<p><strong>Administrative Assistant/Accounts Payable Clerk (Automated Machinery Company)</strong></p><p>The Administrative Assistant and Accounts Payable Clerk is a dual-role position responsible for handling various accounting tasks related to accounts payable and data entry. Providing comprehensive front desk reception management and support services to ensure efficient operation of company office functions. This role requires a highly organized, detail oriented, and proactive individual with excellent administrative and basic accounting skills. The position requires independent logical thinking, a willingness to be a team player, working efficiently with little or no supervision and strong communications skills. This position shall report to the Controller. This team member shall be based out of our headquarters in Morgantown, PA. </p><p><strong>Responsibilities: Administrative Assistant</strong></p><p>· Serve as the first point of contact for the company, managing front desk operations, greeting visitors, and directing them appropriately.</p><p>· Handles copies, scanning and clerical duties within the office.</p><p>· Answers multi-line phone system and directs calls or relays messages, as circumstances dictate. Must interact cordially and communicate professionally.</p><p>· Clerical administrative duties for office personnel as needed.</p><p>· Inventory kitchen and office supplies.</p><p>· Tracking of employee PTO.</p><p>· Working with HR to help with company meetings and other projects.</p><p><strong> </strong></p><p><strong>Responsibilities: Accounts Payable Clerk</strong></p><p>· Manage accounts payable by using accounting software.</p><p>· Establishing and maintaining relationships with new and existing vendors.</p><p>· Comparing purchase orders, prices, terms of payment and other charges.</p><p>· Processing payments to vendors by check or ACH as requested.</p><p>· Keep accurate files of invoices, payments, and vendors.</p><p>· Balancing of intercompany AP transactions.</p><p> </p>
<p>Are you an organized, detail-oriented professional looking for a flexible part-time opportunity in the Harrisburg area? Robert Half is seeking a dedicated <strong>Part-Time Administrative Assistant</strong> to provide essential administrative support to a fast-paced team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general office duties, including data entry, filing, scheduling, and email correspondence.</li><li>Handle phone calls professionally, routing inquiries as necessary.</li><li>Assist in preparing reports, maintaining records, and managing databases.</li><li>Coordinate meetings, conferences, and travel arrangements as needed.</li><li>Manage office inventory supply/orders and ensure everything is organized effectively.</li><li>Provide exceptional internal and external customer service.</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented Administrative Assistant to join a thriving company located in the Mechanicsburg area. The ideal candidate will play a vital role in ensuring efficient office operations and providing support to management and team members. This position is perfect for an organized professional looking to contribute within a dynamic work environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day administrative tasks, including answering phones, coordinating meetings, and maintaining schedules.</li><li>Prepare correspondence, reports, and presentations with accuracy and clarity.</li><li>Supervise office supply levels and place orders as needed.</li><li>Handle incoming and outgoing mail and maintain document filing systems.</li><li>Collaborate with team members to ensure completion of projects and assignments on time.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Administrative Assistant in Lancaster, Pennsylvania. In this long-term contract role, you will play a key part in ensuring the smooth processing of construction permits while supporting daily administrative tasks. This position offers the opportunity to work in a dynamic environment where organizational skills and attention to detail are highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify construction permit applications for accuracy and completeness, ensuring all required documentation is included.</p><p>• Accurately enter permit data into designated software systems while adhering to local regulations and codes.</p><p>• Coordinate the distribution of permits to relevant departments or personnel for review and approval.</p><p>• Maintain well-organized records of permits, inspections, and approvals in both physical and digital formats.</p><p>• Prepare and generate reports on permit-related activities for internal use by staff and management.</p><p>• Perform general clerical tasks such as filing, scanning, photocopying, and handling mail.</p><p>• Arrange and manage meeting schedules, prepare agendas, and assist with recording meeting minutes.</p><p>• Provide administrative support by answering inbound calls and addressing inquiries related to permits and office operations.</p>
