We are looking for an experienced Payroll Manager to join our team in Cleveland, Ohio. This contract position offers a hybrid work arrangement, requiring four days onsite and one day remote per week. The role involves overseeing payroll operations in a dynamic, detail-oriented services environment, ensuring accuracy, compliance, and efficiency in all payroll-related activities.<br><br>Responsibilities:<br>• Oversee the complete payroll process for all employees, ensuring timely and accurate execution.<br>• Act as the primary administrator for ADP Workforce Now, managing payroll processing, reporting, and system updates.<br>• Ensure compliance with multi-state payroll requirements, as well as federal, state, and local regulations.<br>• Manage payroll tax filings, reconciliations, and coordinate with external vendors.<br>• Handle year-end payroll tasks, including W-2 generation and audit preparation.<br>• Collaborate with HR and Finance teams to address employee changes, benefits deductions, garnishments, bonuses, and special payroll runs.<br>• Prepare and reconcile payroll-related general ledger entries and financial reports.<br>• Respond to employee payroll inquiries with discretion and confidentiality.<br>• Develop and implement payroll policies, procedures, and internal controls.<br>• Support internal and external audits by providing necessary documentation and insights.
Our company is seeking an organized and detail-oriented Operations Coordinator for a contract-to-permanent opportunity. The ideal candidate will oversee key operational functions including production scheduling, purchasing, inventory management, customer service operations, and freight/logistics coordination. Key Responsibilities: Production Scheduling: Develop and maintain production schedules to ensure timely order fulfillment and production efficiency. Purchasing: Procure materials, supplies, and services required for operations; manage vendor relationships and negotiate pricing. Inventory Management: Track inventory levels, conduct cycle counts, reconcile discrepancies, and implement inventory control best practices. Customer Service Oversight: Supervise a team or support staff in handling client inquiries, orders, and complaints, ensuring a high standard of customer satisfaction. Freight and Logistics: Coordinate outbound and inbound shipments, liaise with carriers, arrange transportation, and resolve shipping issues. Qualifications: Previous experience in production scheduling, purchasing, inventory management, customer service, or logistics is strongly preferred. Ability to multi-task and maintain a high level of accuracy and organization in a fast-paced environment. Strong communication, negotiation, and interpersonal skills. Proficiency in ERP or inventory management systems is a plus. Position Details: Status: contract with potential for permanent permanent Schedule: permanent, on-site If you are ready to contribute to an efficient, customer-focused operations team, apply today for this contract-to-permanent position!
We are looking for a skilled Digital Marketing Specialist to take on the role of a HubSpot administrator within our team. This long-term contract position is ideal for someone with expertise in managing workflows, creating custom objects, and optimizing processes using the HubSpot platform. The successful candidate will play a vital role in ensuring the platform's functionality aligns with organizational goals.<br><br>Responsibilities:<br>• Act as the primary administrator for the HubSpot platform, overseeing integrations and system configurations.<br>• Develop and maintain custom objects, workflows, and automated processes to enhance operational efficiency.<br>• Assess current workflows and processes, recommending improvements for scalability and compliance.<br>• Provide expert advice on HubSpot best practices and governance standards.<br>• Collaborate with internal teams to understand priorities and deliver solutions accordingly.<br>• Participate in regular check-ins with stakeholders to report progress and align on objectives.<br>• Independently complete assigned tasks based on weekly alignment meetings.<br>• Offer training and guidance to internal teams to maximize HubSpot utilization.<br>• Continuously monitor the platform to ensure smooth operation and address any technical issues.
