We are looking for an experienced Portfolio Manager to join a leading financial services team in New York, New York. This role requires a strong background in quantitative research and systematic trading strategies, with a focus on global futures and equities markets. As part of the Quantitative Investment team, you will have the opportunity to design innovative strategies, manage live portfolios, and collaborate with experts to enhance investment performance.<br><br>Responsibilities:<br>• Develop and refine systematic trading strategies for global futures and equities markets.<br>• Conduct in-depth research using large-scale financial datasets and alternative data sources.<br>• Apply advanced econometric, statistical, and machine learning techniques to identify investment opportunities.<br>• Manage live portfolios, including executing trades, assessing risks, and analyzing performance.<br>• Optimize portfolio construction with advanced risk models and transaction cost analysis.<br>• Monitor market conditions to adjust strategies and maintain effective exposures.<br>• Collaborate with data scientists, engineers, and traders to improve research and execution infrastructure.<br>• Present research insights and portfolio performance to senior leadership and clients.<br>• Contribute to thought leadership through internal discussions and external publications.
We are looking for an experienced Cloud Security Engineer to join our team in New York, New York. In this role, you will play a critical part in safeguarding cloud-based infrastructure by deploying, managing, and maintaining security tools and solutions. You will proactively monitor systems for threats, respond to incidents, and collaborate with stakeholders to enhance the overall security posture of cloud environments.<br><br>Responsibilities:<br>• Install, configure, and maintain advanced security solutions to protect cloud-based systems and networks.<br>• Monitor infrastructure to detect and respond to unusual activities, intrusions, or security breaches.<br>• Conduct thorough investigations of security alerts and incidents, ensuring timely and effective resolutions.<br>• Perform risk assessments and vulnerability scans, recommending strategies to mitigate potential threats.<br>• Collaborate with teams to implement and manage security tools tailored to cloud environments.<br>• Develop and enforce policies, procedures, and guidelines to ensure compliance with security standards.<br>• Stay updated on emerging threats and vulnerabilities, adapting security measures as needed.<br>• Create detailed reports and documentation on incidents, findings, and recommendations for stakeholders.<br>• Conduct audits and reviews of cloud infrastructure to identify and address security gaps.<br>• Support compliance initiatives and ensure adherence to industry regulations and standards.
<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.</p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure seamless operation of computer systems and networks for employees and teams. Your expertise will help resolve technical issues, maintain hardware and software functionality, and optimize user experiences.<br><br>Responsibilities:<br>• Provide technical assistance for Windows and Mac OS platforms, ensuring smooth operation and troubleshooting system issues.<br>• Manage user accounts in Active Directory and Azure AD, overseeing access control and permissions.<br>• Resolve hardware and software problems, including desktop imaging and computer reboots.<br>• Troubleshoot network connectivity issues across LAN/WAN environments.<br>• Utilize ServiceNow or similar ticketing systems to track and resolve IT support requests.<br>• Assist with setup and management of conference rooms, including video and audio equipment.<br>• Support Office 365 applications, ensuring their functionality and integration.<br>• Collaborate with teams to diagnose and resolve issues with routers and switches.<br>• Maintain and update desktop hardware to meet organizational standards.<br>• Provide guidance and training to users on system functionalities and best practices.