<p>Robert Half is seeking a highly organized and experienced <strong>Senior Administrative Assistant</strong> to support our client in the Towson/Timonium, MD area. This is a direct-hire position that offers full-benefits and hybrid work schedule! This individual will play a critical role in ensuring the smooth functioning of administrative tasks, client communications, and internal reporting. The ideal candidate will have advanced Excel skills and a strong background in professional services or financial environments. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide high-level administrative support to office staff.</li><li>Schedule meetings, and coordinate client appointments.</li><li>Prepare and edit correspondence, reports, presentations, and spreadsheets.</li><li>Develop and maintain complex Excel workbooks, including:</li><li>Pivot tables</li><li>VLOOKUP/XLOOKUP</li><li>Data validation</li><li>Assist with the preparation and formatting of financial statements, proposals, and other related documents.</li><li>Maintain and organize digital and physical filing systems.</li><li>Coordinate internal and external communications, including handling confidential client information.</li><li>Support billing, time entry, and expense tracking using accounting or timekeeping software.</li><li>Liaise with IT and vendors for office equipment and technology needs.</li><li>Contribute to process improvements and workflow optimization across the office.</li></ul><p><br></p>
<p>We are seeking a proactive and highly organized <strong>Senior Administrative Assistant</strong> for a <strong>temp-to-hire</strong> opportunity. This role supports senior leadership and departmental operations by managing schedules, coordinating meetings, preparing reports, and handling confidential information with discretion. The ideal candidate is a self-starter with excellent communication skills and a strong ability to multitask in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide high-level administrative support to executives and department heads</li><li>Manage calendars, schedule meetings, and coordinate travel arrangements</li><li>Prepare and edit correspondence, reports, presentations, and other documents</li><li>Maintain filing systems and ensure accurate record-keeping</li><li>Assist with project coordination and follow-up on action items</li><li>Liaise with internal teams and external partners professionally</li><li>Handle confidential information with integrity and discretion</li><li>Support onboarding and training of new staff as needed</li></ul><p><br></p>
<p>A well-established family office in the Greater Baltimore area is seeking a highly motivated and detail-oriented <strong>Assistant Controller</strong> to join its finance team. This role offers a unique opportunity to work in a dynamic, investment-focused environment with exposure to complex partnership structures and private equity investments. The role is targeted up to $125k base + bonus and excellent benefits. <strong>Email Jim Meade at Robert Half right away for consideration and connect with him on LinkedIn.</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in the preparation and review of financial statements and reports for various entities within the family office.</li><li>Manage accounting for complex investment partnerships, including private equity, hedge funds, and other alternative investments.</li><li>Collaborate with external tax advisors and auditors to ensure accurate and timely filings.</li><li>Support the Controller in maintaining internal controls and improving financial processes.</li><li>Participate in budgeting, forecasting, and cash flow analysis.</li><li>Provide ad hoc financial analysis and reporting as needed.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Work in a collegial, low-turnover environment with long-term stability.</li><li>Gain exposure to sophisticated investment strategies and structures.</li><li>Competitive compensation package with discretionary bonus.</li><li>Opportunity to make a meaningful impact in a lean, high-performing team.</li></ul>
<p>We are seeking a detail-oriented and highly organized <strong>HR Assistant</strong> to support the daily functions of the Human Resources department. The ideal candidate will assist with a variety of HR tasks including recruitment, onboarding, employee record management, benefits administration, and general administrative support. This is an excellent opportunity to gain hands-on experience in all aspects of HR.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with the recruitment process by posting job ads, scheduling interviews, and communicating with candidates.</li><li>Prepare new hire paperwork, coordinate onboarding processes, and ensure a smooth orientation experience.</li><li>Maintain accurate and up-to-date employee records, both digital and physical.</li><li>Support benefits enrollment and respond to employee questions about benefits and company policies.</li><li>Help organize and coordinate HR projects (e.g., employee engagement, performance reviews, training sessions).</li><li>Monitor compliance with labor regulations and internal policies.</li><li>Draft HR documents, memos, and reports as needed.</li><li>Assist with timekeeping and attendance tracking, and report discrepancies.</li><li>Maintain confidentiality and handle sensitive employee information with discretion.</li><li>Provide administrative support to the HR department and assist with special projects as required</li></ul>
