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1 result for Help Desk Technician Ii in West Palm Beach, FL
- Boca Raton, FL
- onsite
- Temporary / Contract
- 35 - 46 USD / Hourly
- <p>We are seeking an experienced <strong>IT Service Management Specialist</strong> to support IT service delivery and continuous improvement of key ITSM processes. This role will partner with cross-functional teams to enhance service quality, improve operational efficiency, and support process execution through <strong>ServiceNow</strong>.</p><p>Responsibilities</p><ul><li>Support and improve core IT service management processes</li><li>Manage IT change activities, including planning, documentation, risk assessment, approvals, and post-implementation review</li><li>Oversee incident management processes to ensure timely resolution and minimal business disruption</li><li>Lead problem management efforts, including root cause analysis and long-term corrective actions</li><li>Collaborate with cross-functional teams to implement best practices and process improvements</li><li>Use ServiceNow to manage workflows, reporting, and process documentation</li><li>Help maintain service quality standards and support ITSM governance</li></ul><p><br></p><p><br></p>
- 2026-06-02T00:00:00Z