<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
We are looking for a motivated and personable Customer Service Representative to join our team in Eden Prairie, Minnesota. In this contract position, you will play a vital role in providing exceptional service and support to clients in a fast-paced call center environment. If you excel at building strong customer relationships and thrive in a dynamic setting, this opportunity may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by assisting both new and existing clients with their inquiries and transactions.<br>• Perform full-service banking transactions in adherence to legal requirements and company policies.<br>• Represent the organization with a friendly, proactive, and helpful demeanor during all customer interactions.<br>• Handle cash and daily transactions with precision and accuracy.<br>• Meet sales and referral targets by identifying customer needs and connecting them to relevant bank staff for additional products or services.<br>• Maintain prescribed limits for currency and coin while ensuring proper handling.<br>• Follow company security protocols and safeguard confidential client and bank information.<br>• Actively promote and cross-sell banking products and services to enhance client satisfaction and business growth.<br>• Utilize Office tools effectively to manage records and communication.
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Roseville, Minnesota. As part of a non-profit organization, this Contract position involves engaging directly with volunteers and ensuring seamless support throughout their seasonal campaign. This role is ideal for someone with strong communication skills and a knack for organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls from volunteers, assisting with sign-ups, resolving inquiries, and providing necessary information.</p><p>• Search volunteer profiles and assign them to appropriate shifts based on availability and requirements.</p><p>• Register and cancel volunteers as needed, ensuring accurate records are maintained.</p><p>• Handle conflict resolution and address issues such as missing supplies or scheduling concerns.</p><p>• Provide administrative support including mailing, creating holiday cards, and updating electronic documents.</p><p>• Assist with recruitment by reaching out to previous volunteers to encourage participation in seasonal campaigns.</p><p>• Develop marketing materials such as flyers and thank-you cards to support volunteer initiatives.</p><p>• Direct messages and inquiries to appropriate departments or Salvation Army locations.</p><p>• Utilize technology to learn new databases and efficiently schedule and manage volunteer shifts.</p><p>• Contribute to special projects during downtime, such as updating maps or organizing electronic files.</p>
We are looking for a skilled Sr. Customer Service Representative to join our team in Eden Prairie, Minnesota. In this Contract-to-Permanent position, you will play a key role in addressing customer inquiries and ensuring a smooth and satisfying client experience. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving in a collaborative environment.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding orders with professionalism and accuracy.<br>• Investigate and resolve order-related issues by coordinating with internal departments such as logistics, billing, and warehousing.<br>• Maintain detailed and accurate records of customer interactions in the company’s CRM system.<br>• Escalate complex issues to senior team members or management for timely resolution.<br>• Proactively identify customer needs and recommend appropriate solutions or services to enhance their experience.<br>• Collaborate with internal teams to improve customer support processes and overall satisfaction.<br>• Meet or exceed key performance metrics, including response time, resolution rates, and customer satisfaction.<br>• Stay informed about company products, services, and policies to provide accurate and up-to-date information.<br>• Contribute to a supportive and collaborative team environment by sharing insights and suggestions for process improvements.