We are looking for an Eligibility/Intake Specialist to join our team on a contract basis in Cleveland, Ohio. This position plays a key role in ensuring families and applicants are supported as they navigate the eligibility process for the Summer Youth Employment Program. The ideal candidate will excel in customer service, pay close attention to detail, and thrive in a dynamic, community-focused environment.<br><br>Responsibilities:<br>• Conduct intake appointments with applicants and families to assist them in completing required paperwork and gathering necessary documentation.<br>• Travel to various community locations to set up and manage intake events, ensuring smooth operations.<br>• Communicate eligibility status and program information clearly and professionally to applicants and their families.<br>• Maintain accurate and up-to-date participant files, including making corrections or updates after additional reviews.<br>• Guide applicants through the enrollment process, including work permits, health exams, and employment forms.<br>• Input participant data into database systems with precision and ensure all entries meet reporting requirements.<br>• Generate timely reports for program management and partners as requested.<br>• Collaborate with the team to adapt to changing program needs and support additional tasks as assigned.
<p>We are seeking a detail-oriented and skilled <strong>Accounts Payable Specialist</strong> to join our team in <strong>Richfield, Ohio</strong>. This <strong>Contract-to-Permanent position</strong> provides an excellent opportunity for professionals in financial operations to showcase their expertise in accounts payable processes and administrative tasks while actively supporting the broader business functions.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Accounts Payable Management:</strong></li><li>Process full-cycle accounts payable, including three-way matching and overseeing monthly check runs for 300–350 checks.</li><li><strong>Accounts Receivable Duties:</strong></li><li>Perform basic accounts receivable functions, ensuring accurate transaction recording and timely documentation.</li><li><strong>Excel Utilization:</strong></li><li>Leverage intermediate proficiency with Excel to create formulas and manage financial data effectively.</li><li><strong>Administrative Support:</strong></li><li>Assist business operations by managing office supply orders and mail pick-up duties. Mileage reimbursement is available for post-office visits.</li><li><strong>Advanced Financial Tasks:</strong></li><li>Process sales tax returns, prepare 1099 forms, journal entries, and other high-level accounting duties.</li><li><strong>Compliance and Financial Reporting:</strong></li><li>Collaborate with teams to ensure accuracy, compliance, and organization in financial records.</li><li><strong>Great Plains Expertise:</strong></li><li>Utilize knowledge of Great Plains accounting software to improve financial processes and systems.</li></ul>
We are looking for an experienced Database Administrator to join our team in Richfield, Ohio. This position requires an experienced, detail-oriented individual with a strong background in managing PostgreSQL databases and related technologies. As this is a Contract to permanent role, it offers an excellent opportunity for long-term career growth and development.<br><br>Responsibilities:<br>• Install, configure, and maintain PostgreSQL databases to ensure optimal performance and reliability.<br>• Implement and manage streaming replication, logical replication, and failover mechanisms for high availability.<br>• Design and execute comprehensive backup strategies using tools like pg_dump, pg_basebackup, and pgBackRest, including point-in-time recovery.<br>• Configure role-based access control to enhance database security and user management.<br>• Partition and oversee large datasets to improve scalability and efficiency.<br>• Utilize extensions to expand database functionality.<br>• Develop automation scripts using Bash, Python, or Perl to streamline database maintenance and monitoring.<br>• Analyze PostgreSQL logs to detect errors, resolve slow queries, and address deadlocks effectively.<br>• Diagnose and troubleshoot issues related to memory bottlenecks and disk I/O to optimize system performance.<br>• Manage Linux environments for system administration and troubleshooting tasks.
We are looking for a Shipping/Warehouse Manager to oversee logistics and distribution operations for our company in Independence, Ohio. This is a long-term contract position, requiring strong organizational skills and the ability to ensure the seamless coordination of shipping functions. The ideal candidate will play a key role in managing warehouse processes, interacting with drivers, and maintaining accurate records.<br><br>Responsibilities:<br>• Supervise daily shipping and warehouse operations to ensure efficiency and accuracy.<br>• Coordinate with truck drivers to manage loading, unloading, and delivery schedules.<br>• Prepare and verify bills of lading and other shipping-related documentation.<br>• Input and manage data in logistics systems to maintain accurate inventory and shipment records.<br>• Ensure compliance with customs regulations and shipping standards.<br>• Monitor the movement of goods and resolve any logistical challenges that arise.<br>• Collaborate with internal teams to optimize warehouse processes and workflow.<br>• Maintain a business casual dress code while adhering to workplace standards.<br>• Provide guidance and support to the team to promote effective operations.<br>• Conduct regular audits to ensure the accuracy of warehouse and shipping activities.
