<p>We’re seeking a professional and welcoming Receptionist to be the first point of contact for our office. In this role, you’ll greet visitors, manage incoming calls, and provide administrative support to ensure smooth daily operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and direct visitors with a friendly and professional demeanor</li><li>Answer and route incoming calls</li><li>Manage mail, packages, and deliveries</li><li>Provide administrative support including filing, scanning, and data entry</li><li>Assist with scheduling and maintaining conference rooms</li><li>Support staff with various office tasks as needed</li></ul><p><strong>Schedule:</strong></p><ul><li>Monday–Friday, full-time business hours</li></ul><p>If you enjoy being the face of an office and thrive in a professional, team-oriented environment, we’d love to hear from you!</p>
We are looking for a detail-oriented Office Assistant to join our team in Baltimore, Maryland. This long-term contract position is ideal for someone who thrives in a fast-paced environment and enjoys managing various administrative tasks to support organizational operations. The role is within the non-profit industry, offering an opportunity to contribute to meaningful work.<br><br>Responsibilities:<br>• Greet visitors and handle receptionist duties, ensuring a welcoming environment.<br>• Organize and scan documents to maintain accurate and efficient records.<br>• Manage inbound calls, directing them to the appropriate departments or staff.<br>• Perform general clerical tasks, including filing, data entry, and correspondence.<br>• Utilize Microsoft Outlook for scheduling meetings and managing calendars.<br>• Coordinate meetings, including booking rooms and preparing necessary materials.<br>• Order and maintain office supplies to ensure operational efficiency.<br>• Set up and clean conference rooms before and after meetings.<br>• Conduct asset inventory to track organizational resources effectively.
<p>A CPA firm in Timonium, MD is seeking an Administrative Assistant to join their team! The primary job duties in this role include supporting the Office Manager with: </p><p>- Filing tax extensions</p><p>- Data entry </p><p>- E-filing</p><p>- Formatting and typing financial statements</p><p>- Backup to reception </p><p><br></p><p>The ideal candidate will be highly skilled in Excel, comfortable with technology, and eager to learn.</p>
<p>A well-known credit union service organization is seeking an Administrative Assistant to join their team! This person will be handling general administrative and office tasks while managing customers' accounts. Additional duties include phone and email correspondence, providing support for Intra-departmental operations as assigned by management, receiving and responding to employee inquiries in person or via email, reviewing documents for action and logging in our systems for visibility and awareness. This person MUST have exceptional customer service skills and attention to detail!</p>
<p>We are seeking a highly organized and detail-oriented Administrative Assistant to join a manufacturing office. The ideal candidate will provide vital support to the management team and ensure the seamless day-to-day operations of the office. This role requires excellent multitasking skills, a proactive mindset, and the ability to thrive in a fast-paced, industrial environment.</p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Manage incoming phone calls with professionalism and deliver accurate information to callers.</li><li>Conduct data entry tasks meticulously, ensuring records are up-to-date and precise.</li><li>Welcome visitors and oversee receptionist duties, fostering a friendly and inviting atmosphere.</li><li>Coordinate daily administrative activities to ensure seamless office operations.</li><li>Aid in organizing meetings and managing team calendars effectively.</li><li>Handle correspondence, such as emails and letters, promptly and efficiently.</li><li>Work collaboratively with internal teams to optimize workflows and enhance productivity.</li><li>Maintain orderly and accessible filing systems for proper documentation.</li><li>Deliver top-notch customer service by addressing inquiries and resolving issues proactively.</li><li>Candidates with prior experience in a manufacturing environment are preferred</li></ul><p><br></p>
<p>A healthcare organization in the Harrisburg area is seeking a dedicated and organized <strong>Medical Office Assistant</strong> to provide administrative and operational support in a medical office setting. The ideal candidate will be detail-oriented, professional, and able to handle a combination of administrative tasks and patient interaction in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Greet patients and visitors with a professional and courteous demeanor.</li><li>Assist patients with scheduling appointments, check-in, and check-out procedures.</li><li>Answer and route phone calls; provide basic information to inquiries and field messages promptly.</li><li>Maintain and update patient medical records and office files accurately.</li><li>Handle data entry, prepare correspondence, and assist in maintaining electronic health records (EHR).</li><li>Process insurance verifications, co-pays, and billing inquiries.</li><li>Monitor and manage the office inventory, including ordering medical supplies as needed.</li><li>Ensure the office remains clean, organized, and welcoming for both staff and patients.</li><li>Collaborate with medical staff and other office personnel to ensure a seamless patient experience.</li></ul><p><br></p>
