<p>We are seeking a Customer Service Representative for our location in Chantilly, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. As part of a local government initiative, you will play a crucial role in ensuring excellent service and support to the community. This is a long-term contract position that offers an opportunity to make a meaningful impact by delivering attentive and detail-oriented customer service within a call center environment.<br><br>Responsibilities:<br>• Handle incoming calls with a focus on quality, addressing inquiries and resolving concerns efficiently.<br>• Maintain accurate records of customer interactions and update relevant data entry systems.<br>• Provide clear and effective communication to assist customers with their needs and concerns.<br>• Work collaboratively within a team to meet call center performance metrics and service standards.<br>• Follow established protocols and procedures to ensure compliance with organizational policies.<br>• Offer solutions to customer issues by identifying appropriate resources and escalating complex cases when necessary.<br>• Manage call volumes effectively while maintaining a high level of customer satisfaction.<br>• Participate in training sessions and refreshers to stay updated on best practices and system changes.<br>• Contribute to a positive work environment by supporting team members and promoting a culture of excellence.<br>• Ensure all interactions are handled with confidentiality and adhere to local government regulations.
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
<p>The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns efficiently while maintaining a courteous and empathetic approach.</li><li>Document customer interactions and update records accurately in internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain confidentiality and handle sensitive customer information with discretion.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards.</li><li>Collaborate with team members and supervisors to improve service processes.</li></ul><p><br></p>
<p>Our client is in need of a detail-oriented Sales Support specialist to join their team on a contract basis in Hyattsville, Maryland. This role is ideal for someone who excels in customer service, order management, and collaboration with sales teams. You will play a key role in ensuring smooth order processing and maintaining high levels of customer satisfaction.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>A growing manufacturing company in Linthicum, MD is seeking a Customer Experience Specialist to join their team! Primary job duties include order entry, pricing delivery, updates on delivery tracking information, helping with customers’ issues, questions, concerns, identifying the status of an order, handling inbound phone calls. This person must have prior experience working in ERP systems, along with strong customer service aptitude.</p>
<p>We are looking for a Sales Support Specialist to assist our client's sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude. You will join our team in Gaithersburg, Maryland.</p><p> </p><p> Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p>
<p>We are looking for a motivated and detail-oriented Sales Specialist to join our team in Rockville, Maryland. The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth.</p><p>This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are looking for a motivated and detail-oriented Sales Specialist to join our team in Bethesda, Maryland. The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth.</p><p>This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p><strong>Patient Services Representative / Front Desk Administrator (Non-Clinical)</strong></p><p><strong>Position Overview</strong></p><p>We are seeking a highly organized, friendly, and professional <strong>Patient Services Representative</strong> to support a fast-paced, high-volume healthcare setting. This role is <strong>non-clinical</strong> and focuses on front-desk operations, patient assistance, and administrative support. The ideal candidate thrives in a busy environment, delivers excellent customer service, and works well as part of a collaborative care team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and assist patients and visitors in a high foot-traffic setting with professionalism and empathy</li><li>Manage patient check-in and check-out processes using <strong>Epic</strong></li><li>Verify patient demographics, insurance information, and appointment details</li><li>Answer and route incoming phone calls; respond to patient inquiries promptly and courteously</li><li>Schedule, confirm, and update appointments as needed</li><li>Maintain accurate documentation and ensure compliance with HIPAA and confidentiality standards</li><li>Serve as a key communication link between patients, providers, and internal departments</li><li>Support general administrative duties including scanning, filing, and data entry</li><li>Collaborate with team members to ensure smooth daily operations and positive patient experiences</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Experience working in a <strong>front desk or patient-facing healthcare environment</strong></li><li><strong>Epic front desk/registration experience required</strong></li><li>Strong communication and interpersonal skills</li><li>Excellent customer service mindset with the ability to remain calm under pressure</li><li>Ability to manage multiple priorities in a fast-paced, high-volume setting</li><li>Strong attention to detail and organizational skills</li><li>Team-oriented, dependable, and professional</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Prior experience in ambulatory care, hospital, or outpatient settings</li><li>Familiarity with medical terminology and insurance verification processes</li></ul><p><strong>Why Join Us</strong></p><ul><li>Be part of a patient-centered team making a daily impact</li><li>Dynamic, people-focused work environment</li><li>Opportunity to use your Epic and customer service skills in a meaningful way</li></ul><p><br></p>
