancements to strengthen operational efficiency and customer satisfaction.</li></ul><p><br></p><p><br></p>
<p>We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the outside sales team to meet and exceed customer satisfaction goals.</p><p>• Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.</p><p>• Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.</p><p>• Process customer orders, changes, and returns in accordance with departmental policies and procedures.</p><p>• Foster positive and attentive relationships with customers to enhance their overall experience.</p><p>• Calculate pricing, discounts, shipping fees, and sales margins with precision.</p><p>• Investigate and resolve customer complaints related to product quality or shipment issues.</p><p>• Identify opportunities to recommend and close additional purchases of products or services.</p><p>• Maintain organized records of orders and ensure customer information in the database is up-to-date.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in St. Louis Park, Minnesota. In this role, you will play a critical part in ensuring smooth communication between vendors and customers while maintaining high standards of service. This is a Contract to permanent position offering a blend of remote and in-office work, with free parking available onsite.<br><br>Responsibilities:<br>• Manage incoming orders from vendors and ensure timely responses to inquiries.<br>• Accurately input customer orders into the system while maintaining attention to detail.<br>• Investigate and resolve discrepancies in customer orders, such as missing or incorrect items.<br>• Collaborate with various departments to troubleshoot delivery issues, including transportation delays and product shortages.<br>• Prepare delivery tickets prior to shipping and confirm receipt of deliveries.<br>• Communicate updates and procedural changes effectively with internal stakeholders.<br>• Address customer concerns promptly, ensuring satisfaction and resolution.<br>• Monitor and revise purchase orders as needed, ensuring accuracy and compliance.<br>• Maintain organized records of customer interactions and order histories for reporting purposes.<br>• Participate in continuous improvement initiatives within the team to enhance customer service processes.
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
We are looking for a dedicated and detail-oriented Customer Service Lead to join our team in Woodbury, Minnesota. In this Contract to permanent position, you will play a pivotal role in ensuring our customers receive exceptional service by managing inquiries, handling returns, and maintaining customer satisfaction. This is an excellent opportunity for an individual with strong organizational and communication skills to thrive in a fast-paced, customer-focused environment.<br><br>Responsibilities:<br>• Provide prompt and attentive responses to customer inquiries, ensuring a high level of satisfaction.<br>• Process product returns and warranty claims efficiently and accurately.<br>• Oversee and manage marketplace feedback, addressing escalations and claims as needed.<br>• Collaborate with the Event Coordinator to manage calendars, schedule events, and coordinate customer communications.<br>• Administer Return Merchandise Authorizations (RMAs), including issuing authorization numbers, tracking returned items, and ensuring replacements or refunds are processed correctly.<br>• Maintain both physical and digital issue tracking systems to monitor data and identify trends in customer concerns.<br>• Analyze customer feedback and return patterns to identify opportunities for improved processes.<br>• Proactively suggest and implement strategies to enhance team efficiency and customer service delivery.<br>• Ensure smooth execution of warranty and return processes, maintaining clear and effective communication with all stakeholders.
<p><strong>Overview</strong></p><p>We are seeking a personable, detail-oriented Customer Contact Center Representative to join our member services team. In this role, you will be the first point of contact for members, delivering exceptional service and support across phone, email, and digital channels. This position plays a key role in fostering positive member relationships, resolving inquiries, and ensuring an outstanding service experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide prompt, professional assistance to members via phone, email, chat, and other communication channels.</li><li>Answer account-related questions, research issues, and resolve concerns efficiently.</li><li>Educate members on products, services, digital banking tools, and self-service options.</li><li>Document all interactions accurately in the CRM and core systems.</li><li>Assist members with transactions such as account inquiries, funds transfers, payment processing, and support.</li><li>Troubleshoot online and mobile access issues.</li><li>Process disputes, stop payments, balance inquiries, and general account maintenance requests.</li><li>Follow all compliance procedures, including identity verification and security protocols.</li><li>Investigate and resolve member issues with accuracy and urgency.</li><li>Escalate complex situations to leadership or specialized departments as appropriate.</li><li>Ensure timely follow-up and communication with members on outstanding issues.</li><li>Meet individual and team performance goals, including service quality, call metrics, and accuracy standards.</li><li>Support team members by sharing knowledge, best practices, and service insights.</li><li>Participate in ongoing training to stay current on products, system updates, and regulatory changes.</li></ul><p><br></p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
We are looking for an Onsite Chart Retrieval Specialist to join our team in Eden Prairie, Minnesota, for a long-term contract position. In this role, you will play a vital part in supporting healthcare operations by ensuring the efficient retrieval and handling of medical charts. This opportunity is ideal for individuals who thrive in a collaborative environment and are passionate about delivering excellent customer service within the health insurance industry.<br><br>Responsibilities:<br>• Coordinate and execute the retrieval of medical charts from healthcare facilities, ensuring compliance with established protocols.<br>• Communicate effectively with healthcare providers and staff to facilitate chart requests and updates.<br>• Utilize video tools and technology to support remote chart retrieval processes.<br>• Ensure accuracy and confidentiality of patient records during retrieval and transfer.<br>• Maintain detailed documentation of retrieval activities and report progress to management.<br>• Collaborate with team members and other departments to resolve issues related to chart retrieval.<br>• Adhere to all guidelines and regulations related to healthcare information and patient privacy.<br>• Monitor and analyze data using R Code to identify trends and improve operational efficiency.<br>• Provide exceptional customer service to healthcare providers and internal teams.<br>• Support continuous improvement initiatives to streamline chart retrieval processes.
