Customer Service Manager Jobs in Waukesha, WI

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Purchasing and Customer Service Manager

Fort Atkinson, WI
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Purchasing and Customer Service Manager to support daily procurement operations and lead a high-quality customer service experience for an organization in the Fort Atkinson, Wisconsin area. This role combines vendor coordination, purchasing oversight, and customer-facing leadership to help keep materials available, orders moving efficiently, and service standards consistently high. The ideal candidate brings sound judgment, strong communication skills, and the ability to improve workflows across purchasing and customer support functions. Responsibilities:• Direct purchasing activities by evaluating supply needs, placing orders, and maintaining appropriate inventory levels to support business operations.• Build and manage vendor relationships, including pricing discussions, order follow-up, and service issue resolution to achieve dependable supply performance.• Oversee customer service processes to ensure timely responses, accurate information, and careful handling of inquiries, concerns, and order-related requests.• Develop and apply procurement practices that promote cost awareness, policy compliance, and efficient purchasing decisions across departments.• Review purchasing data and service trends to identify opportunities for process improvement, stronger supplier performance, and better customer outcomes.• Coordinate with internal teams to align material availability, delivery timing, and customer commitments with operational priorities.• Monitor order status, resolve discrepancies involving shipments or invoices, and ensure records are updated accurately within company systems.• Lead, coach, and support staff involved in purchasing and customer service activities while reinforcing accountability and service excellence.
2026-10-22T00:00:00Z

Customer Service Representative

Racine, WI
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels. Responsibilities: • Respond to incoming customer calls with professionalism and provide clear, helpful information. • Assist individuals with questions, concerns, and service requests while delivering a positive customer experience. • Enter orders and update customer details with accuracy and attention to detail. • Place outbound calls as needed to follow up on requests, confirm information, or provide updates. • Document customer interactions thoroughly to maintain organized and reliable records. • Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary. • Support daily call center operations by managing a consistent volume of phone-based interactions.
2026-10-26T00:00:00Z

Call Center Specialist

Gurnee, IL
remote
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Remote Call Center Specialist to join a Contract position supporting national referral intake operations. In this role, you will coordinate referral activity from initial intake through resolution, helping maintain smooth communication between partner organizations, franchise locations, and internal teams. The ideal candidate brings strong organization, sound judgment, and a customer-focused approach to a fast-moving environment where accuracy and responsiveness are essential. Responsibilities:• Receive and review incoming referral details, ensuring information is complete, accurate, and ready for processing.• Coordinate referral workflows from intake to final resolution while maintaining timely updates across all involved parties.• Serve as a key point of communication for national partners, franchise locations, and internal stakeholders to support efficient case handling.• Monitor requirements and documentation to help maintain compliance with established processes and service expectations.• Support day-to-day execution of centralized intake operations, including coordination with offshore support staff for consistent workflow coverage.• Identify discrepancies, resolve routine issues independently, and escalate complex concerns when broader support is needed.• Prioritize multiple active requests in a deadline-driven setting while maintaining high service quality and attention to detail.• Use Microsoft Office tools and customer service systems to track activity, document updates, and report information accurately.
2026-11-03T00:00:00Z

Inside Sales Account Manager

Pewaukee, WI
onsite
Permanent / Full Time
75000 - 120000 USD / Yearly
We are looking for an Inside Sales Account Manager to support client relationships and drive continued account growth for a Pewaukee, WI area organization. This position blends consultative selling with responsive service, making it ideal for someone who can identify customer needs, maintain strong communication, and manage opportunities through the full sales cycle. The role offers the chance to work closely with existing and prospective clients while using CRM tools to keep activity organized and effective. Responsibilities:• Build and strengthen relationships with assigned accounts by serving as a consistent point of contact for sales and service needs.• Reach out to prospective and current customers to uncover opportunities, present solutions, and encourage long-term business growth.• Manage account activity throughout the sales process, from initial outreach and follow-up through quoting, renewal discussions, and ongoing support.• Maintain accurate records of customer interactions, pipeline updates, and sales progress within Salesforce.• Respond promptly to client questions and concerns, delivering attentive service that supports retention and satisfaction.• Partner with internal teams to coordinate customer requests, resolve issues efficiently, and ensure a smooth overall experience.• Monitor account trends and sales results to identify areas for expansion and improve engagement strategies.
2026-11-05T00:00:00Z

4 results for Customer Service Manager in Waukesha, WI