Process Administrator: II (Intermediate)

We are looking for a motivated and customer-focused Process Administrator to join our team in Akron, Ohio. In this long-term contract position, you will play an essential role in assisting customers who are behind on their payments by understanding their situations and providing tailored solutions. This role requires excellent communication skills and a commitment to delivering outstanding service. Responsibilities: • Communicate with customers to understand their financial situations and provide appropriate solutions. • Evaluate whether customers should be referred to specialized support groups or offered payment plan options. • Maintain a structured schedule to ensure consistent coverage, including adherence to assigned breaks and lunch periods. • Deliver exceptional customer service by addressing customer concerns with empathy and professionalism. • Utilize your knowledge and experience to resolve payment-related issues effectively. • Collaborate with team members to meet performance targets and service goals. • Stay organized and document all customer interactions accurately. • Adapt to a fast-paced environment and handle multiple customer inquiries efficiently. • Support the team by sharing best practices and contributing to a positive work environment.

• Strong background in customer service, with 1-3 years of relevant experience. • Excellent communication and interpersonal skills. • Ability to handle sensitive customer situations with professionalism and empathy. • Proven organizational skills and attention to detail. • Experience in sales, payment processing, or door-to-door sales is a plus. • Comfortable adhering to a structured schedule, including assigned breaks. • Ability to thrive in a fast-paced, team-oriented environment. • Proficiency in basic computer systems and data entry.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Akron, OH
remote
Temporary
20.00 - 20.00 USD / Hourly
We are looking for a motivated and customer-focused Process Administrator to join our team in Akron, Ohio. In this long-term contract position, you will play an essential role in assisting customers who are behind on their payments by understanding their situations and providing tailored solutions. This role requires excellent communication skills and a commitment to delivering outstanding service. Responsibilities: • Communicate with customers to understand their financial situations and provide appropriate solutions. • Evaluate whether customers should be referred to specialized support groups or offered payment plan options. • Maintain a structured schedule to ensure consistent coverage, including adherence to assigned breaks and lunch periods. • Deliver exceptional customer service by addressing customer concerns with empathy and professionalism. • Utilize your knowledge and experience to resolve payment-related issues effectively. • Collaborate with team members to meet performance targets and service goals. • Stay organized and document all customer interactions accurately. • Adapt to a fast-paced environment and handle multiple customer inquiries efficiently. • Support the team by sharing best practices and contributing to a positive work environment.
2025-10-01T13:05:26Z