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p><strong>IT Service Desk Analyst</strong></p><p><strong>Location: </strong>Minnetonka, MN</p><p><strong>Schedule</strong>: Tuesday - Thursday, 8am-4pm (22.5hr/wk)</p><p><br></p><p><strong>Ready to launch your IT career in a role that blends hands-on tech support with real impact?</strong> Join our solveIT team, where we don’t just fix problems—we empower people. As part of our Global Shared Services Organization, you’ll be the face of IT for employees across the enterprise, helping them stay productive and connected.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p><br></p><p>As an <strong>IT Service Desk Analyst</strong>, you’ll be the go-to expert for Level 1 support—primarily in person—at our headquarters. You’ll troubleshoot hardware, software, and AV issues, and deliver a top-tier customer experience with every interaction.</p><p><strong>Your day-to-day will include:</strong></p><ul><li>Supporting employees with laptop, software, and AV tech in conference rooms</li><li>Diagnosing and resolving incidents and service requests</li><li>Delivering friendly, client-focused customer service</li><li>Updating documentation and SOPs to reflect current practices</li><li>Monitoring escalations from external providers and ensuring timely resolution</li><li>Driving process improvements to reduce disruptions and enhance service quality</li><li>Meeting performance metrics that reflect service excellence</li></ul><p><strong>Why Join Us?</strong></p><ul><li><strong><em>Career Growth:</em></strong> Learn from experienced professionals and grow your technical and customer service skills</li><li><strong><em>Impact:</em></strong> Help employees stay productive and connected across the organization</li><li><strong><em>Innovation:</em></strong> Be part of a team that’s always looking for smarter, faster ways to solve problems</li><li><strong><em>Culture:</em></strong> Work in a collaborative, inclusive environment that values your ideas</li></ul>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>Are you passionate about healthcare, detail-oriented, and skilled in managing accounts receivable? Our team is seeking dedicated Medical Collections Specialists to join leading healthcare organizations across the region. This ongoing position offers you the chance to make an impact in the medical field, supporting financial health for both practices and patients.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact patients, insurance companies, and other parties to resolve outstanding invoices and accounts</li><li>Review and analyze account balances, billing statements, and payment histories</li><li>Maintain detailed and accurate records in compliance with company policy and healthcare regulations (HIPAA)</li><li>Collaborate with billing, customer service, and administrative staff to resolve account discrepancies</li><li>Provide professional, courteous, and empathetic communication at every touchpoint</li></ul><p><br></p>
<p>Are you an organized, people-focused professional who thrives in a fast-paced environment? Our team is seeking a Front Desk Coordinator to serve as the welcoming face of our office, ensuring smooth daily operations and excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients, guests, and staff with warmth and professionalism in person, by phone, and through email.</li><li>Manage high volumes of incoming calls and direct queries appropriately.</li><li>Coordinate appointments, meetings, and conference room scheduling.</li><li>Maintain a tidy and efficient front desk area, including handling mail, deliveries, and office supplies.</li><li>Support administrative tasks and collaborate with different departments as needed.</li></ul>
<p>Robert Half is partnering with a Corporate Client and sourcing for a <strong>Third-Party Risk Management and Compliance Analyst</strong>. In this role, you will play a critical part in ensuring compliance with third-party risk management processes, managing essential systems and reporting, and supporting Environmental, Social, and Governance (ESG) initiatives. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proven track record of process improvement and data management.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>1. Compliance Inbox and Third-Party Risk Management System Oversight:</strong></p><ul><li>Manage and oversee the compliance inbox, serving as the primary contact to address inquiries about third-party risk screening procedures and requirements.</li><li>Provide timely and accurate guidance to internal stakeholders during the third-party onboarding and screening process.</li><li>Administer and manage user access permissions for the third-party screening tool to ensure appropriate access levels.</li></ul><p><strong>2. Support the Third-Party Risk Management Program:</strong></p><ul><li>Maintain, enhance, and develop essential program documentation, such as Standard Operating Procedures (SOPs), user guides, and program updates.</li><li>Conduct regular audits of third-party risk processes to ensure compliance with internal standards.