<p>The Senior Administrative Assistant will provide high-level administrative support. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will be proactive, efficient, and familiar with supporting technical staff in an engineering or technical firm.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and clerical support to engineering leadership and project teams.</li><li>Coordinate and manage calendars, meetings, and travel arrangements for senior engineers and department heads.</li><li>Prepare and format technical documents, reports, proposals, and presentations in collaboration with engineering staff.</li><li>Maintain and organize electronic and physical files, project documents, and engineering drawings (using document control systems where applicable).</li><li>Track project deadlines, deliverables, and submission dates; send reminders and follow-ups as needed.</li><li>Serve as a liaison between departments, clients, vendors, and contractors to support ongoing projects.</li><li>Assist in onboarding new engineering staff and coordinating IT and facilities requests.</li><li>Compile data and prepare reports for internal meetings and client presentations.</li><li>Ensure compliance with company policies, procedures, and standards related to documentation and administration.</li><li>Assist with coordination of team events, training sessions, and off-site meetings.</li><li>Order and maintain office supplies and equipment for the engineering department.</li></ul><p><br></p>
<p>Are you looking for an exceptional career opportunity in a boutique, challenging, and rewarding environment? A prestigious Ultra-High-Net-Worth (UHNW) <strong>family office</strong> is seeking an <strong>Assistant Controller</strong> to join their growing team. This role offers a unique opportunity to work closely with private equity and investment fund financials, elevate your skill set, and enjoy competitive compensation with substantial bonus potential. Email Jim Meade at Robert Half right away for immediate consideration!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in the preparation and management of financial statements for investments within private equity, hedge funds, and other investment vehicles.</li><li>Oversee general ledger activity, monthly closings, and account reconciliations.</li><li>Collaborate with external auditors and tax advisors to ensure compliance with all regulatory requirements and reporting deadlines.</li><li>Provide detailed financial analysis and ad hoc project support to help guide investment and portfolio management decisions.</li><li>Maintain and enhance internal controls to safeguard family office assets and investments.</li><li>Assist with the preparation of tax schedules and coordination of tax filings.</li><li>Research and apply the appropriate accounting principles and standards for investment fund reporting.</li></ul><p><strong>The Ideal Candidate:</strong></p><ul><li><strong>Education:</strong> Bachelor’s degree in Accounting, Finance, or a related field. CPA license is highly preferred.</li><li><strong>Preferred:</strong> 4+ years in public accounting with a tax focus on private equity clients or investment funds.</li><li><strong>Alternatively:</strong> Strong private equity or investment fund accounting experience (fund accounting, financial reporting, and tax compliance).</li><li><strong>Technical Knowledge:</strong> Expertise in investment-related accounting practices and knowledge of tax laws as they relate to private equity or investment fund structures.</li><li><strong>Systems Proficiency:</strong> Proficiency in Microsoft Excel and experience with accounting/reporting systems related to investment management.</li><li><strong>Soft Skills:</strong> Strong analytical ability, excellent organizational skills, and meticulous attention to detail. The candidate must also demonstrate discretion and confidentiality when working within a UHNW family office environment.</li></ul><p><strong>Why Join This Family Office?</strong></p><ul><li><strong>Compensation:</strong> Competitive base salary (up to $120k) plus a <strong>substantial annual performance bonus.</strong></li><li><strong>Growth:</strong> An opportunity to grow your financial acumen in a high-performing family office with exposure to a broad range of investment structures.</li><li><strong>Culture:</strong> Boutique and close-knit environment that values excellence, partnership, and innovation.</li><li><strong>Stability:</strong> Work for a well-established and successful UHNW family with a long-term investment strategy.</li></ul>