<p>We are looking for a highly motivated Inside Sales Representative to join our team in Minneapolis, Minnesota. This Contract-to-Permanent position offers an exciting opportunity to engage with enterprise clients and contribute to our business development efforts. The ideal candidate will have a strong background in inside sales, B2B SaaS, and customer relationship management.</p><p><br></p><p>Responsibilities:</p><p>• Deliver compelling messages to promote effective business strategies, including planning, forecasting, modeling, and budgeting.</p><p>• Identify and follow up on leads with relevant experience, utilizing sales marketing techniques to establish rapport and build relationships.</p><p>• Conduct value-driven discussions with prospects to understand their needs and present tailored solutions.</p><p>• Collaborate with field sales teams to create and implement Account Based Sales Development strategies that target the right audience at the right time.</p><p>• Schedule initial meetings and product demonstrations for the direct sales team with enterprise clients worldwide.</p><p>• Meet and exceed weekly and monthly sales targets, including forecasts, call objectives, and other key performance metrics.</p><p>• Build and maintain a robust sales pipeline, ensuring consistent outreach and follow-up.</p><p>• Utilize Salesforce tools and platforms to manage customer data, track interactions, and optimize sales processes.</p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>We are looking for a <strong>PART TIME, OVERNIGHT</strong> Receptionist to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will manage the reception area, deliver excellent customer service, and handle a variety of administrative tasks. This is a great opportunity to contribute to a welcoming and organized environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and maintain the reception area, ensuring it is clean and welcoming for visitors.</p><p>• Answer incoming calls promptly and courteously, addressing inquiries from residents and directing calls as needed.</p><p>• Monitor camera screens to ensure the safety and security of the premises.</p><p>• Assist residents in contacting appropriate services or individuals as requested.</p><p>• Provide courteous and efficient support to independent homeowners and members of the community.</p><p>• Operate a multi-line phone system to manage incoming calls effectively.</p><p>• Remain attentive and responsive while performing duties, even during quieter periods.</p><p>• Communicate effectively with team members and residents to address any concerns or issues.</p>
<p>Vice President/Compliance Officer – Twin Cities Metro Area</p><p>Are you a seasoned compliance professional looking for your next leadership challenge? A leading financial institution in the Twin Cities Metro Area is seeking a <strong>Vice President/Compliance Officer</strong> to take ownership of its compliance programs and drive excellence across regulatory frameworks. This is an outstanding opportunity to align your expertise in banking compliance with a mission-driven organization focused on fostering community engagement and regulatory leadership.</p><p>Key Responsibilities</p><p>· Lead and oversee all aspects of the bank’s compliance programs, ensuring adherence to regulatory requirements, including CRA, ECOA, HMDA, and additional fair lending laws.</p><p>· Develop, refine, and implement compliance strategies, policies, and procedures to stay ahead of changing regulatory landscapes.</p><p>· Serve as the primary liaison with regulatory agencies during examinations, audits, and reviews, addressing findings and implementing corrective action when necessary.</p><p>· Mentor and manage compliance team members, promoting professional development and a culture of accountability.</p><p>· Collaborate with executive and operational teams to ensure alignment of regulatory compliance priorities with overall business objectives.</p><p>· Monitor industry trends and regulatory developments to provide actionable insights and maintain the institution's position as a compliance leader.</p><p>Qualifications</p><p>· 5+ years of experience in compliance, regulatory oversight, or a related role within the financial services industry; relevant legal or regulatory agency experience is highly preferred.</p><p>· Demonstrated expertise in community banking compliance, including strong knowledge of applicable regulations (e.g., CRA, ECOA, HMDA).</p><p>· Proven leadership and management abilities, with at least 2+ years overseeing and mentoring teams to success.</p><p>· Strong analytical, organizational, and communication skills; must be adept at distilling complexity into actionable recommendations.</p><p>· Hands-on experience collaborating with external regulatory bodies and guiding institutions through examinations or audits.</p><p>This is an opportunity to lead meaningful compliance efforts that impact both the bank and the community. Be part of a forward-thinking institution that values diversity, promotes equitable practices, and deeply invests in its employees and the communities it serves.</p><p>If you are interested, please contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or simply click the application link to get started.