We are looking for a skilled ADP Data Extraction Consultant to join our team in Cleveland, Ohio. In this long-term contract position, you will play a vital role in supporting HR and payroll data operations by extracting, transforming, and integrating data into Workday systems. This opportunity is ideal for candidates with expertise in scripting and database management who thrive in collaborative environments.<br><br>Responsibilities:<br>• Extract and transform HR and payroll data from ADP systems for integration into Workday.<br>• Create and maintain scripts using Python or PowerShell to streamline manual workflows and repetitive tasks.<br>• Collaborate with HR and IT teams to address reporting needs and ensure seamless data integration.<br>• Monitor and troubleshoot data-related issues to maintain system optimization and accuracy.<br>• Ensure compliance and data integrity across all processes and workflows.<br>• Develop and implement solutions to improve automation and efficiency within the data management framework.<br>• Support ongoing improvements and enhancements to Workday and ADP systems.<br>• Maintain documentation for processes and scripts to facilitate knowledge sharing and operational consistency.<br>• Conduct regular reviews of data structures within ADP and Workday to ensure accuracy and alignment.<br>• Provide technical guidance to stakeholders on data extraction and integration best practices.
<p>Senior Accountant (Contract) – Akron, Ohio (Hybrid)</p><p>We are seeking an accomplished Senior Accountant to join our team in Akron, Ohio, on a long-term contract basis. This opportunity offers a hybrid work arrangement following the completion of initial onsite training. The ideal candidate brings extensive accounting expertise, demonstrates adaptability in dynamic environments, and is eager to play a crucial role in supporting essential financial operations.</p><p>Key Responsibilities:</p><ul><li>Lead and support monthly close processes, ensuring accuracy and adherence to established reporting deadlines.</li><li>Prepare comprehensive balance sheet reconciliations to maintain accuracy and compliance with company and regulatory standards.</li><li>Manage accruals and prepaids, including creating and reviewing related journal entries as part of routine accounting procedures.</li><li>Provide audit support through the preparation of detailed documentation and leveraging prior audit experience.</li><li>Oversee fixed asset management, including execution of depreciation runs and maintenance of accurate fixed asset records.</li><li>Collaborate with cross-functional teams to facilitate vendor transitions and ensure alignment with parent company accounting practices.</li><li>Generate ad hoc financial reports and conduct analyses to inform business decisions and support strategic initiatives.</li></ul><p>This contract position is an excellent fit for accounting professionals who thrive in collaborative settings and seek to broaden their impact within an evolving organization.</p><p>To be considered or to learn more, please apply today.</p>
We are looking for an experienced Accountant to join our team in Avon, Ohio. This long-term contract position offers an excellent opportunity to showcase your financial expertise while contributing to the successful management of accounting operations. The role requires someone with strong attention to detail who can handle various accounting tasks in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Perform year-end reconciliations and ensure accurate financial reporting.<br>• Manage accounts payable and accounts receivable processes efficiently.<br>• Maintain and update the general ledger to ensure accuracy and compliance.<br>• Prepare detailed financial reports and analyses to support organizational decision-making.<br>• Oversee payroll processing to ensure timely and accurate payments.<br>• Utilize Foundations software to manage accounting operations and streamline processes.<br>• Collaborate with internal teams to ensure adherence to construction industry regulations.<br>• Address discrepancies and resolve accounting issues promptly.<br>• Implement best practices for financial management and reporting.<br>• Assist with audits and other compliance-related activities.