<p>We're seeking a flexible and detail-oriented <strong>HR assistant</strong> to support a growing team in Mechanicsburg, PA. This part-time role is ideal for someone who is adaptable with scheduling and eager to contribute to key areas such as onboarding and recruiting.</p><p><br></p><p>Key Duties:</p><ul><li>Assist in onboarding processes, including preparing new hire documentation, scheduling orientations, and ensuring compliance with company policies.</li><li>Coordinate recruitment activities, such as posting job openings, screening resumes, scheduling interviews, and communicating with candidates.</li><li>Maintain accurate records of employee information, onboarding documentation, and recruitment files.</li><li>Support the HR team with various administrative tasks, including filing, data entry, and tracking employee engagement initiatives.</li><li>Respond to basic inquiries from employees related to company policies, benefits, and procedures, ensuring excellent service and confidentiality.</li><li>Assist in maintaining updated job descriptions and ensuring recruitment materials comply with company branding guidelines.</li><li>Conduct pre-employment checks, such as background screening and references, adhering to company protocols.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Halethorpe, Maryland. This is a long-term contract position with the opportunity to contribute significantly to daily operational tasks and customer support. The role requires strong organizational skills, multitasking abilities, and excellent communication to ensure seamless scheduling and administrative processes.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate preventive maintenance schedules, dispatch tasks, and order necessary parts.</p><p>• Assist in updating schedules by adding new tasks and managing work orders.</p><p>• Monitor and confirm the availability of inventory</p><p>• Handle incoming calls and provide support</p><p>• Respond to customer requests</p><p>• Support time tracking and follow-ups with technicians to ensure accuracy.</p><p>• Maintain detailed records and ensure all administrative tasks are completed efficiently.</p><p>• Collaborate with team members to streamline processes and improve workflow.</p>
<p>We are offering a contract opportunity for an Executive Assistant. In this role, you will be providing comprehensive administrative support in a fast-paced environment, primarily for the CFO. Your tasks will span across different areas such as scheduling, document management, research, and presentation preparation.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Assisting the CFO with a variety of administrative duties using Microsoft Office products including Word, Excel, Planner, Teams, PowerPoint, and Outlook</p><p>• Scheduling internal or external meetings and maintaining the CFO's calendar meticulously</p><p>• Documenting policy changes and maintaining up-to-date files</p><p>• Distributing mail and scheduling and coordinating department and group meetings</p><p>• Organizing food and beverage service for meetings/events as necessary</p><p>• Providing support in research and referencing source documents in writing to brief manager on the guidance for presentation to internal, external partners</p><p>• Attending meetings with the supervisor to take notes on significant parts of discussion, issues, and relevant planned future events</p><p>• Utilizing skills in ADP - Financial Services, Cisco Webex Meetings, Concur, CRM, Kronos Timekeeping System, About Time, Calendar Management, Communication, Conference Calls, Correspondence to perform tasks efficiently</p><p>• Performing any other duties as assigned.</p>
<p>We are seeking an experienced <strong>Office Assistant</strong> to join a fast-paced and dynamic team environment. The ideal candidate will demonstrate a proactive attitude and a willingness to "roll up their sleeves" and dive into tasks, contributing to a collaborative and supportive workplace. If you thrive in a high-energy office with frequent teamwork and problem-solving, this role might be perfect for you!</p><p><br></p><p><u>Key Responsibilities:</u></p><ul><li>Handle daily administrative tasks such as answering phones, scheduling meetings, and maintaining office supplies. Ensure smooth operations across departments.</li><li>Act as a critical support team member, collaborating with colleagues and offering assistance whenever needed to maintain overall office efficiency.</li><li>Help streamline workflows and meet deadlines with accuracy and consistency, even in a fast-paced environment.</li><li>Perform data entry, update spreadsheets, and ensure proper filing and documentation techniques.</li><li>Identify gaps in processes or workflows and propose solutions to improve efficiency and effectiveness.</li><li> Professionally interact with staff, clients, and vendors to provide updates, resolve issues, and ensure tasks are completed on schedule.</li><li>Effectively manage competing priorities while maintaining high-quality standards.</li></ul><p><br></p>
<p>We are supporting one of the Northeast’s premier insurance defense law firms, committed to delivering exceptional client service and strong legal results. Their Baltimore, Maryland office is seeking a motivated and detail-oriented <strong>Legal Assistant</strong> to join this litigation team. This is an excellent opportunity for someone with prior law firm experience who thrives in a fast-paced environment and enjoys being an integral part of case preparation and trial support. We offer a competitive salary, comprehensive benefits, and an employer-matched 401k program.</p><p><br></p><p><strong>Responsibilities:</strong></p><p> As a Legal Assistant, you will play a key role in supporting our attorneys and ensuring cases move smoothly through every stage of litigation. Responsibilities include:</p><ul><li>Drafting, formatting, and editing a wide range of legal documents.</li><li>Assisting with case preparation from inception to trial or settlement.</li><li>Drafting and e-filing pleadings, motions, and other filings with Maryland courts (via MDEC).</li><li>Preparing Discovery Requests, Responses, and correspondence for attorney review.</li><li>Managing and maintaining attorney calendars, deadlines, and scheduling.</li><li>Coordinating depositions, IMEs, and related documentation.</li><li>Organizing and maintaining both electronic and hard-copy case files.</li><li>Preparing Tables of Contents and Authorities for briefs.</li><li>Tracking vendor invoices and processing payments.</li></ul>
