<p>We are looking for a detail-oriented and friendly Receptionist for a long-term contract position in Reading, Pennsylvania. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a high volume of incoming calls, ensuring proper screening, routing, and transfer to the appropriate departments or staff.</p><p>• Deliver outstanding customer service to clients, vendors, and team members through prompt and courteous communication.</p><p>• Welcome and assist visitors and clients in the office, creating a positive and detail-oriented first impression.</p><p>• Oversee front desk activities such as visitor check-ins and conference room scheduling to maintain smooth operations.</p><p>• Handle incoming mail, courier deliveries, and interoffice correspondence, ensuring proper distribution.</p><p>• Prepare and process outgoing mail and shipments with accuracy and timeliness.</p><p>• Maintain cleanliness and organization of the reception area and common spaces to uphold a detail-oriented environment.</p><p>• Provide administrative support including tasks like data entry, document preparation, and scheduling.</p><p>• Safeguard sensitive client information by handling it with discretion and confidentiality.</p>
Join our team as an Administrative Assistant! We're seeking an organized detail oriented to support daily office operations, handle scheduling, manage correspondence, and assist with clerical tasks. This is a highly visible role with growth opportunities. <br> Provide comprehensive administrative support, including calendar management and meeting coordination Draft and edit correspondence, presentations, and reports Process mail, manage office supply inventory, and maintain both electronic and paper files Support event planning, travel arrangements, and expense reporting Perform data entry and manage office communications efficiently
<p>Are you organized, detail-oriented, and enjoy keeping an office running smoothly? We’re looking for a <strong>Part-Time Administrative Assistant</strong> to be the backbone of our daily operations. This is a great opportunity to join a supportive team, make an impact, and grow in a stable, professional environment.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Keep daily office operations running seamlessly through efficient administrative support</li><li>Answer and route incoming calls with professionalism and a friendly attitude</li><li>Maintain accurate records and complete data entry with strong attention to detail</li><li>Serve as the welcoming first point of contact by greeting visitors and handling inquiries</li><li>Organize and maintain office files and documentation for easy accessibility</li><li>Schedule meetings and coordinate appointments</li><li>Use technology and office tools to improve efficiency and streamline processes</li><li>Monitor, track, and order office supplies to maintain proper inventory levels</li><li>Collaborate with team members to support administrative needs and improve workflow</li><li>Handle sensitive information with the highest level of confidentiality</li></ul><p><br></p>
<p>We are seeking a reliable and detail-oriented <strong>Administrative Assistant</strong> to support daily office operations in the Chambersburg area. This role is ideal for someone who is organized, proactive, and enjoys keeping an office running smoothly while providing excellent support to internal teams and leadership.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support including filing, data entry, and document preparation</li><li>Answer phones, manage email correspondence, and greet visitors professionally</li><li>Schedule meetings, maintain calendars, and coordinate office activities</li><li>Order office supplies and assist with inventory management</li><li>Support internal departments with reports, spreadsheets, and general office tasks</li><li>Maintain accurate records and assist with special projects as needed</li></ul><p><br></p>
<p>A wellness organization is in need of an Office Manager to handle standard administrative tasks, including scheduling, filing, and setting up organizational systems. This role will also involve planning and coordinating events, sourcing venues, ordering supplies, and managing decorations. (this is a very small portion) In addition to administrative duties, the position will require communication with staff, managing timesheets, and addressing HR-related tasks, like reaching out to staff regarding expired certifications or licenses. The position will really focus on administrative work, scheduling, and potentially taking meeting minutes, while also collaborating with two virtual team members. Their value system is important, they are bought into the people they are serving, they really want to make sure that person is going to vibe with the agency and the passion, their executive director is extremely passionate, and they want this candidate to be the same.</p>
<p><strong> Administrative Assistant</strong> role is to provide support services to the Church, all church activities, and oversee the specific activities of the church office. A primary function of the role is to provide a welcoming, confidential, friendly, and positive environment for all members and visitors.</p><p> </p><p><strong>Duties and Responsibilities: </strong></p><p>· Warmly greet all incoming visitors, staff, and members. Create a friendly and welcoming work environment.</p><p>· Maintain an orderly and clean office and filing system.</p><p>· Manage church’s schedule, accounting for all religious holidays, pastor’s appointments, and events in the church facilities.</p><p>· Work closely with Lead pastor; gathering information, creating reports, helping with the coordination of wedding/funeral plans, and other areas of ministry as the need arises.</p><p>· Maintain membership records by routinely updating member information</p><p>· Help with the preparation and updating of the weekly church bulletin announcements and Power Point.</p><p>· Prepare worship Manuals for each service.</p><p>· Assist the weekly counting teams with any questions they may have, providing them any monies that arrive through the church office, and then reconciling their count.</p><p>· Organize, maintain, monitor, and order office supplies as needed.</p><p>· Maintains the church face book page and updates with the church’s weekly bulletins, and events.</p><p>· Recruit, schedule and assign volunteers to help with the various ministry tasks in the church office.</p><p><br></p><p><br></p><p> </p>