We are looking for an experienced HRIS Administrator to join our team in Cleveland, Ohio. This long-term contract position requires a proactive individual with strong expertise in HRIS systems and a solid understanding of human resources processes. You will play a key role in maintaining system functionality, troubleshooting issues, and ensuring data accuracy across various HR platforms.<br><br>Responsibilities:<br>• Diagnose and resolve system issues related to HR, payroll, benefits, student employment, and graduate studies, escalating complex problems as required.<br>• Conduct thorough testing of PeopleSoft updates, such as tax adjustments and system fixes, to maintain optimal performance.<br>• Manage organizational hierarchy and oversee first-line security approvals to ensure smooth payroll and benefits operations.<br>• Process public records requests and generate internal ad hoc reports to meet organizational needs.<br>• Verify, clean, and update data within Workday, ensuring accuracy and alignment with internal documentation.<br>• Collaborate with stakeholders to address operational challenges and unknowns related to Workday functionality.<br>• Provide detailed documentation and guidance to streamline HRIS processes and enhance system usability.<br>• Support compliance efforts by maintaining accurate records and adhering to regulatory requirements.
<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
<p>We are seeking a dedicated Dispatcher to join our team in Green, Ohio. In this contract-to-permanent position, you will play a critical role in coordinating service requests, ensuring efficient communication with customers, and supporting our field technicians. The ideal candidate excels in a fast-paced environment, demonstrates exceptional organizational skills, and adapts quickly to changing priorities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for customers, responding to service requests and clarifying requirements.</li><li>Utilize routing systems to optimize scheduling, particularly during peak demand periods.</li><li>Assist field technicians by managing incoming calls and facilitating prompt resolutions.</li><li>Collaborate with service managers and team members via platforms such as Microsoft Teams and Outlook.</li><li>Accurately log and update information in ticketing systems, including Solomon and Astea.</li><li>Adapt to new software and technology to enhance operational workflows.</li><li>Effectively prioritize multiple tasks to address urgent customer needs and balance competing priorities.</li><li>Maintain a professional demeanor under pressure and foster positive interactions with diverse individuals.</li></ul>
<p>We are seeking an experienced Accounts Payable Clerk to join our team in Canton, Ohio. This is a fully onsite, contract-to-permanent opportunity for a detail-oriented professional eager to thrive in a fast-paced environment. The ideal candidate will demonstrate strong organizational abilities and a commitment to accuracy in all financial processes.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process a high volume of accounts payable invoices with accuracy, ensuring compliance with established policies and procedures.</li><li>Maintain positive relationships with vendors by handling inquiries and resolving discrepancies in a timely manner.</li><li>Complete weekly check runs and verify payment accuracy, ensuring timely disbursement.</li><li>Match invoices to purchase orders and receipts, utilizing a two-step matching process to validate transactions.</li><li>Work across multiple accounting systems, such as Tay BM and QAD, to support both manual and automated AP workflows.</li><li>Organize, analyze, and report data using Excel; demonstrate intermediate to advanced Excel skills.</li><li>Code and process invoices in accordance with company policies to ensure proper recordkeeping and compliance.</li><li>Collaborate with team members to identify opportunities for process improvements and increased efficiency.</li><li>Provide responsive customer service to both external vendors and internal stakeholders.</li><li>Maintain documentation and records in an organized and readily accessible manner to support audit and reporting requirements.</li></ul><p><br></p>