<p>We are looking for a dedicated Financial Aid Representative to join our team in Chantilly, Virginia. In this Contract to permanent position, you will play a vital role in supporting students and learners by guiding them through financial aid processes, navigating payment options, and ensuring a seamless experience. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional customer service. This postion is onsite.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and inquiries, identifying the needs of callers and providing tailored solutions aligned with organizational policies.</p><p>• Assist students in understanding financing options, payment methods, and university guidelines to address their concerns effectively.</p><p>• Collaborate with Financial Aid Advisors to support day-to-day activities and ensure timely assistance for students.</p><p>• Manage both inbound and outbound communication to maintain queue efficiency and proactively engage students.</p><p>• Operate within a team environment to uphold high-quality service standards, participate in team discussions, and provide constructive feedback.</p><p>• Document and update student information accurately while working closely with Financial Aid Advisors to ensure records are up to date.</p><p>• Identify trends and address root causes of common issues by working with the Financial Aid Support Team.</p><p>• Meet performance objectives related to call volume and other key metrics, ensuring consistent results.</p><p>• Process payments and ensure proper updates to student records in collaboration with Financial Aid Advisors.</p><p>• Maintain a strong understanding of university systems, policies, and federal regulations related to financial aid.</p>
<p>The Patient Access Representative / Front Desk Coordinator serves as the first point of contact for patients and families accessing care within our urban community health setting. This role is essential to creating a welcoming, respectful, and efficient patient experience while ensuring accurate registration, scheduling, and coordination of services. The ideal candidate is customer-focused, highly organized, and experienced using Epic in a fast-paced, high-volume environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet patients and visitors with professionalism, empathy, and cultural sensitivity</li><li>Manage high-volume front desk operations, including check-in, check-out, and patient flow coordination</li><li>Register and update patient demographic, insurance, and contact information in <strong>Epic</strong></li><li>Schedule, confirm, and coordinate appointments across multiple service lines</li><li>Verify insurance eligibility, referrals, and authorizations as required</li><li>Collect co-pays and provide clear explanations of forms, processes, and next steps</li><li>Serve as a liaison between patients, clinical staff, and care teams to ensure smooth service delivery</li><li>Respond to patient inquiries in person and by phone with accuracy and compassion</li><li>Maintain strict confidentiality and compliance with <strong>HIPAA</strong> and organizational policies</li><li>Identify and escalate access barriers or patient concerns to appropriate team members</li><li>Support administrative tasks including scanning, documentation, and records management</li></ul><p><br></p>
We are looking for a dedicated Financial Aid Representative to join our team in Chantilly, Virginia. In this Contract to permanent position, you will play a vital role in supporting students and learners by guiding them through financial aid processes, navigating payment options, and ensuring a seamless experience. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional customer service.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, identifying the needs of callers and providing tailored solutions aligned with organizational policies.<br>• Assist students in understanding financing options, payment methods, and university guidelines to address their concerns effectively.<br>• Collaborate with Financial Aid Advisors to support day-to-day activities and ensure timely assistance for students.<br>• Manage both inbound and outbound communication to maintain queue efficiency and proactively engage students.<br>• Operate within a team environment to uphold high-quality service standards, participate in team discussions, and provide constructive feedback.<br>• Document and update student information accurately while working closely with Financial Aid Advisors to ensure records are up-to-date.<br>• Identify trends and address root causes of common issues by working with the Financial Aid Support Team.<br>• Meet performance objectives related to call volume and other key metrics, ensuring consistent results.<br>• Process payments and ensure proper updates to student records in collaboration with Financial Aid Advisors.<br>• Maintain a strong understanding of university systems, policies, and federal regulations related to financial aid.
We are looking for a detail-oriented Legal Secretary to join our team on a contract basis in Baltimore, Maryland. The ideal candidate will handle front desk responsibilities, manage client intake processes, and ensure smooth communication between clients and legal services. This position requires excellent organizational skills and a proactive approach to supporting the office's daily operations.<br><br>Responsibilities:<br>• Serve as the primary front desk representative, welcoming clients and addressing initial inquiries.<br>• Conduct thorough intake processes for potential new clients, gathering necessary information to determine service suitability.<br>• Assess client needs and direct them to appropriate resources, including referrals to other legal firms when necessary.<br>• Input client data accurately into legal management software, ensuring records are up-to-date.<br>• Manage calendars efficiently to support scheduling and appointments for the office.<br>• Provide dictation support and assist in preparing legal correspondence and documents.<br>• Deliver exceptional customer service to clients, ensuring a thorough and welcoming experience.<br>• Collaborate with team members to streamline office workflows and maintain operational efficiency.