<p>Financial Aid & Admissions Support Specialist</p><p><strong>Location:</strong> Baltimore, MD </p><p><br></p><p>About the Role</p><p>A private university in Baltimore is seeking a highly organized and customer-focused <strong>Graduate Financial Aid & Admissions Support Specialist</strong>. This role provides essential support to graduate students and prospective applicants, assisting with admissions inquiries, financial aid questions, transcript processing, and general administrative tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is comfortable working in a hybrid or remote setting.</p><p><br></p><p>Responsibilities</p><p><strong>Student & Applicant Support</strong></p><ul><li>Respond to phone inquiries related to graduate admissions and financial aid</li><li>Provide accurate information or route callers to appropriate team members</li><li>Document and relay messages as needed</li></ul><p><strong>Email & Communication Management</strong></p><ul><li>Monitor and respond to inquiries in the Graduate Admissions email inbox (CRM platform such as Slate)</li><li>Assign and update applicant records and route emails to recruiters or team members</li><li>Manage the Graduate Financial Aid Outlook inbox</li><li>Respond to routine questions and escalate complex cases to financial aid leadership</li></ul><p><strong>Transcript & Record Processing</strong></p><ul><li>Process and match incoming transcripts to student/applicant records</li><li>Work with third-party transcript services (e.g., Parchment, National Student Clearinghouse)</li><li>Coordinate with the Registrar’s Office to obtain institutional transcripts</li></ul><p><strong>Administrative & Project Support</strong></p><ul><li>Conduct research for special projects as assigned by academic leadership</li><li>Assist with event planning logistics, including catering, room reservations, and transportation</li></ul><p><strong>Financial Aid Processing Support</strong></p><ul><li>Process Graduate Direct Loan information sheets</li><li>Coordinate tasks with Graduate Financial Aid leadership as needed</li></ul><p><br></p><p><br></p>
<p>A well-established family office in the Greater Baltimore area is seeking a highly motivated and detail-oriented <strong>Assistant Controller</strong> to join its finance team. This role offers a unique opportunity to work in a dynamic, investment-focused environment with exposure to complex partnership structures and private equity investments. The role is targeted up to $125k base + bonus and excellent benefits. <strong>Email Jim Meade at Robert Half right away for consideration and connect with him on LinkedIn.</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in the preparation and review of financial statements and reports for various entities within the family office.</li><li>Manage accounting for complex investment partnerships, including private equity, hedge funds, and other alternative investments.</li><li>Collaborate with external tax advisors and auditors to ensure accurate and timely filings.</li><li>Support the Controller in maintaining internal controls and improving financial processes.</li><li>Participate in budgeting, forecasting, and cash flow analysis.</li><li>Provide ad hoc financial analysis and reporting as needed.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Work in a collegial, low-turnover environment with long-term stability.</li><li>Gain exposure to sophisticated investment strategies and structures.</li><li>Competitive compensation package with discretionary bonus.</li><li>Opportunity to make a meaningful impact in a lean, high-performing team.</li></ul>
We are seeking a highly organized and proactive Executive Assistant to support multiple C-suite executives and facilitate daily operations. This role is ideal for professionals who excel at managing complex calendars, handling confidential information, and managing high-priority tasks. Key Responsibilities · Manage executive calendars, schedule meetings, and coordinate travel arrangements · Prepare and organize presentations, reports, and correspondence · Assist with expense reporting, budget tracking, and administrative projects · Serve as a liaison between executives and internal/external stakeholders · Handle confidential information with discretion · Support workflow improvement and cross-functional initiatives as needed
<p>We are looking for a Project Assistant with Customer Service and Administrative experience to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers, project management, data entry and administrative support. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p><strong>Position Overview</strong></p><p>We are seeking a <strong>part-time Garnishment Assistant</strong> to support a growing Garnishment practice with a law firm in downtown Baltimore. This role offers hands-on experience working with Garnishment Counsel, clients, and other stakeholders to manage and process garnishment orders. Ideal candidates are detail-oriented, deadline-driven, and effective communicators who take pride in accuracy and collaboration.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and enter new case information into the database.</li><li>Draft answers for all no-asset cases; review and auto-import into NetDocs document management system.</li><li>E-file and mail answers for no-asset cases.</li><li>Scan and approve cases in NetDocs.</li><li>Handle incoming calls from clients’ customers, outside attorneys, and courts.</li><li>Perform administrative tasks, including adding case information to the database.</li><li>Maintain in-office presence for team collaboration and document review prior to court filing.</li><li>Open, sort, and distribute department mail.</li></ul>