<p>Looking to elevate your career? We’re on the hunt for an <em>exceptional</em> Office Manager to join our dynamic team in Harrisburg, Pennsylvania! If you thrive in a fast-paced environment, have a proven track record in administrative and financial services, and bring sharp organizational and tech-savvy skills to the table, we want to hear from you! This is more than just an office role—it’s an opportunity to become an integral part of a growing team where your expertise will truly shine.</p><p><br></p><p>What You'll Do:</p><ul><li>Keep the gears turning by overseeing daily office operations, guaranteeing seamless workflows and vibrant productivity.</li><li>Take charge of accounts payable—process invoices promptly, track payments like a pro, and maintain accurate financial records.</li><li>Be the hero of supply management, ensuring the office never runs low on essential resources.</li><li>Welcome with a smile—you’ll be the face of the office as the receptionist, greeting guests and handling calls with professionalism.</li><li>Master the art of scheduling by coordinating administrative tasks and managing calendars with precision and care.</li><li>Ensure excellence and compliance—every activity in the office should reflect company policies and procedures.</li><li>Create impeccable reports, organize documentation, and support team communications using Microsoft Office tools with ease.</li><li>Showcase your financial expertise: Assist with finance-related tasks, leveraging your industry-specific knowledge to optimize operations.</li></ul><p><br></p><p><br></p>
<p>Are you an experienced Executive Assistant with a proven track record of supporting multiple C-suite executives? Our client, a fast-paced organization in Baltimore City, is seeking a highly skilled and detail-oriented Executive Assistant to join their team. This is a temp-to-hire role designed for someone who thrives under pressure, communicates effectively, and is committed to providing exceptional administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide comprehensive administrative support to multiple C-suite executives, including scheduling, calendar management, travel arrangements, and correspondence.</li><li>Serve as the first point of contact for executives, managing communication across various channels.</li><li>Prepare, edit, and proofread reports, presentations, and other documents as needed.</li><li>Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.</li><li>Manage expense reports.</li><li>Handle confidential information with discretion and professionalism.</li><li>Assist with special projects, event planning, and cross-departmental initiatives as needed.</li></ul><p><br></p>
We are looking for a skilled Administrative Assistant to provide essential support to the Director of Asset Management in Baltimore, Maryland. This contract position offers an opportunity to play a key role in managing organizational tasks, tracking project progress, and ensuring smooth workflows. The ideal candidate will thrive in a dynamic environment and bring strong administrative, organizational, and interpersonal skills to the role.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to the Director of Asset Management, including managing day-to-day tasks and project-related initiatives.<br>• Maintain and organize accurate records, ensuring data integrity and accessibility.<br>• Monitor and update the status of pipeline facilities and ticket items to ensure timely tracking.<br>• Prepare check-ins, status updates, and reports to keep stakeholders informed of project progress.<br>• Facilitate project initiatives by scheduling meetings, setting agendas, assigning tasks, and ensuring deliverables are completed on time.<br>• Conduct ongoing analysis of business performance, including internal results and external market trends.<br>• Collaborate with internal teams and external experts to advance asset management objectives and tasks.<br>• Demonstrate resourcefulness and a proactive attitude to ensure all administrative functions are efficiently executed.<br>• Screen calls, manage correspondence, and maintain organized filing systems.<br>• Assist with prioritizing assignments and multitasking in a fast-paced environment.
We are looking for a detail-oriented Contracts Administrator to join our team in Baltimore, Maryland. In this role, you will support the Assistant Vice President of Contracts, in-house counsel, and various departments by managing administrative and legal tasks related to commercial real estate transactions. If you have a passion for legal documentation, real estate, and collaborative teamwork, this opportunity could be an excellent fit for you.<br><br>Responsibilities:<br>• Draft and review contracts, amendments, and supplemental agreements for land transactions, including purchases, leases, and joint ventures.<br>• Prepare and proofread easements, declarations, and other land-related legal documents.<br>• Develop transaction and ownership structure charts to ensure clarity in documentation.<br>• Track contract timelines and deadlines while coordinating due diligence reports and distributing necessary funds.<br>• Order and analyze due diligence materials such as title reports, judgments, and surveys for properties, entities, and individuals.<br>• Provide administrative and legal support under the direction of the Assistant Vice President of Contracts.<br>• Collaborate with in-house counsel and departments including Acquisition, Development, Finance, and Accounting.<br>• Notify relevant departments of critical deadlines and coordinate required actions.<br>• Assist Joint Venture and Regional Partners in achieving transaction goals.