<p><strong>Overview</strong></p><p>We are seeking a highly motivated professional to join our Asset Reference Data Services (ARDS) team. ARDS supports instrument and pricing reference data across the organization, focusing on improving data quality, enhancing transparency, reducing ambiguity, and driving firm‑wide standards for consistent data management. The team is committed to automation, operational efficiency, and delivering a strong internal client service experience.</p><p><br></p><p>Within the Reference Data Operations function, the <strong>Data Management Oversight</strong> team maintains fixed income and equity asset and pricing data within the core Global Security Master Data system. This team ensures high‑quality asset data, timely updates, and resolution of issues impacting front-, middle-, and back‑office users. The role involves close collaboration with traders, portfolio managers, operations teams, and technology partners across global regions.</p><p>This is an excellent opportunity for someone with strong financial instrument knowledge, analytical skills, and a desire to work in a highly collaborative, fast‑paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Perform daily reference data validation across all investment types.</li><li>Analyze and resolve daily instrument exceptions.</li><li>Review corporate action confirmations to ensure accurate publication of data.</li><li>Complete daily, monthly, and ad‑hoc reporting tasks within required timelines.</li><li>Investigate and respond to internal client inquiries related to asset data and pricing.</li><li>Understand the impact of security data changes on account valuations.</li><li>Research and respond to pricing inquiries.</li><li>Communicate with external vendors as needed.</li><li>Identify process gaps and implement both tactical and strategic solutions.</li><li>Support audit requests through documentation gathering and review.</li><li>Provide regular updates on metrics, progress, and projects to senior leadership.</li><li>Partner with technology teams to support enhancements and improve automation.</li><li>Contribute to process improvements that streamline global data workflows.</li></ul>
We are looking for an experienced Desktop Support Analyst to join our team in New York, New York. This long-term contract position offers an excellent opportunity to work with cutting-edge technologies and provide high-level support for both hardware and software systems. The ideal candidate will have a strong background in troubleshooting, system administration, and working with Apple devices.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for hardware, software, and mobile devices, including Apple products.<br>• Manage and configure Apple devices using Jamf Pro to ensure optimal performance and security.<br>• Administer user accounts and access permissions using Okta.<br>• Diagnose and resolve system issues across a range of technologies, including Cisco and Citrix platforms.<br>• Perform routine maintenance and upgrades for computer hardware and software systems.<br>• Offer guidance and training to end-users on device functionality and system applications.<br>• Collaborate with IT teams to implement solutions for complex technical challenges.<br>• Maintain detailed documentation of technical issues, solutions, and system updates.<br>• Ensure compliance with organizational policies for IT systems and user access.<br>• Continuously monitor and improve system performance and reliability.
<p>We are looking for an experienced Software Developer to lead the design, implementation, and delivery of cutting-edge enterprise technology solutions. This role requires a strong grasp of architectural principles, modern development practices, and emerging technologies. Based in New Jersey, this position offers an exciting opportunity to work on transformative projects that align technology with business strategies.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement enterprise technology solutions, ensuring scalability, security, and performance.</p><p>• Develop and document architectural patterns across various levels, including logical, physical, and operational design.</p><p>• Lead technical evaluations and create proofs of concept for new tools, frameworks, and technologies.</p><p>• Collaborate with cross-functional IT teams to ensure alignment with enterprise-wide goals and objectives.</p><p>• Stay updated on emerging technologies and incorporate them into scalable, innovative solutions.</p><p>• Promote best practices in software design, including object-oriented programming and design patterns.</p><p>• Manage the integration of APIs, messaging frameworks, and third-party services into enterprise systems.</p><p>• Provide hands-on leadership for large-scale projects and strategic initiatives.</p><p>• Engage with vendors and partners to ensure SLA commitments and accelerate project timelines.</p><p>• Participate in architecture reviews and ensure alignment with long-term business strategies.</p>
<p>We are seeking a Desktop Support Analyst for our pharmaceutical operations in New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.</p><p><br></p><p>Responsibilities</p><p>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.</p><p>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.</p><p>• Coordinating corrective and preventive actions to address safety concerns within the workplace.</p><p>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.</p><p>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.</p><p>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.</p><p>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.</p><p>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.</p><p>• Supporting our broader sustainability strategy to ensure the site meets company objectives.</p>
Principal Data Scientist – Data & AI (Hybrid)<br><br>Global Technology Organization<br><br>We’re partnering with a global leader in secure, cloud-based data management and collaboration solutions to help them hire an accomplished Principal Data Scientist to join their expanding Data & AI organization. This team is building next-generation intelligent products used by thousands of enterprise customers worldwide.<br><br>In this role, you’ll drive the development of advanced machine learning capabilities that shape product innovation, enhance data intelligence, and fuel large-scale business impact.<br><br>What You’ll Work On<br><br>Architect, develop, and deploy end-to-end machine learning models across structured and unstructured data sources.<br><br>Lead the design and optimization of scalable data pipelines to support production-grade ML systems.<br><br>Partner with engineering, research, and product teams to define requirements and deliver high-impact AI/ML solutions.<br><br>Conduct model experimentation, analyze results, and continuously refine accuracy, performance, and robustness.<br><br>Produce clear documentation and communicate insights effectively to both technical and non-technical audiences.<br><br>Stay ahead of industry advancements in machine learning, data science tools, and emerging methodologies.<br><br>Support the operationalization, governance, and monitoring of ML models within the company's product ecosystem.<br><br>Preferred Qualifications<br><br>Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Statistics, or related fields (PhD is a plus but not required).<br><br>10+ years of deep, hands-on machine learning experience, including building, optimizing, and scaling data-driven models for real-world business impact.<br><br>Expert-level proficiency in Python and common ML/data libraries such as Pandas, Scikit-learn, TensorFlow, and PyTorch.<br><br>Extensive experience with data wrangling, cleansing, feature engineering, and ETL pipeline development.<br><br>Proven experience deploying models in cloud-based or distributed environments.<br><br>Who Thrives Here<br><br>Leaders who take ownership, drive research forward, and turn complex ideas into production-ready solutions.<br><br>Strong analytical thinkers with exceptional communication skills.<br><br>Collaborative professionals who enjoy working across engineering, product, and data teams.<br><br>Individuals who embrace continuous learning and stay ahead of modern ML trends.