<p>We’re looking for a detail-oriented and organized <strong>Part-Time HR Assistant</strong> to support our Human Resources team in the Harrisburg area. This role is ideal for someone interested in growing their HR experience while maintaining a flexible schedule.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with day-to-day HR administrative tasks and employee documentation</li><li>Support onboarding and offboarding processes, including new hire paperwork</li><li>Maintain employee records and ensure confidentiality and compliance</li><li>Assist with scheduling interviews and coordinating hiring activities</li><li>Help with benefits administration, data entry, and reporting</li><li>Respond to basic HR inquiries and provide general support to employees</li></ul><p><br></p>
<p>We are seeking a highly organized, proactive, and professional <strong>Executive Assistant</strong> to support senior leadership at our Harrisburg-based organization. This role is ideal for someone who thrives in a fast-paced environment, anticipates needs, and excels at managing priorities with discretion and precision.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide high-level administrative support to executive leadership</li><li>Manage complex calendars, schedule meetings, and coordinate travel arrangements</li><li>Prepare reports, presentations, and correspondence with accuracy and professionalism</li><li>Serve as a trusted liaison between executives, internal teams, and external partners</li><li>Handle confidential information with the highest level of discretion</li><li>Coordinate meetings, events, and special projects as needed</li></ul><p><br></p>
<p>Our client is an established investment platform with a robust legal team (based in Baltimore County). They are looking to hire an Attorney who will provide broad-based legal counsel and support to the Company and its affiliated entities with respect to its real estate investments. The position requires in-depth knowledge of and experience in sophisticated real estate transactions. The Counsel will report to the General Counsel and will be based out of the Company’s Baltimore County, Maryland office where there is a hybrid in-office/remote work environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in the preparation of development agreements, construction contracts, management agreements and other related documents.</p><p>• Undertake comprehensive due diligence reviews, with a specific emphasis on title and survey review.</p><p>• Review and interpret community governance documents, such as declarations of covenants, homeowners’ association documents, and condominium documents.</p><p>• Provide legal support to various departments in the company as required.</p><p>• Draft, review, and negotiate a wide range of commercial contracts including NDAs, operating agreements, partnership agreements, employment agreements, and vendor contracts.</p><p>• Handle all documentation associated with real estate transactions including those related to acquisitions, dispositions, joint ventures, loans, development, asset management, and leasing.</p><p>• Maintain up-to-date knowledge in commercial real estate, title searches, corporate transactions, and transactional law to ensure all work is compliant with current laws and regulations.</p><p><br></p><p><br></p><p>SOME PERKS:</p><p>• Free Parking and a beautiful office that is situated in the county and walking distance from shops and restaurants</p><p>• 100% paid medical</p><p>• Potential to receive an interest in investment promotes as part of compensation</p><p>• All employees are invited to invest in the deals on an unpromoted basis.</p><p>• Extremely generous Bonus Structure</p><p>• Collegial team with flexible working hours</p><p><br></p><p>Qualified candidates should directly apply and connect with Amy Hyman Baum on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Amy' LinkedIn page. Be sure to include an updated resume.</p>
<p>We are looking for a detail-oriented Legal Secretary join our client in Baltimore, Maryland. This Contract/Project based position offers an exciting opportunity to support daily operations and contribute to the efficiency of the workplace. The ideal candidate will excel in multitasking, communication, and organization while providing high-quality administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound calls, ensuring prompt and courteous communication while directing inquiries to the appropriate team members.</p><p>• Perform accurate data entry tasks, maintaining the integrity of records and databases.</p><p>• Provide receptionist duties, including greeting visitors and ensuring a positive first impression.</p><p>• Organize and maintain office files, documents, and supplies to support smooth day-to-day operations.</p><p>• Assist in scheduling meetings, appointments, and coordinating logistics.</p><p>• Collaborate with team members to support various administrative functions and projects.</p><p>• Monitor and order office supplies to ensure adequate inventory levels.</p><p>• Prepare reports, presentations, and correspondence as needed.</p><p>• Maintain confidentiality while handling sensitive information.</p><p>• Support the Operations Manager with administrative tasks and other duties as assigned.</p>
We are looking for a dedicated Human Resources (HR) Assistant to join our team on a contract basis in Columbia, Maryland. This role requires strong organizational skills, adaptability, and proficiency in Excel. You will play a key part in supporting HR functions, including recruitment and onboarding, while delivering excellent customer service.<br><br>Responsibilities:<br>• Conduct outbound calls daily to facilitate registration and credentialing processes.<br>• Support recruitment efforts by sourcing and screening candidates.<br>• Assist with onboarding new hires, ensuring all documentation is completed accurately.<br>• Maintain employee records and update databases with relevant information.<br>• Handle background checks and verify employment credentials.<br>• Respond to inquiries via inbound calls and emails in a timely and detail-oriented manner.<br>• Coordinate with team members to address employee relations matters.<br>• Perform general administrative tasks to support the HR department.<br>• Ensure compliance with company policies and applicable regulations.<br>• Provide exceptional customer service to internal and external stakeholders.
