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2 results for Help Desk Technician Ii in Ventura, CA
- Valencia, CA
- onsite
- Temporary / Contract
- 30 - 38 USD / Hourly
- <p>We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite.</p><p><br></p><p>** This role is 3 days onsite in Valencia, CA **</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for desktop, laptop, application, and mobile device issues.</li><li>Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.</li><li>Support Microsoft Windows 11 environments and related technologies.</li><li>Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.</li><li>Perform user onboarding and offboarding activities, including account provisioning, deactivation, and Active Directory management.</li><li>Support software deployment and troubleshooting using Software Center.</li><li>Manage mobile devices and endpoint configurations through Microsoft Intune (MDM).</li><li>Diagnose and resolve DNS, connectivity, and network-related issues.</li><li>Provide technical support on the production floor as needed (training provided).</li><li>Document, track, and manage incidents, service requests, and resolutions in ServiceNow.</li><li>Collaborate with internal IT teams to escalate and resolve complex issues.</li><li>Maintain a consistent support workload while ensuring timely ticket resolution and excellent customer service.</li></ul>
- 2026-07-24T00:00:00Z
- Valencia, CA
- onsite
- Temporary / Contract
- 30.0865 - 34.837 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a medical devices organization in Valencia, California. This Long-term Contract position focuses on delivering dependable desktop and end-user support across office and production environments, ensuring employees have the hardware, software, and account access needed to work effectively. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Windows-based systems and common enterprise tools.<br><br>Responsibilities:<br>• Resolve issues involving laptops, desktops, and other end-user hardware, including diagnosis, repair coordination, and replacement support.<br>• Deliver frontline technical assistance and intermediate application support for users working in a Microsoft Windows environment.<br>• Troubleshoot Windows 11, Microsoft Office applications, Outlook, authentication methods, and mobile devices to minimize user downtime.<br>• Set up accounts and equipment for new hires, process access changes, and complete deactivation tasks for departing employees through Active Directory administration.<br>• Deploy and support approved software packages using Software Center while assisting users with installation-related issues.<br>• Provide technical support for employees on the production floor after completing the required training for that environment.<br>• Record, update, and close support requests accurately in ServiceNow to maintain clear incident documentation and service visibility.<br>• Assist with device management and connectivity issues involving Microsoft Intune and other company-supported access tools.<br>• Manage a steady daily ticket volume while maintaining quality service and timely follow-up with end users.
- 2026-07-30T00:00:00Z