</p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>We are partnering with a longstanding & respected non-profit healthcare organization in the SW Metro that is looking to hire a Healthcare Counsel/Privacy Officer to lead healthcare contracting, privacy compliance, and regulatory guidance. This is a hybrid position (3 days in-office/2 days WFH).</p><p><br></p><p><em>The ideal candidate will have 4-7+ years of experience in healthcare law, with a strong background in healthcare contracts, regulatory compliance, and transactional work.</em></p><p><br></p><p>This is a fantastic opportunity to join a mission-driven organization. This person will play a key role in shaping the organization's legal and regulatory landscape while ensuring compliance and best practices in healthcare law.</p><p><br></p><p><u>Key Responsibilities:</u></p><ul><li>Contract Negotiation & Review: Draft, negotiate, and review healthcare contracts, such as provider agreements, service contracts, and medical director agreements.</li><li>Privacy Officer Duties: Oversee HIPAA compliance, conduct training, update policies and procedures, and investigate potential breaches.</li><li>Regulatory Compliance: Counsel the operations team on healthcare regulations and support the development of strategic solutions to ensure ongoing compliance.</li><li>Cross-functional collaboration: Work closely with the VP of Litigation, Risk Management, and Compliance to develop and implement policies; Advise senior management on the legal and business aspects of contracts and operations.</li><li>Litigation & Risk Management: Manage pre-litigation work, collaborate with outside counsel as needed, and advise on legal risks.</li><li>Training & Education: Provide ongoing training for the healthcare team on legal matters, including healthcare regulations and compliance updates.</li></ul><p><br></p>
<p>We are looking for a Front Desk Coordinator to join our team in St. Louis Park, Minnesota. In this role, you will serve as the first point of contact for students, staff, and visitors, ensuring a welcoming and detail-oriented environment. This is a long-term contract position with the potential for a transition to a permanent role.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, students, and staff in a friendly and detail-oriented manner.</p><p>• Handle incoming calls using a multi-line phone system, directing inquiries to the appropriate departments.</p><p>• Schedule appointments and maintain accurate records using administrative tools.</p><p>• Provide concierge-style services to enhance the customer experience.</p><p>• Address student concerns and questions while maintaining a calm demeanor in high-stress situations.</p><p>• Collaborate with team members to ensure smooth front desk operations.</p><p>• Perform administrative tasks, such as data entry and filing, to support office functions.</p><p>• Offer support in patient scheduling and other organizational needs.</p><p>• Ensure the front desk area remains clean, organized, and fully stocked with necessary supplies.</p><p>• Assist with onboarding and training new staff as required.</p>
We are looking for a detail-oriented servicing representative to join our team in New Brighton, Minnesota, on a Contract basis with the opportunity to go permanent. This position will play a key role in supporting the Bankruptcy and Loss Mitigation operations. The ideal candidate will have experience in mortgage servicing, strong organizational skills, and the ability to collaborate with various stakeholders. <br> Responsibilities: • Coordinate tasks related to loan modifications, repayment plans, forbearances, and property inspections. • Manage Bankruptcy and Loss Mitigation processes while adhering to investor guidelines for USDA, Freddie Mac, and other insurers. • Process claims audits and payments accurately and efficiently. • Utilize financial portals • Collaborate with legal counsel, vendors, and management staff to ensure smooth operations. • Maintain compliance with Bankruptcy Code and other relevant regulations. • Perform administrative duties to support the Servicing Department, ensuring timely and accurate results. • Provide accounting support for mortgage banking activities and servicing functions. • Review and reconcile invoices related to foreclosure and loss mitigation claims. • Assist in process improvement initiatives to enhance operational efficiency.
<p>A fast-growing clean energy developer based in Minneapolis is seeking a <strong>Director of Legal Services</strong> to lead and evolve its legal function. The company specializes in developing 1MW to 20MW solar and storage projects across the Upper Midwest and is committed to helping communities, businesses, and utilities participate in the Energy Transition.</p><p> </p><p><em>This is a high-impact role with visibility across the organization, ideal for a senior legal professional with a broad skill set and a service-forward mindset.</em></p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead internal and external legal counsel resources</li><li>Oversee legal work requests and ensure timely, accurate information flow</li><li>Manage corporate documentation (LLCs, certificates, org charts, renewals)</li><li>Oversee full contract lifecycle: drafting, review, execution, closing, and filing</li><li>Administer contract management software and provide team training</li><li>Drive accountability and performance within the legal team</li><li>Serve as legal liaison to executive leadership</li></ul><p><br></p>