<p>Join a well-established organization in Mechanicsburg, PA that values integrity, teamwork, and professional development. Our company offers a collaborative and supportive work environment where employees are encouraged to expand their skills, contribute to meaningful projects, and enjoy a healthy work-life balance. We are committed to fostering career growth for our team members and providing opportunities for advancement.</p><p><br></p><p><strong>Why Work Here?</strong></p><p>As part of our team, you’ll experience an inclusive culture, comprehensive training, and opportunities for advancement. You’ll be working alongside experienced professionals dedicated to helping you grow your accounting career. We are proud of our strong reputation in the community and our commitment to employee success.</p><p><br></p><p><strong>Position Summary:</strong></p><p>We are seeking an organized and reliable Accounting Clerk to join our finance team. This role will primarily focus on accounts payable responsibilities, handling a high volume of invoices, as well as assisting with payment collections. The ideal candidate demonstrates excellent attention to detail, strong Excel skills, and proficiency with Microsoft Office products. Experience with Oracle or similar ERP software is a plus.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process and verify high-volume vendor invoices and employee expense reports.</li><li>Match purchase orders, invoices, and receipts to ensure accuracy.</li><li>Prepare and execute payments via check, ACH, or wire transfer.</li><li>Maintain and update accounts payable records and files.</li><li>Assist with the reconciliation of statements and resolve discrepancies with vendors.</li><li>Support payment collections activities by following up with customers on outstanding balances.</li><li>Communicate effectively with internal departments and external vendors to resolve invoice or payment issues.</li><li>Accurately enter and track data in Excel and manage files using other Microsoft Office tools.</li><li>Follow established procedures and directions from management and the accounting team.</li></ul><p><br></p>
We are looking for a dedicated Assistant Property Manager to support the daily operations of a residential community in Reading, Pennsylvania. This role involves managing resident relations, ensuring compliance with housing programs, and maintaining occupancy standards. The ideal candidate will be detail-oriented, customer-focused, and capable of handling a variety of responsibilities to maintain the smooth functioning of the property.<br><br>Responsibilities:<br>• Process rent collections, post payments, and enforce policies related to overdue payments.<br>• Handle leasing activities, including managing waitlists, conducting tours with potential tenants, and processing applications to meet compliance requirements.<br>• Coordinate move-ins by preparing vacant units, conducting inspections, and delivering orientations for new residents.<br>• Maintain compliance with housing programs by overseeing annual recertifications and ensuring all documentation is accurate.<br>• Prepare for audits and inspections by organizing property files, binders, and office records.<br>• Address resident concerns and complaints promptly, fostering a positive community environment.<br>• Support the Property Manager in financial and physical property management tasks when needed.<br>• Manage communication with residents, including distributing recertification notices and responding to inquiries.<br>• Conduct periodic unit inspections and assist with annual reviews to ensure property standards are met.<br>• Step in to perform Property Manager duties during their absence.