<p>We are looking for an experienced Senior Accountant to join our team in Lorain, Ohio. In this role, you will manage and oversee the financial aspects of federally awarded grants and contracts. You will also provide guidance to team members and deliver critical financial analyses to support leadership decisions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the financial management of grants, including budget preparation, revisions, and ensuring accurate grant closeout.</p><p>• Create and maintain detailed spreadsheets to track budgets, obligations, and expenditures for assigned projects.</p><p>• Organize and maintain comprehensive files for grants and contracts to ensure proper documentation and compliance.</p><p>• Process and review invoices related to grant funding and ensure accurate reconciliation with the general ledger.</p><p>• Monitor financial performance of contracts and address any discrepancies or issues.</p><p>• Prepare and submit funding requests for grants, ensuring timely and accurate reporting to relevant entities.</p><p>• Generate monthly reports detailing obligations and expenditures and submit them through appropriate systems.</p><p>• Record year-end financial entries, including revenue recognition, accounts payable accruals, and grant close-out entries.</p><p>• Allocate personnel costs to the appropriate grants, ensuring compliance with grant requirements</p>
<p>We are looking for a dedicated Buyer to join our team in Akron, Ohio. This is a long-term contract position offering an exciting opportunity to contribute to the success of our supply chain operations. The role involves managing purchasing processes, maintaining data accuracy, and collaborating with stakeholders to drive efficiency and value. This is a hybrid role and offers benefits and paid time off. Candidates with a strong background in supply chain management and purchasing activities are encouraged to apply.</p><p><br></p><p>Responsibilities:</p><p>• Manage purchasing processes, including creating, issuing, and processing purchase orders.</p><p>• Ensure the accuracy, consistency, and security of supply chain data throughout its lifecycle.</p><p>• Collaborate with internal teams to identify opportunities for efficiency improvements and cost savings.</p><p>• Monitor and support purchasing activities, ensuring compliance with organizational policies.</p><p>• Utilize purchasing systems to streamline operations and enhance workflow.</p><p>• Maintain effective communication with vendors and suppliers to resolve issues and ensure timely deliveries.</p><p>• Contribute to strategic initiatives aimed at improving supply chain performance.</p><p>• Analyze data and generate reports to support decision-making processes.</p><p>• Provide guidance and support to team members regarding purchasing functions.</p><p>• Ensure confidentiality and integrity of sensitive supply chain information.</p>
We are looking for an experienced IT Strategic Sourcing Analyst Senior to join our team on a long-term contract basis. This position is based in Mayfield, Ohio, and involves managing complex procurement processes for IT goods and services, ensuring alignment with organizational strategies and compliance standards. In this role, you will collaborate with leadership and cross-functional teams to drive sourcing strategies, negotiate contracts, and optimize vendor relationships.<br><br>Responsibilities:<br>• Develop and implement effective sourcing strategies that align with cost goals, technical requirements, and risk mitigation objectives.<br>• Manage procurement activities from gathering business requirements to obtaining contract approvals while coordinating with legal, risk, and IT teams.<br>• Negotiate and analyze vendor contracts to ensure they meet organizational needs and comply with legal standards.<br>• Lead cross-functional bidding processes, including Requests for Proposal (RFP), Requests for Information (RFI), and Requests for Quote (RFQ).<br>• Identify opportunities to improve sourcing processes by leveraging industry best practices and technology trends.<br>• Attend stakeholder meetings to capture requirements for new purchases, renewals, and competitive bids, providing detailed meeting records and action items.<br>• Build and maintain effective relationships with vendors and internal teams to facilitate smooth contract execution and strategic partnerships.<br>• Maintain accurate contract data and ensure the integrity of procurement records across all systems.<br>• Consult with Vendor Managers to evaluate vendor performance and ensure adherence to service level agreements (SLAs).<br>• Stay informed of industry standards and regulatory changes to enhance sourcing processes and compliance.
