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1 result for Help Desk Technician Ii in Ventura, CA

Help Desk Analyst II

Malibu, CA
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Help Desk Analyst II to provide responsive technical support for a government organization in Malibu, California. This Long-term Contract position focuses on supporting a Windows-based environment, assisting employees and external users with day-to-day technology issues, and delivering a high standard of customer service. The ideal candidate can work independently, troubleshoot efficiently, and adapt quickly in a detail-oriented public-sector setting. Responsibilities: • Provide front-line technical assistance for desktops, laptops, software applications, printers, and connectivity concerns across a primarily Windows environment. • Deliver both on-site and remote support to staff, outside partners, and off-site consultants, ensuring timely resolution of service requests. • Manage user access by handling password resets and account support while following established security and compliance practices. • Configure, deploy, upgrade, and troubleshoot end-user devices, peripherals, and standard business software. • Maintain accurate service records by documenting issues, troubleshooting steps, and outcomes within the ticket management system. • Coordinate workstation setup, office moves, and equipment troubleshooting to keep users productive with minimal disruption. • Escalate complex incidents to senior IT personnel when needed and collaborate on effective resolution paths. • Contribute to ongoing technology initiatives, including cloud-related efforts, asset tracking, and support for web, audio-visual, and virtual meeting tools as required.
2026-07-01T00:00:00Z