<p>A reputable local organization is seeking a highly organized and detail-oriented <strong>Legal Office Assistant</strong> to support their busy legal team. The ideal candidate possesses strong administrative skills, excels at meeting deadlines, maintains impeccable records, and thrives in a structured, fast-paced environment. If you’re a professional who values accuracy and confidentiality, this could be the role for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and maintain filing systems, both physical and digital, ensuring proper organization and compliance with legal standards.</li><li>Accurately maintain records, logs, and databases for case files, client information, and legal documents.</li><li>Assist with document preparation, including formatting legal files, drafting correspondence, and proofreading materials.</li><li>Schedule meetings, manage deadlines, and oversee attorneys’ and paralegals’ calendars to ensure efficiency.</li><li>Process and handle incoming/outgoing mail, emails, and calls in an efficient and professional manner.</li><li>Organize office supplies and assist with other administrative tasks as required.</li><li>Serve as the first point of contact for clients and visitors, providing excellent customer service while maintaining discretion.</li></ul><p><br></p>
<p>Are you ready to become the driving force behind a thriving office in Gettysburg, PA? This isn’t just another job—it’s your chance to create a lasting impact in a workplace where professional energy meets collaboration and growth. If you’re a master of organization, a proactive multitasker, and someone who thrives on keeping everything running smoothly with a touch of finesse, this role was designed with you in mind.</p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Provide top-notch administrative support that keeps the office organized and running seamlessly.</li><li>Coordinate schedules for meetings and appointments, ensuring the team is always synced up.</li><li>Masterfully handle correspondence, be it emails, phone calls, or snail mail, delivering polished and professional communication every time.</li><li>Create and maintain records, databases, and documentation with speed and accuracy.</li><li>Assist with event planning, meeting preparations, and other exciting projects that bring people together.</li><li>Maintain office supplies and equipment, ensuring everything is stocked and functional.</li></ul><p><br></p>
We are looking for a dedicated Human Resources (HR) Assistant to join a reputable food manufacturer in Baltimore, Maryland. This long-term contract position offers the opportunity to contribute to essential HR functions while working in a collaborative and dynamic environment. The role requires a proactive approach and a commitment to delivering outstanding administrative support and customer service.<br><br>Responsibilities:<br>• Facilitate onboarding processes, ensuring all new employee documentation is completed accurately and promptly.<br>• Manage I-9 compliance and maintain employee records in adherence to company policies and legal standards.<br>• Coordinate HR-related events, including planning and logistical support.<br>• Perform data entry tasks and maintain HR systems for efficient record management.<br>• Provide administrative support to HR operations, including scheduling, correspondence, and general office duties.<br>• Handle Kronos system operations, including timekeeping and payroll data entry.<br>• Utilize SAP and other HRIS platforms to manage employee information and reporting.<br>• Ensure compliance with organizational policies and procedures in all HR activities.<br>• Serve as a point of contact for employee inquiries and provide exceptional customer service.<br>• Collaborate with team members to improve HR processes and enhance efficiency.
<p><strong>Job Summary:</strong></p><p>We are seeking a detail-oriented and highly organized <strong>Business Legal Administrative Assistant</strong> to support attorneys and legal professionals specializing in business law. The ideal candidate will bring exceptional administrative skills and a strong understanding of business law processes and terminology. This role requires the ability to manage a fast-paced workload, maintain strict confidentiality, and deliver high-quality support to ensure the efficient operation of the legal team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Administrative Support</strong>: Provide comprehensive administrative assistance to attorneys, including scheduling appointments, maintaining calendars, and arranging meetings.</li><li><strong>Document Preparation</strong>: Prepare, draft, proofread, and format business law-related legal documents such as contracts, corporate filings, and agreements.</li><li><strong>Client Communication</strong>: Act as the first point of contact for clients, managing inquiries and relaying critical information to attorneys.</li><li><strong>Filing and Organization</strong>: Maintain electronic and physical filing systems, ensuring documents are accurately filed and retrievable.</li><li><strong>Billing and Invoicing</strong>: Assist with client billing, process invoices, and manage other financial administrative tasks.</li><li><strong>Research Support</strong>: Conduct legal and procedural research related to business law (e.g., compliance requirements, corporate governance issues) and summarize findings.</li><li><strong>Court and Agency Filing</strong>: File legal documents with courts or regulatory agencies and monitor deadlines for filings, hearings, and other critical dates.</li><li><strong>Team Collaboration</strong>: Collaborate closely with attorneys, paralegals, and clients to ensure efficient case management and timely completion of tasks.</li><li><strong>Compliance Assistance</strong>: Help clients with compliance-related forms and requirements, including SEC filings and corporate registration documentation.