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are seeking an experienced **FMLA Specialist** to support time-sensitive leave administration within a fast-paced HR environment. This role is responsible for managing employee leave requests in compliance with federal and state regulations while maintaining strict confidentiality and delivering a high level of employee support.</p><p><br></p><p>#### **Key Responsibilities**</p><p><br></p><p>* Administer and track **FMLA, ADA, and other leave programs** in accordance with applicable laws and company policies</p><p>* Review, process, and manage leave requests and supporting documentation within required timelines</p><p>* Serve as a point of contact for employees, managers, and HR partners regarding leave-related inquiries</p><p>* Ensure accurate documentation, recordkeeping, and data entry in HRIS systems</p><p>* Maintain **confidential employee information** with the highest level of discretion</p><p>* Communicate leave decisions clearly and professionally, including eligibility, approvals, denials, and return-to-work requirements</p><p>* Collaborate with HR, Payroll, and Benefits teams to ensure accurate coordination and compliance</p><p>* Monitor deadlines and proactively follow up to ensure timely completion of all leave processes</p><p><br></p><p>#### **Qualifications**</p><p><br></p><p>* **1+ years of HR experience**, with direct involvement in FMLA or leave administration strongly preferred</p><p>* Working knowledge of **FMLA, ADA, and related employment laws**</p><p>* Strong attention to detail and ability to manage **time-sensitive workloads**</p><p>* Proven ability to handle confidential and sensitive information professionally</p><p>* Excellent written and verbal communication skills</p><p>* Proficiency with HRIS systems and Microsoft Office (Excel, Word, Outlook)</p><p>* Ability to work independently while managing competing priorities</p><p><br></p><p>#### **Preferred Skills**</p><p><br></p><p>* Experience in high-volume or fast-paced HR environments</p><p>* Prior work supporting healthcare, higher education, government, or corporate HR teams</p><p>* Customer-focused mindset with strong problem-solving skills</p><p><br></p>
<p>We are seeking a motivated, personable, and tech-savvy Front Desk Coordinator to join our team in Columbia, Maryland. This contract-to-permanent position is ideal for someone who thrives in a dynamic environment, enjoys delivering exceptional administrative and customer service support, and is comfortable navigating digital tools. If you are organized, proactive, and passionate about creating positive experiences, we invite you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, including vendors, clients, and customers, ensuring a detail oriented and friendly first impression.</p><p>• Oversee the completion of necessary paperwork, sign-in protocols, and security procedures.</p><p>• Maintain cleanliness and organization in shared spaces such as the lobby, kitchen, and open work areas.</p><p>• Provide informative tours of office spaces, conference rooms, and virtual workspaces to potential clients.</p><p>• Support sales efforts by assisting new clients with leasing office spaces or booking meeting rooms.</p><p>• Manage special administrative tasks and projects as required to support the team.</p><p>• Operate a multi-line phone system, answering and directing inbound calls efficiently.</p><p>• Deliver concierge-style services to meet the needs of clients and visitors.</p><p>• Collaborate with team members to ensure smooth front desk operations and customer satisfaction.</p>
<p>We are looking for a detail-oriented and friendly Receptionist for a contract position in Hyattsville, Maryland. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p><p><br></p>
We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.<br><br>Responsibilities:<br>• Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals.<br>• Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department.<br>• Resolve conflicts efficiently to ensure a positive experience for all parties involved.<br>• Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties.<br>• Ensure the reception area is organized, presentable, and conducive to a welcoming environment.<br>• Provide support for office coordination activities, including scheduling and communication tasks.<br>• Utilize multi-line phone systems to handle incoming calls with efficiency.<br>• Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment.<br>• Deliver concierge-style services by anticipating and addressing the needs of guests and staff.<br>• Collaborate with team members to ensure smooth communication and workflow across the office.
<p>We are looking for an experienced Receptionist to join our team in Rockville, Maryland. This contract position offers an opportunity to showcase your organizational and customer service skills in a dynamic, detail-oriented services environment. As the first point of contact for clients and visitors, you will play a key role in maintaining smooth operations and a welcoming atmosphere.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p>Job Summary</p><p>The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.</p><p>Responsibilities</p><p>• Greet and check in patients professionally in English and Spanish</p><p>• Answer and route incoming calls; respond to general inquiries</p><p>• Verify patient demographics, insurance, and consent forms</p><p>• Schedule, confirm, and update appointments in Athena or other EMR systems</p><p>• Collect copays and process basic payments as required</p><p>• Maintain organized front-desk and waiting areas</p><p>• Ensure confidentiality and compliance with HIPAA guidelines</p><p><br></p>
<p>Robert Half has a new direct-hire opportunity for a Medical Accounts Receivable and Billing Specialist. This role will support a growing department. Our client offers great work-life balance and ability to work in a fast-paced environment where your work will make a big impact. This position sits on-site full-time Monday-Friday.</p><p><br></p><ul><li>Responsible for billing and coding</li><li>Collecting on past due balances</li><li>Insurance company follow-up</li><li>Maintain up to date information from insurance companies and customers</li><li>Reduce AR aging</li><li>Special project as assigned</li><li>Provide and obtain necessary documentation as needed</li></ul><p><br></p>
<p>Job Summary</p><p>The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.</p><p>Responsibilities</p><p>• Greet and check in patients professionally in English and Spanish</p><p>• Answer and route incoming calls; respond to general inquiries</p><p>• Verify patient demographics, insurance, and consent forms</p><p>• Schedule, confirm, and update appointments in Athena or other EMR systems</p><p>• Collect copays and process basic payments as required</p><p>• Maintain organized front-desk and waiting areas</p><p>• Ensure confidentiality and compliance with HIPAA guidelines</p><p><br></p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p>Responsibilities:</p><p>• Greet visitors and clients professionally in English and Spanish</p><p>• Answer, screen, and route incoming phone calls and emails</p><p>• Translate basic verbal and written communication between English and Spanish as needed</p><p>• Schedule appointments and manage calendars</p><p>• Maintain front desk organization and common areas</p><p>• Perform administrative tasks including data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Maintain confidentiality of sensitive and protected information</p><p><br></p>