We are looking for a detail-oriented Contracts Administrator to join our team in Baltimore, Maryland. In this role, you will support the Assistant Vice President of Contracts, in-house counsel, and various departments by managing administrative and legal tasks related to commercial real estate transactions. If you have a passion for legal documentation, real estate, and collaborative teamwork, this opportunity could be an excellent fit for you.<br><br>Responsibilities:<br>• Draft and review contracts, amendments, and supplemental agreements for land transactions, including purchases, leases, and joint ventures.<br>• Prepare and proofread easements, declarations, and other land-related legal documents.<br>• Develop transaction and ownership structure charts to ensure clarity in documentation.<br>• Track contract timelines and deadlines while coordinating due diligence reports and distributing necessary funds.<br>• Order and analyze due diligence materials such as title reports, judgments, and surveys for properties, entities, and individuals.<br>• Provide administrative and legal support under the direction of the Assistant Vice President of Contracts.<br>• Collaborate with in-house counsel and departments including Acquisition, Development, Finance, and Accounting.<br>• Notify relevant departments of critical deadlines and coordinate required actions.<br>• Assist Joint Venture and Regional Partners in achieving transaction goals.
<p>We are seeking an organized and detail-oriented Accounting Assistant detail oriented to join our client's team on a long-term contract basis in Lancaster, PA. This role is ideal for someone who values stability and is looking to contribute their expertise in a small office setting with excellent income-earning potential. </p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Process Accounts Payable, Accounts Receivable, and Billing tasks daily with accuracy. </li><li>Provide high-quality service in a friendly and courteous manner to all customer interactions. </li><li>Answer incoming calls with a pleasant and detail oriented phone demeanor. </li><li>Assist customers with inquiries related to product availability, pricing, billing, and delivery. </li><li>Coordinate with the warehouse manager and purchasing agent to ensure precise reporting, order processing, and billing. </li><li>Prepare and provide Bills of Lading and UPS billing labels to the warehouse. </li><li>Maintain and organize customer files efficiently. </li><li>Compile weekly sales reports for the President, Controller, and Sales Manager. </li><li>Manage and distribute price changes within customer accounts and databases as directed. </li><li>Create and update Word documents and Excel spreadsheets for sales comparisons, mileage tracking, customer communications, and mass mailings. </li><li>Retrieve and distribute mail on a daily basis. </li><li>Support the President and Controller with administrative tasks as needed.</li></ul>
<p>Are you a motivated and detail-oriented individual with a passion for supporting sales operations and client relationships? A growing and dynamic company is seeking a skilled <strong>Sales Assistant</strong> to join their team in a <strong>Temporary-to-Hire</strong> capacity. This role is a fantastic opportunity to build your career with a supportive organization that values collaboration and success.</p><p><br></p><p><strong>About the Role</strong></p><p>As a <strong>Sales Assistant</strong>, you will provide critical administrative and operational support to the sales team. This role requires strong time-management skills, excellent communication abilities, and a “can-do” attitude. You’ll play a vital part in ensuring the sales process runs smoothly, from managing client interactions to assisting with order processing and tracking.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide administrative support to the sales team, including preparing reports, updating databases, and maintaining sales records.</li><li>Serve as the initial point of contact for clients and provide timely responses to inquiries.</li><li>Coordinate with other departments (e.g., marketing, operations) to ensure the smooth execution of sales processes.</li><li>Assist in processing orders, tracking shipments, and ensuring timely delivery to clients.</li><li>Monitor inventory levels and provide updates to the sales team as needed.</li><li>Prepare sales presentations, proposals, and contracts in collaboration with account managers.</li><li>Perform other related tasks, as assigned, to help streamline sales operations.</li></ul><p><strong>Why Join Us:</strong></p><ul><li><strong>Growth Opportunity</strong>: Begin as a temporary team member with the potential to transition to a permanent role.