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and professional Legal Assistant to support our legal team with administrative and client-facing responsibilities. The ideal candidate will have prior experience in a law firm setting and demonstrate strong organizational and communication skills.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer and direct incoming calls; take and relay accurate messages.</li><li>Welcome clients and visitors with professionalism and courtesy.</li><li>Coordinate and schedule appointments, depositions, and meetings.</li><li>Prepare, scan, and electronically file legal correspondence and case documents.</li><li>Open, organize, and maintain physical and digital case files.</li><li>Handle incoming and outgoing mail, ensuring timely distribution.</li><li>Monitor and replenish office supplies; assist with general office upkeep.</li><li>Provide additional administrative support as needed.</li></ul>
<p>We are looking for a dedicated Administrative / Customer Service Representative to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers and assisting the sales department with various administrative tasks. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p>Robert Half is seeking a highly-experienced <strong>Executive Assistant</strong> to provide top-tier support for executives in a fast-paced, dynamic environment in the Harrisburg area. The ideal candidate will possess exceptional organizational skills, a track record of managing multiple projects, and the ability to adapt and excel in a cross-functional support role.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for executives, managing schedules, correspondence, and communications.</li><li>Handle complex calendar management, including coordination for meetings, appointments, and travel arrangements across multiple time zones.</li><li>Foster workflow and process improvements by utilizing and supporting automation and AI initiatives.</li><li>Track deadlines and oversee the progress of several simultaneous projects, ensuring priorities are met and deliverables are on time.</li><li>Prepare and edit presentations, reports, and other materials for executive use, often with tight turnarounds.</li><li>Manage confidential and sensitive information with discretion and tact.</li><li>Assist with event planning and coordination, including logistics and vendor communications for high-profile gatherings.</li></ul><p><br></p>
We are looking for a meticulous and organized Legal Assistant to join our team in Baltimore, Maryland. This role offers an exciting opportunity to support attorneys in a dynamic legal environment, focusing on personal injury, medical malpractice, sexual abuse, and mass tort cases. If you have a strong background in civil litigation and thrive in a fast-paced setting, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare and file legal documents, including pleadings, motions, and other court filings, ensuring accuracy and compliance with deadlines.<br>• Manage the attorney's calendar by scheduling court dates, client meetings, and other appointments.<br>• Conduct electronic filing (e-filing) of legal documents in state and federal courts.<br>• Organize and maintain case files, ensuring all documents are easily accessible and up to date.<br>• Assist in drafting correspondence and legal documents for attorney review.<br>• Communicate with clients, courts, and opposing counsel to coordinate case-related matters.<br>• Perform research on case law and other legal precedents as needed.<br>• Track deadlines and ensure timely submission of all required filings.<br>• Provide administrative support such as answering phones, managing mail, and handling office correspondence as needed.
<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>A Call Center Representative is responsible for managing inbound and outbound customer interactions to address inquiries, resolve issues, and provide information about products and services. They play a key role in ensuring customer satisfaction and maintaining the company's reputation for excellent customer service. This role typically requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Handle incoming calls, emails, or chats from customers, addressing their questions, concerns, and needs promptly and professionally.</li><li><strong>Issue Resolution:</strong> Identify customer issues and resolve them efficiently, escalating complex problems to higher-level support when necessary. </li><li><strong>Product Knowledge:</strong> Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information and make recommendations to customers. </li><li><strong>Data Entry:</strong> Accurately document customer interactions, feedback, and inquiries in the company’s Customer Management System (e.g., Salesforce). </li><li><strong>Sales Support:</strong> When applicable, identify opportunities to upsell or cross-sell products and services to meet specific customer needs.</li><li><strong>Performance Metrics:</strong> Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and call volume targets. </li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
<p>A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization’s products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Engagement:</strong> Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.</li><li><strong>Problem-Solving:</strong> Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.</li><li><strong>Expertise in Products:</strong> Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.</li><li><strong>Recordkeeping:</strong> Input customer details, inquiries, and feedback into the company’s Customer Relationship Management (CRM) system, such as Salesforce.</li><li><strong>Sales Assistance:</strong> Identify opportunities for upselling or cross-selling to address customer needs when applicable.</li><li><strong>Performance Standards:</strong> Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.</li></ul><p><br></p>
