We are looking for an experienced Customer Service Representative to join our team in Brampton, Ontario. This is a Contract to permanent position, offering an exciting opportunity to work with a leading label manufacturer in the beauty and healthcare industry. In this role, you will play a key part in supporting the sales team, assisting with order management, and ensuring excellent customer service. Responsibilities: • Process and manage customer orders efficiently and accurately. • Collaborate closely with the purchasing department to ensure timely fulfillment of orders. • Provide support to the sales team by handling administrative tasks and client inquiries. • Assist the Customer Service Director and sales team in their absence to ensure smooth operations. • Utilize Microsoft Excel to create and manage spreadsheets for data tracking and reporting. • Respond to customer inquiries through email and phone, ensuring timely and detail-oriented communication. • Schedule appointments and maintain organized records of interactions. • Handle inbound and outbound calls to address customer needs and provide solutions. • Perform data entry tasks with precision to maintain accurate records of transactions.

• Minimum of 3 years of experience in customer service roles, preferably in the label manufacturing or beauty and healthcare industries. • Proficient in Microsoft Excel and Word, with the ability to work extensively with spreadsheets. • Strong experience in handling inbound and outbound calls, email correspondence, and order entry. • Excellent organizational and multitasking skills to manage multiple priorities effectively. • Ability to coordinate with various departments and maintain clear communication. • Proven ability to support leadership and sales teams, especially during their absence. • Industry experience is a strong asset but not mandatory. • Demonstrated ability to provide exceptional customer service and maintain a detail-oriented approach.

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Brampton, ON
onsite
Contract / Temporary to Hire
25.00 - 30.00 CAD / Hourly
We are looking for an experienced Customer Service Representative to join our team in Brampton, Ontario. This is a Contract to permanent position, offering an exciting opportunity to work with a leading label manufacturer in the beauty and healthcare industry. In this role, you will play a key part in supporting the sales team, assisting with order management, and ensuring excellent customer service. Responsibilities: • Process and manage customer orders efficiently and accurately. • Collaborate closely with the purchasing department to ensure timely fulfillment of orders. • Provide support to the sales team by handling administrative tasks and client inquiries. • Assist the Customer Service Director and sales team in their absence to ensure smooth operations. • Utilize Microsoft Excel to create and manage spreadsheets for data tracking and reporting. • Respond to customer inquiries through email and phone, ensuring timely and detail-oriented communication. • Schedule appointments and maintain organized records of interactions. • Handle inbound and outbound calls to address customer needs and provide solutions. • Perform data entry tasks with precision to maintain accurate records of transactions.
2025-10-21T15:43:47Z