<p><strong>Twin Cities Metro | Partner Track</strong></p><p>Are you looking for flexibility, respect, work-life balance, and a fulfilling career in a supportive and dynamic environment? Robert Half is partnering with an established tax practice in the Twin Cities area, known for our collaborative team, client-focused approach, and flexible, people-first culture. We’re seeking a Tax Manager who’s ready to take the next step — and grow into a partner role in the near future.</p><p>About the Role:</p><p>This is a unique opportunity to work closely with firm leadership and play a key role in guiding the direction of the practice. You’ll oversee tax engagements, deepen client relationships, and help support continued growth — all with a clear path to partnership.</p><p>Responsibilities:</p><ul><li>Manage preparation and review of individual, fiduciary, and business tax returns</li><li>Develop and implement effective tax strategies and planning for clients</li><li>Conduct tax research and provide recommendations</li><li>Serve as a trusted advisor to clients with a high level of personalized service</li><li>Proactively strengthen client relationships through ongoing communication</li><li>Mentor staff and contribute to a positive team culture</li></ul><p>What We’re Looking For:</p><ul><li>Extensive public accounting or equivalent tax planning & preparation experience</li><li>Demonstrated leadership skills and a strong interest in future partnership</li><li>Strong analytical, problem-solving, and communication skills</li><li>High attention to detail with a proactive, solution-oriented mindset</li><li>Proficiency in Microsoft Office; experience with CCH Axcess and QuickBooks is a plus</li><li>CPA designation preferred, or EA</li><li>Bachelor’s degree (or equivalent) in accounting, finance, or a related field</li></ul><p>We Offer:</p><ul><li>Flexible schedule</li><li>PTO & holidays</li><li>Paid Continuing Professional Education (CPE)</li><li>Family-friendly environment</li><li>Business development incentives</li><li>Clear, defined path to partnership</li><li>A supportive, team-oriented culture that values work-life balance</li></ul><p>This is more than a job — it’s a career opportunity with ownership potential in a growing firm. If you’re ready to step into a leadership role and shape your future, we’d love to connect with you.</p>
We are looking for a dynamic and results-oriented Business Development Officer to drive growth through strategic partnerships and innovative solutions. This role focuses on expanding business opportunities, fostering collaboration, and creating impactful strategies that support the organization's mission. The ideal candidate will excel in building relationships and leading initiatives that enhance community development and financial solutions.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities to support organizational growth and strategic objectives.<br>• Develop and maintain partnerships with key stakeholders, including community organizations, financial institutions, and investors.<br>• Lead initiatives to increase the flow of capital and resources, ensuring alignment with the organization's mission.<br>• Collaborate with internal teams to design and implement impactful programs and projects.<br>• Facilitate complex negotiations and agreements to secure funding and expand organizational reach.<br>• Conduct market research and analysis to identify trends and opportunities in community development finance.<br>• Create and execute strategies to enhance fundraising and grant-writing efforts.<br>• Represent the organization at industry events, conferences, and meetings to build visibility and connections.<br>• Manage multiple projects simultaneously, ensuring timely execution and measurable outcomes.<br>• Travel as needed to engage partners and support organizational goals.
We are looking for a dedicated Receptionist to serve as the welcoming face of our organization in Bloomington, Minnesota. This role is ideal for someone with strong organizational skills and the ability to manage both administrative and front desk duties efficiently. You will play a key role in ensuring smooth day-to-day operations while delivering exceptional service to visitors and internal teams.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a positive and attentive experience.<br>• Answer and direct incoming phone calls promptly and accurately.<br>• Perform data entry tasks to maintain accurate and up-to-date records.<br>• Process invoices with attention to detail and accuracy.<br>• Coordinate front desk operations to maintain an organized and efficient workspace.<br>• Manage incoming and outgoing correspondence, including emails and mail.<br>• Assist with scheduling appointments and maintaining calendars for team members.<br>• Support administrative tasks as needed to ensure smooth office operations.<br>• Uphold a clean and organized reception area at all times.