<p>We are looking for a skilled Data Analyst III to join our <strong>remote </strong>team on a long-term contract. This role involves conducting detailed financial analyses, identifying trends, and delivering actionable recommendations that drive business success. The ideal candidate will independently collaborate with multiple business groups and top-tier stakeholders to enhance processes and implement data-driven solutions.</p><p><br></p><p>Responsibilities:</p><p>• Perform in-depth analyses to identify trends and provide actionable recommendations to improve business processes.</p><p>• Present findings through clear summaries, visualizations, and discussions, gaining stakeholder commitment for implementation.</p><p>• Develop advanced data models and programs to support complex business analyses.</p><p>• Collaborate with business partners to assess information needs and translate them into actionable projects.</p><p>• Retrieve, verify, and prepare data from multiple sources for analysis, ensuring accuracy and reliability.</p><p>• Create comprehensive queries, tools, and spreadsheets to support management decision-making.</p><p>• Compile reports, graphs, and charts to forecast trends and recommend process improvements.</p><p>• Act as a liaison for departmental projects, sharing expertise and supporting cross-functional initiatives.</p><p>• Mentor less experienced staff by providing guidance on assignments and training.</p><p>• Deliver data insights to external agencies, vendors, and stakeholders when required.</p>
We are looking for an experienced Escrow Officer to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to oversee and manage real estate transactions, ensuring smooth and compliant processes from start to finish. If you have a strong background in escrow and title management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage real estate transactions from initiation to completion, ensuring all escrow and title processes are accurate and timely.<br>• Conduct title examinations and resolve any title defects or discrepancies.<br>• Prepare, review, and finalize closing documents in coordination with all relevant parties.<br>• Collaborate with buyers, sellers, lenders, agents, and underwriters to facilitate seamless transactions.<br>• Ensure compliance with state regulations, company policies, and industry standards.<br>• Deliver exceptional client service throughout the transaction lifecycle.<br>• Maintain detailed and organized records for all transactions.<br>• Identify and address potential issues to avoid delays in the closing process.<br>• Provide guidance and expertise on escrow and title-related matters to clients and team members.
We are looking for a skilled Property Accountant to join our team in Cleveland, Ohio. This contract position with the potential for a permanent role offers an excellent opportunity for professionals with experience in property accounting and Yardi software to contribute to a dynamic environment. The ideal candidate will manage financial responsibilities for both residential and commercial properties while maintaining accuracy and efficiency in all accounting processes.<br><br>Responsibilities:<br>• Handle monthly and year-end closing processes, ensuring timely and accurate financial reporting.<br>• Reconcile accounts and prepare journal entries to maintain the general ledger.<br>• Process invoices, approve payments, and integrate them into the accounting system.<br>• Maintain and update utility logs, including managing utility services for commercial properties.<br>• Collaborate with tenants and field operations teams to address financial inquiries and ensure smooth operations.<br>• Prepare budgets and assist in financial forecasting for property management.<br>• Conduct real estate tax reconciliations and ensure compliance with local regulations.<br>• Generate financial reports and provide insights to support decision-making.<br>• Manage ad-hoc accounting tasks and support the team as needed.<br>• Work closely with commercial operations to ensure alignment with financial goals.
<p>We are seeking a highly organized and detail-oriented Dispatcher to join our team in Green, Ohio. In this contract-to-permanent role, you will be instrumental in streamlining communication among customers, technicians, and service managers in the security industry. This position is well-suited for individuals who excel in dynamic, fast-paced environments and are dedicated to delivering outstanding service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact with customers to understand and clarify service needs, while effectively addressing special requests and requirements.</li><li>Leverage automated routing systems to manage high-volume periods and optimize the scheduling and dispatching of technicians.</li><li>Provide support to the service intake team by handling inbound communications from technicians and resolving various inquiries.</li><li>Collaborate with technicians and service managers utilizing communication platforms such as Microsoft Teams and Outlook to coordinate service activities.</li><li>Ensure accurate and timely documentation within ticketing and workflow systems, including platforms like Solomon and Astea.</li><li>Embrace and adopt new technologies and system enhancements to improve workflow efficiency and service delivery.</li><li>Prioritize multiple tasks and requests to quickly address urgent customer needs and competing demands.</li><li>Demonstrate professionalism and maintain composure while working under pressure in a rapidly evolving environment.</li></ul>
<p>We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li><li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li><li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li><li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li><li>Communicate commercial terms and product details confidently with customers and sales teams.</li><li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li><li>Apply business guidelines to effectively resolve customer situations and inquiries.</li><li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li><li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li></ul>
We are seeking a detail-oriented Customer Service Representative to provide high-level back-office support for our diverse contract staffing client base in Highland Hills, Ohio. Responsibilities: Verify and validate payroll and billing data, identifying discrepancies and ensuring accurate processing. Respond to client inquiries using critical thinking and subject-matter expertise, particularly on payroll, billing, and funding. Set up new customers and manage data entries with accuracy and confidentiality. Maintain multiple interconnected customer databases, ensuring data consistency across systems. Update customer folders to reflect current payroll and billing instructions weekly. Process credits, rebills, and adjust accounts as needed. Advise clients on optimizing payroll and billing workflow, identifying inefficiencies, and implementing process improvements. Deliver ongoing training and support to clients, troubleshoot system issues, and guide customers through technical challenges. Transmit essential accounting and payment reports timely, including wires, ACH, A/R credits, and debits. Identify, analyze, and escalate potential risks, recurring issues, and process inefficiencies with recommended solutions.
