We are looking for a dedicated Customer Service Representative I to join our team in Baltimore, Maryland. In this long-term contract role, you will assist customers with vehicle impoundment processes, ensuring clarity and compliance with relevant policies and procedures. This position requires excellent communication and organizational skills to deliver outstanding service and handle documentation efficiently. Responsibilities: • Provide clear guidance to customers on required documentation and procedures for vehicle release, auction, or disposal. • Explain the implications of impoundment policies, including fees and restrictions on vehicle registration or tags. • Review and validate official forms, such as police reports and towing receipts, for accuracy and completeness. • Verify customer documentation, such as vehicle registration, driver’s licenses, and insurance, for authenticity. • Determine appropriate steps for vehicle release, auction, or disposal based on impoundment circumstances and applicable laws. • Access and retrieve data from the Department of Motor Vehicle database to identify liens or outstanding violations associated with vehicles. • Schedule and coordinate administrative hearings to resolve disputes related to impounded vehicles. • Maintain electronic records and ensure proper filing of all documentation. • Deliver exceptional customer service and address inquiries promptly and professionally.

• Experience with indexing and electronic record management. • Proficiency in Microsoft Office Suite, including Word and Excel. • Strong organizational and filing skills. • Excellent customer service abilities, with a focus on clear communication and problem-solving. • Ability to review and analyze documents for accuracy and compliance. • Familiarity with vehicle impoundment policies and procedures is a plus. • Detail-oriented and capable of managing multiple tasks efficiently.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Baltimore, MD
onsite
Temporary
17.10 - 19.80 USD / Hourly
We are looking for a dedicated Customer Service Representative I to join our team in Baltimore, Maryland. In this long-term contract role, you will assist customers with vehicle impoundment processes, ensuring clarity and compliance with relevant policies and procedures. This position requires excellent communication and organizational skills to deliver outstanding service and handle documentation efficiently. Responsibilities: • Provide clear guidance to customers on required documentation and procedures for vehicle release, auction, or disposal. • Explain the implications of impoundment policies, including fees and restrictions on vehicle registration or tags. • Review and validate official forms, such as police reports and towing receipts, for accuracy and completeness. • Verify customer documentation, such as vehicle registration, driver’s licenses, and insurance, for authenticity. • Determine appropriate steps for vehicle release, auction, or disposal based on impoundment circumstances and applicable laws. • Access and retrieve data from the Department of Motor Vehicle database to identify liens or outstanding violations associated with vehicles. • Schedule and coordinate administrative hearings to resolve disputes related to impounded vehicles. • Maintain electronic records and ensure proper filing of all documentation. • Deliver exceptional customer service and address inquiries promptly and professionally.
2025-09-08T21:34:06Z