<p>We are seeking a highly professional, organized, and proactive <strong>Executive Assistant</strong> to provide high-level support to senior leadership in our York-based organization. This role is ideal for someone who excels at managing priorities, anticipates executive needs, and handles sensitive information with discretion and confidence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide comprehensive administrative support to executive leadership</li><li>Manage complex calendars, coordinate meetings, and arrange travel</li><li>Prepare executive-level reports, presentations, and correspondence</li><li>Act as a liaison between executives, internal departments, and external partners</li><li>Handle confidential information with professionalism and discretion</li><li>Support special projects, meetings, and company initiatives</li></ul><p><br></p>
<p>We are looking for a dedicated Legal Assistant to join a boutique law firm in Baltimore, Maryland. This role offers the opportunity to work closely with a team of attorneys in a collaborative and fast-paced environment. The ideal candidate will play a vital role in ensuring the efficient operation of legal processes and supporting the team with essential administrative and legal tasks.</p><p><br></p><p>While this role will primarily support litigation, there will be opportunity to assist in the corporate group as well.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain court calendars, including scheduling hearings, depositions, and client meetings.</p><p>• Organize and oversee both physical and electronic files to ensure accessibility and accuracy.</p><p>• Draft and prepare preliminary versions of legal documents such as pleadings, motions, and subpoenas.</p><p>• Coordinate discovery processes and assist in trial preparation to support attorneys effectively.</p><p>• Handle electronic filing tasks for legal documents in compliance with court requirements.</p><p>• Schedule and coordinate depositions, hearings, and meetings with clients and other parties.</p><p>• Proofread legal documents to ensure precision and adherence to formatting standards.</p><p>• Facilitate document management processes and ensure proper organization and storage.</p><p>• Utilize NetDocuments or similar systems to manage legal data efficiently.</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>Established, privately held company known for employee tenure and exceptional culture is hiring!</p><p><br></p><p>We are looking for a skilled and detail-oriented Attorney/Lawyer to join our team in Baltimore, Maryland. In this role, you will handle complex real estate transactions, including lease negotiations and legal document preparation, ensuring compliance with applicable laws and regulations. This position offers the opportunity to collaborate across departments and contribute to the success of our real estate operations.</p><p><br></p><p>Responsibilities:</p><p>• Draft, review, and negotiate leases and other transactional documents to ensure accuracy and compliance.</p><p>• Communicate effectively with lenders, opposing legal counsel, brokers, tenants, and financial institutions regarding leasing matters.</p><p>• Prepare concise lease abstracts and analyze lease agreements for key terms and conditions.</p><p>• Organize, draft, and circulate legal documents pertinent to real estate transactions.</p><p>• Monitor and ensure compliance with contracts, governing laws, and company standards.</p><p>• Collaborate with internal departments during lease negotiations to address deal-specific details.</p><p>• Advise teams on deadlines, legal processes, and potential issues to facilitate smooth operations.</p><p>• Maintain confidentiality of sensitive information related to the company and its clients.</p><p>• Provide support to the Assistant Vice President of Legal and contribute to the overall leasing team.</p><p>• Participate in special projects and other duties as assigned.</p>
<p>We are looking for a skilled Call Center Specialist to join our team in Baltimore, Maryland. In this role, you will serve as a key point of contact for customers, resolving inquiries and ensuring a seamless experience. This is a potential contracto to hire position offering an opportunity to develop your skills while contributing to a customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism.</p><p>• Utilize CRM systems and customer service software to track and manage client interactions.</p><p>• Assist customers with benefit functions and financial services, ensuring clarity and satisfaction.</p><p>• Provide accurate information on Fair Housing laws and Low-Income Tax Credit Housing (LITCH) programs.</p><p>• Collaborate with team members to resolve complex issues and deliver effective solutions.</p><p>• Maintain thorough knowledge of company policies and procedures to ensure compliance.</p><p>• Demonstrate strong communication skills to effectively handle diverse customer needs.</p><p>• Monitor call center metrics using tools such as Avaya CMS to optimize performance.</p><p>• Apply knowledge of computer programs to streamline workflows and improve efficiency.</p><p>• Uphold excellent service standards to enhance customer loyalty and satisfaction</p>
<p>We are seeking a Customer Experience Specialist to ensure customer satisfaction by providing information, troubleshooting issues, and delivering an outstanding client experience. Serve as a liaison between customers and our internal teams.</p><p><br></p><ul><li>Serve as a primary point of contact for customer inquiries by phone, email, or chat</li><li>Resolve customer issues efficiently and professionally</li><li>Log, track, and escalate tickets using CRM platforms</li><li>Provide product or service information and educate customers on offerings</li><li>Collect and document customer feedback to support service improvements</li></ul><p><br></p>