<p>Pay rate is 15.50</p><p>Training is for 2 weeks. Training time is 8:00am-4:30pm CST. Monday- Friday.</p><p><br></p><p>Description/Job Duties:</p><p>- Indexing agent : data entry; they are grabbing the fax images that are received from their providers and are looking for specific information; don't need to read everything but needs to be able to identify the members information, provider, medication they are requesting, any sense of urgency</p><p>- Some type of pharmacy background</p><p>- Entering drug information, identifying syringe, capsule, tablet</p><p>- Outbound calls: dual trained position, if there is no work for the day will be trained in outbound calls to make phone calls but ideally they won't really use them to do the calls; might be an</p><p>hour once per month; would be calling out to let them know the results of the prior authorization if it was approved or denied; just on the drug piece</p><p>- Have metrics per day and per hour: set them up with a glide path which is 8 weeks so slowly; in total 30 cases per hour; training is 2.5 weeks and then glid</p><p><br></p><p>Primary Responsibilities:</p><p>Sort electronic copies of incoming fax transmittals and index them into the appropriate Prior Authorization System PAS workbaskets</p><p>Research and identifying member provider and drug information across multiple computer systems</p><p>Review Incoming PA faxes and initiate coverage determination requests in a timely manner within SLA</p><p>Perform outbound calls to Providers and/or Members to obtain additional information to resolve Prior Authorization cases. Perform outbound call to Providers and/or to inform them of the outcome of Prior Authorization cases.</p><p><br></p><p>Additional Responsibilities:</p><p>Navigate across multiple computer systems to identify information needed for outbound calls to members/providers.</p><p>Make outgoing calls as needed to provide information on prior authorization case outcome follow-up or consultation such as prior authorization requirements appeals etc.</p><p>Educate members / guardians providers pharmacy staff on procedures to avoid compliance risk.</p><p>Meet departmental established performance expectations and working independently to complete tasks in a timely manner.</p><p>May include processing member prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary.</p><p>May take incoming calls from members or providers and apply benefit plan criteria in making decisions approvals / denials or recommendations clarify and explain pharmaceutical benefits and procedures.</p><p>May partner with others to gather additional information and / or to interpret clinical guidelines act as a resource for others</p><p>Incumbents typically are not licensed pharmacy technicians.</p><p>May include licensed pharmacy technicians doing non-technician work</p><p>*Training is for 2 weeks. Training time is 8:00am-5:00pm CST. Monday- Friday. This training time is subject to change</p><p>*Candidate will work 5 days a week which may or may not include a weekend days.</p><p>*Candidate must have their own home internet access/VPN internet can be hard wired with Ethernet cord</p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul>
We are looking for a detail-oriented and organized Receptionist to join our team in Bloomington, Minnesota. In this contract role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and a welcoming environment. This position is ideal for someone who is meticulous, personable, and excels in managing multi-line phone systems.<br><br>Responsibilities:<br>• Greet and assist visitors with a friendly and courteous demeanor.<br>• Manage a multi-line phone system, ensuring prompt and accurate handling of inbound calls.<br>• Direct calls to the appropriate departments or individuals using a switchboard system.<br>• Maintain an organized and clean reception area to uphold a positive company image.<br>• Provide general administrative support to various teams as needed.<br>• Track and document visitor logs and incoming calls for record-keeping purposes.<br>• Respond to inquiries with clarity and attentiveness, ensuring all questions are addressed.<br>• Coordinate with internal staff to streamline communication and improve workflow.<br>• Handle part-time receptionist duties with efficiency and reliability.
<p>We are looking for a skilled Business Systems Analyst to join our team on a long-term contract based in Minneapolis, Minnesota. This position focuses on vendor management system support, data analysis, and process optimization to enhance workforce management. The ideal candidate will bring global expertise, strong analytical skills, and a collaborative mindset to support system updates, reporting, training, and stakeholder engagement.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and ensure the accuracy of data within the vendor management system.</p><p>• Troubleshoot and resolve system issues while escalating complex problems appropriately.</p><p>• Analyze system data to identify trends, enhance vendor performance, and improve compliance.</p><p>• Develop and maintain actionable dashboards and reports to monitor key workforce metrics.</p><p>• Provide training and support to users on system functionality and best practices.</p><p>• Facilitate vendor setup and integration with financial systems for global locations.</p><p>• Collaborate with vendors and resource managers to manage updates and provide system support.</p><p>• Conduct audits to ensure data integrity and compliance within the system.</p><p>• Recommend and implement process improvements to streamline workflows and increase efficiency.</p><p>• Validate invoices and assist in resolving discrepancies to ensure accurate payment processing.</p>