</li><li>Take the lead on or contribute to initiatives aimed at updating and improving the third-party screening tool.</li><li>Assist in negotiating and reviewing compliance terms as part of contract management.</li><li>Facilitate the contracts process while collaborating closely with the international legal team.</li><li>Support process optimization and transformation projects, which may involve conducting data analysis or leveraging data analytics tools.</li></ul><p><strong>3. ESG Customer Requests Support:</strong></p><ul><li>Manage and coordinate responses to customer inquiries regarding ESG matters by providing referrals to appropriate subject matter experts, resources, and guidance documents.</li><li>Collaborate with the ESG Manager on initiatives related to improving processes, maintaining the ESG Request Procedure, and updating supporting documentation.</li><li>Work alongside the Legal Operations Manager to assess the utilization of a system tool like Freshservice to streamline the handling of ESG-related requests.</li></ul><p><strong>4. Data Analytics and Reporting:</strong></p><ul><li>Support data monitoring efforts to track and evaluate program changes and enhancements.</li><li>Analyze complex data sets to identify insights and suggest actionable steps.</li><li>Assess and compare data from potential or newly acquired companies to align with existing compliance standards, requiring expertise in advanced Excel functionalities.</li></ul><p><br></p>
<p>We are looking for a contract to to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.</p><p>• Provide accurate information about services and resolve issues in a timely manner.</p><p>• Utilize computer systems to document customer interactions and update records.</p><p>• Maintain high typing accuracy to meet operational requirements.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.</p><p>• Uphold company policies and procedures in all customer interactions.</p><p>• Assist with escalated concerns, ensuring proper resolution and follow-up.</p><p>• Monitor and report customer feedback to help identify areas for improvement.</p>
<p>We are looking for a Front Desk Coordinator to join our team in Eagan , Minnesota. This is a Contract to permanent position ideal for someone who enjoys creating a welcoming environment and providing excellent customer service. The selected candidate will manage front desk operations and assist with daily administrative tasks while maintaining a business casual appearance.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a friendly and detail-oriented experience.</p><p>• Manage incoming calls, direct inquiries, and provide information as needed.</p><p>• Maintain a clean and organized front desk area to uphold the detail-oriented appearance of the office.</p><p>• Coordinate office events and support day-to-day operations.</p><p>• Handle administrative tasks such as scheduling, filing, and data entry.</p><p>• Monitor office supplies and place orders when necessary.</p><p>• Ensure timely communication with tenants and resolve any issues or concerns.</p><p>• Work collaboratively with other team members to ensure smooth office operations.</p><p>• Utilize Microsoft Office tools to create documents, spreadsheets, and presentations.</p><p>• Provide customer service support to tenants and visitors, addressing inquiries promptly.</p>
<p>Are you a personable, organized professional with prior healthcare experience? Join our team as a Medical Receptionist, where you’ll play a vital role in delivering excellent patient care and supporting medical staff in a dynamic clinical setting.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li>Greeting and checking in patients with professionalism and empathy</li><li>Answering phones, scheduling appointments, and managing calendars</li><li>Verifying insurance and processing patient paperwork</li><li>Handling confidential information and maintaining accurate medical records</li><li>Coordinating patient flow and assisting with general office duties</li></ul><p><br></p>
<p>Robert Half in Minneapolis is seeking an Accounts Payable Specialist! The Accounts Payable Specialist will be expected to handle high volume matching, batching and coding invoices. Other responsibilities include processing expense reports, updating and reconciling sub-ledger to the general ledger and processing checks.</p><p> </p><p>Major responsibilities</p><p> </p><p>- Complete full-cycle A/P</p><p> </p><p>- Carry out daily processes and controls accurately and on time, and ensure compliance with company policies</p><p> </p><p>- Provide support to internal business partners</p><p> </p><p>- Provide administrative assistance to the AP/Finance Department</p><p> </p><p>- Execute additional tasks as needed</p><p> </p><p>- Assist with internal and external audits as needed</p><p> </p><p>- Open, organize, and distribute department mail daily</p><p> </p><p>- Maintain proper storage of invoices, checks, and other documents by organizing, logging, scanning, and filing them</p><p> </p><p>- Validate, record and send checks, including expediting special handling</p><p> </p>
