<p><strong>Customer Service Representative II</strong></p><p>In this long-term contract position, you will play a pivotal role in delivering exceptional service through effective communication and problem-solving skills. This opportunity offers a dynamic call center environment, assisting customers and addressing inquiries with attention to detail.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to inbound calls, providing accurate information and resolving customer inquiries.</li><li>Utilize CRM and customer service software to track interactions and maintain detailed records.</li><li>Assist customers with benefit-related functions while ensuring compliance with applicable laws.</li><li>Collaborate with team members to improve service quality and operational efficiency.</li><li>Leverage computer programs to manage data and streamline customer service processes.</li><li>Monitor and analyze call metrics using call center performance tools to enhance results.</li><li>Provide guidance and support to customers on financial services and payroll-related inquiries.</li><li>Uphold organizational standards by delivering courteous and detail-oriented service.</li><li>Identify opportunities for process improvement and contribute to team goals.</li></ul><p><br></p>

<ul><li>Minimum of 1 year of experience in a customer service or call center role.</li><li>Familiarity with CRM systems and customer service software.</li><li>Proficiency in using computer programs for data management and communication.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle financial services inquiries and ADP-related tasks.</li><li>Demonstrated problem-solving skills and a customer-focused mindset.</li></ul>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>