</li><li><strong>Dynamic Environment</strong>: Work in a collaborative and supportive space that fosters innovation and teamwork.</li><li><strong>Skill Development</strong>: Strengthen your skills in sales support, client relations, and administrative operations.</li><li><strong>Well-Known Organization</strong>: Be part of a respected company with a proven track record of success in the industry.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and professional Legal Assistant to support our legal team with administrative and client-facing responsibilities. The ideal candidate will have prior experience in a law firm setting and demonstrate strong organizational and communication skills.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer and direct incoming calls; take and relay accurate messages.</li><li>Welcome clients and visitors with professionalism and courtesy.</li><li>Coordinate and schedule appointments, depositions, and meetings.</li><li>Prepare, scan, and electronically file legal correspondence and case documents.</li><li>Open, organize, and maintain physical and digital case files.</li><li>Handle incoming and outgoing mail, ensuring timely distribution.</li><li>Monitor and replenish office supplies; assist with general office upkeep.</li><li>Provide additional administrative support as needed.</li></ul>
<p>Robert Half is partnering with a local nonprofit to identify a detail-oriented and resourceful <strong>Executive Assistant</strong> to support their leadership team. If you thrive in a fast-paced environment, love juggling multiple priorities, and are passionate about making an impact in the community, this flexible role may be the perfect fit for you!</p><p><br></p><p><strong>About the Role:</strong></p><p>As an Executive Assistant, you’ll take on a dynamic position that balances administrative duties with strategic coordination, helping the nonprofit leader manage day-to-day operations and achieve organizational goals. This position offers flexibility, with core business hours during weekdays and occasional tasks in the evenings and weekends. You’ll play a critical role in keeping the organization running smoothly—particularly when unexpected challenges arise.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Calendar and Schedule Management:</strong> Maintain and organize the executive’s Google Calendar, ensuring priorities are met and schedule conflicts are reduced.</li><li><strong>Project Coordination:</strong> Utilize Monday.com to track deadlines and initiatives across the organization; experience with Salesforce is a plus.</li><li><strong>Emergency Problem-Solving:</strong> Act as a trusted partner in addressing urgent situations and finding creative solutions to unforeseen challenges.</li><li><strong>Hybrid Support:</strong> While this position allows you to work both in-office and remotely, candidates must be local to the area for onsite needs.</li><li><strong>Process Implementation Assistance:</strong> Help the executive streamline workflows, improve organizational efficiency, and drive implementation of project details.</li></ul>
<p>Are you an organized multitasker who thrives in a fast-paced legal environment? Our team is looking for a <strong>Legal Assistant</strong> to support attorneys across multiple practice areas. This role is perfect for someone who enjoys keeping things running smoothly, communicating effectively, and is eager to take on more responsibility as they grow.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Keep attorneys on track by managing calendars, scheduling, and key deadlines.</li><li>Stay on top of organization—maintaining case files, records, and correspondence.</li><li>Respond quickly and professionally to emails, clients, and internal requests.</li><li>Support attorneys with daily administrative needs across different practice areas.</li><li>As you demonstrate your skills, expand into drafting, discovery preparation, and other casework.</li></ul>
We are looking for a Legal Assistant with strong attention to detail to join our team in Pikesville, Maryland. This role is ideal for someone who is well-versed in legal processes and has experience supporting attorneys in civil litigation and medical malpractice cases. The successful candidate will play a vital role in ensuring the smooth operation of case management and administrative tasks.<br><br>Responsibilities:<br>• Prepare, edit, and finalize legal documents, including complaints, for filing and service.<br>• Manage electronic filing processes for court submissions and ensure compliance with deadlines.<br>• Coordinate and maintain attorneys’ schedules, including hearings, meetings, and filing deadlines.<br>• Handle case management tasks using software tools, such as Filevine, to organize and track case progress.<br>• Arrange for the service of legal documents and ensure proper documentation of processes.<br>• Maintain a paperless office environment by organizing and managing electronic files.<br>• Communicate effectively with attorneys, clients, and court personnel to facilitate case proceedings.<br>• Utilize tools such as Microsoft Outlook, Excel, PowerPoint, and Word to support administrative functions.<br>• Assist with tasks related to medical malpractice and personal injury litigation.<br>• Ensure all court filings are accurate and submitted in a timely manner.
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