<p>Now Hiring: Customer Service Representative (Back-Office Support)</p><p><br></p><p>Pay Rate: $21/hr</p><p> Location: On site in Highland Hills, OH</p><p> Assignment Type: 6-month contract assignment</p><p><br></p><p>GENERAL PURPOSE</p><p>This position provides high-level back-office support to a diverse temporary staffing client base requiring exceptional attention to detail technical proficiency and strong critical thinking. Responsibilities include accurate execution of payroll invoicing billing and payroll funding processes as well as resolving complex client inquiries related to these functions.</p><p><br></p><p>SPECIFIC RESPONSIBILITIES</p><p>Duties are listed based on the estimated of time. Other responsibilities may be assigned.</p><p>RESPONSIBILITIES</p><p>Performs detailed verification and validation of payroll and billing data identifying discrepancies investigating root causes and ensuring accurate processing.</p><p>Provides timely professional and analytically sound responses to client inquiries using critical thinking and subject-matter expertise to resolve issues related to payroll billing and funding processes.</p><p>New customer set up and data entry.</p><p>Maintains multiple interconnected customer databases with a high degree of accuracy ensuring data integrity across payroll billing and funding systems.</p><p>Updates customer folders with changes to reflect current week's payroll and billing instructions.</p><p>Processes credits/rebills.</p><p>Advises clients on optimizing their payroll and billing reporting workflows applying problem-solving skills to identify inefficiencies and implement more effective processes.</p><p>Delivers ongoing training and technical support to clients explaining system functions troubleshooting software issues and guiding users through complex payroll and billing scenarios.</p><p>Timely transmission of accounting and payments reports such as wires ACH and A/R credits/debits.</p><p>Proactively identifies potential risks recurring issues and process breakdowns analyzes root causes and escalates concerns with recommended solutions.</p>
We are looking for a detail-oriented Accounting Clerk to join our team in Middlefield NT, Ohio. This Contract to permanent position offers the opportunity to contribute to essential financial operations while working onsite in a dynamic and growing environment. The role is ideal for candidates with strong organizational skills and a commitment to accuracy.<br><br>Responsibilities:<br>• Process and organize financial transactions with precision and attention to detail.<br>• Match vendor invoices to purchase orders to ensure accuracy and proper documentation.<br>• Manage customer credit card charges and verify correct processing.<br>• Enter vendor invoices into the system and assist in generating accounts payable reports.<br>• Support the Purchasing VP with various administrative tasks and financial data.<br>• Collaborate with the Controller to post inventory and sales batches accurately.<br>• Maintain organized records by filing all paid vendor invoices systematically.<br>• Prepare bank deposit slips and record customer cash receipts efficiently.<br>• Assist in the transition to D365 systems and ensure data integrity during the process.