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
<p>We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support</p><p>• Performing basic Active Directory tasks including password resets and permission updates</p><p>• Assisting with basic VM troubleshooting and resetting virtual machines</p><p>• Providing hands-on support to resolve technical problems efficiently</p><p>• Supporting and training users on IT-related issues and best practices</p><p>• Maintaining records of system configurations, troubleshooting steps, and IT procedures</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support</p><p>• Managing computer hardware and configuration management</p><p>• Deploying and maintaining Mac Computers and other devices.</p>
<p>We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage technical cases from initiation to closure, ensuring timely and accurate resolution.</p><p>• Maintain clear and attentive communication with customers throughout the support process.</p><p>• Document all activities, testing outcomes, and resolutions with attention to detail.</p><p>• Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.</p><p>• Troubleshoot software-related technical issues as your expertise develops.</p><p>• Identify and address process inefficiencies, proposing improvements to streamline workflows.</p><p>• Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.</p><p>• Utilize tracking systems to monitor progress and ensure all cases are updated promptly.</p>
<p>We are looking for an experienced Applications Architect to join our team in New Jersey. In this role, you will play a pivotal part in designing and implementing scalable and secure solutions for our insurance platforms. This position requires close collaboration with stakeholders to ensure alignment between technical strategies and organizational objectives.</p><p><br></p><p>Responsibilities:</p><p>• Design and lead the architecture of insurance systems, including Guidewire platforms such as PolicyCenter, BillingCenter, and ClaimCenter.</p><p>• Collaborate with stakeholders to transform business requirements into technical solutions that are secure, scalable, and efficient.</p><p>• Provide technical leadership and mentorship to development teams utilizing Guidewire, .NET, or Java technologies.</p><p>• Ensure adherence to enterprise architecture standards and promote best practices across all technical solutions.</p><p>• Oversee the integration of Guidewire systems with external platforms, including payment systems, data warehouses, and document management tools.</p><p>• Conduct research on emerging technologies and recommend their adoption to enhance system capabilities.</p><p>• Develop and maintain technical documentation to streamline implementation processes.</p><p>• Partner with product managers and engineering teams to align technology solutions with business priorities.</p><p>• Monitor system performance and address any architectural challenges.</p><p>• Support ongoing system upgrades and ensure compatibility with long-term technology strategies</p>
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
We are looking for a Help Desk Analyst to join our team in South Plainfield, New Jersey. In this role, you will serve as a vital resource for resolving technical issues and ensuring optimal system performance. Your expertise will contribute to maintaining smooth operations by addressing hardware and software challenges and supporting users effectively.<br><br>Responsibilities:<br>• Maintain detailed records of customer inquiries and provide timely resolutions.<br>• Develop and update self-service documentation to assist users with common technical issues.<br>• Identify and resolve hardware and software malfunctions by troubleshooting and diagnosing problems.<br>• Review call logs to uncover recurring issues and propose solutions to address them.<br>• Test and assess new technologies to enhance current systems and processes.<br>• Generate performance reports to evaluate system usage and identify areas for improvement.<br>• Collaborate with technical teams and departments to resolve complex, large-scale technical challenges.<br>• Deliver clear technical support and guidance to users for managing system-related issues.<br>• Update and maintain IT procedural documentation to ensure consistency and accuracy.<br>• Install and configure computer systems and applications to meet company requirements.
<p>We are looking for an experienced Security Manager to oversee and enhance our organization's cloud and infrastructure operations in New Jersey. This role requires a highly skilled individual capable of leading technical teams, developing strategic roadmaps, and ensuring compliance with security policies and standards. The ideal candidate will possess strong leadership capabilities, technical expertise, and a proactive approach to addressing cybersecurity challenges.</p><p><br></p><p>Responsibilities:</p><p>• Lead cloud operations and provide technical expertise for infrastructure engineering projects, including IaaS, PaaS, and SaaS.</p><p>• Act as a liaison between technical teams and business units, offering guidance on complex system designs and implementations.</p><p>• Research emerging technologies and develop roadmaps for infrastructure and desktop solutions aligned with business objectives.</p><p>• Manage and mentor team members, fostering collaboration and ensuring alignment with organizational goals.</p><p>• Oversee incident response efforts, monitor cybersecurity events, and provide escalation support for critical issues.</p><p>• Evaluate team performance and provide constructive feedback, addressing conflicts or performance concerns as needed.</p><p>• Collaborate with IT teams and vendors to troubleshoot hardware and software issues, ensuring optimal server performance.</p><p>• Create and maintain disaster recovery documentation, participating in regular testing and recovery procedures.</p><p>• Implement end-user technology strategies that enhance operational continuity and efficiency.</p><p>• Ensure adherence to policies, procedures, and standards across all infrastructure and security initiatives.</p>
<p>We are in the service industry, located in New Jersey and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.</p><p><br></p><p>Responsibilities:</p><p>• Handle technical support tickets, with a focus on product-related concerns.</p><p>• Deliver high-quality product support to customers, addressing inquiries related to our platform.</p><p>• Utilize SQL queries to delve into customer data and investigate issues.</p><p>• Aid customers in understanding product features, best practices, and technical configurations.</p><p>• Collaborate with the development team to identify, escalate, and rectify software bugs.</p><p>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.</p><p>• Develop and upkeep support documentation to streamline troubleshooting processes.</p><p>• Contribute to improving the platform by providing valuable feedback from customers.</p>
We are looking for a dedicated Help Desk Analyst I to join our team in Jenkintown, Pennsylvania. In this role, you will provide critical technical support to ensure smooth operations for end users across various systems and platforms. This is a Contract to permanent position, offering an excellent opportunity to expand your skills and grow within the organization.<br><br>Responsibilities:<br>• Provide hardware support by installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.<br>• Assist users with software-related issues across platforms like Google Workspace, Microsoft Office 365, and campus-specific applications.<br>• Offer immediate troubleshooting assistance for classroom technology, including audiovisual equipment and video conferencing tools.<br>• Manage user accounts by handling password resets, multi-factor authentication setups, and onboarding processes.<br>• Maintain accurate records of hardware assets and software licenses to ensure effective inventory management.<br>• Develop user-friendly documentation and deliver basic training sessions to enhance digital literacy across the organization.<br>• Respond to service desk tickets promptly, diagnosing and resolving technical issues efficiently.<br>• Support basic networking tasks, including Wi-Fi troubleshooting and foundational setup.<br>• Collaborate with team members to ensure consistent and reliable IT support for all users.
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
<p>We are offering an exciting opportunity for a Database Administrator in the Hi Tech Engineering industry, located in New Jersey. The role involves the management of database systems, ensuring their optimal function and security. This position is an integral part of our team, and we are looking for someone who can effectively maintain and improve our database infrastructure.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage and maintain cloud-based Data Integration tools, such as Azure Data Factory and Informatica IICS.</p><p>• Utilize enterprise job scheduler and orchestration tools for efficient task management.</p><p>• Employ enterprise Managed File Transfer tool (Cleo Harmony or equivalent) to securely transfer files.</p><p>• Oversee and maintain MS SQL Server DB, Azure SQL DB, and SQL DB Managed Instance.</p><p>• Design, implement, and maintain Business Intelligence systems and dashboards.</p><p>• Analyze existing systems and provide quick solutions to resolve issues and meet new requirements.</p><p>• Apply knowledge and experience in the pharmaceutical industry to enhance database operations.</p><p>• Utilize Java programming language for database-related tasks.</p><p>• Administer and optimize database systems for EO/IR systems, Microsoft Azure, Microsoft SQL Server, MySQL, and other relevant platforms.</p><p>• Implement backup technologies, cluster analysis, configuration management, and design controls for database administration.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
