Add your latest resume to match with open positions.

17 results for Customer Service Specialist in Tysons, VA

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-07-28T00:00:00Z

Customer Service Representative

Mount Airy, MD
onsite
Temporary to Hire
21.375 - 24.75 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion. Responsibilities: • Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts. • Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete. • Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented. • Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration. • Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions. • Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate. • Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems. • Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.
2026-08-03T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking a Customer Service Representative to join our team in a fully onsite role. This is a great opportunity for someone with at least 1 year of customer service or collections experience who is looking to grow within a company. Qualifications:<ul><li>1+ years of customer service or collections experience</li><li>Strong verbal and written communication skills</li><li>Proficiency in Microsoft Office Suite</li><li>Tech-savvy with the ability to learn new systems quickly</li><li>Desire to build a long-term career and grow within the organization</li></ul>
2026-07-20T00:00:00Z

Customer Service Representative

Bowie, MD
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion. Responsibilities: • Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters. • Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support. • Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps. • Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability. • Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience. • Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment. • Provide guidance on account systems and related processes so customers understand available resources and required actions. • Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information.
2026-07-22T00:00:00Z

Customer Service Representative

Chantilly, VA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive customer experience. You will be onsite full-time Monday to Friday. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve customer complaints and issues while maintaining a high level of service. </li><li>Process orders, returns, account updates, and service requests accurately. </li><li>Document customer interactions and maintain detailed records in internal systems. </li><li>Collaborate with internal departments to resolve complex customer concerns. </li><li>Provide product, service, and policy information to customers. </li><li>Meet performance goals related to response time, resolution, and customer satisfaction. </li></ul>
2026-07-21T00:00:00Z

Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking a professional and customer-focused Customer Service Representative to serve as a primary point of contact for customers and provide timely, accurate, and friendly assistance. The ideal candidate will have excellent communication and problem-solving skills, strong attention to detail, and the ability to manage multiple customer inquiries in a fast-paced environment.Key Responsibilities<ul><li>Serve as a primary point of contact for customers via phone, email, and in-person communication.</li><li>Respond to customer questions, requests, and concerns in a professional and timely manner.</li><li>Provide accurate information regarding products, services, policies, procedures, and account information.</li><li>Research customer inquiries and work to resolve issues efficiently and effectively.</li><li>Process customer orders, requests, account updates, and other transactions as needed.</li><li>Enter and maintain accurate customer information in databases and internal systems.</li><li>Document customer interactions, inquiries, and resolutions to ensure accurate records.</li><li>Follow up with customers regarding outstanding requests, issues, or required information.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Collaborate with internal departments to resolve customer concerns and ensure a positive customer experience.</li><li>Assist with preparing reports, spreadsheets, correspondence, and other administrative documentation.</li><li>Maintain confidentiality of customer and company information.</li><li>Meet established customer service, productivity, accuracy, and response-time goals.</li><li>Assist with other administrative and customer service duties as assigned.</li></ul>
2026-08-04T00:00:00Z

Customer Service Representative II

Ashburn, VA
onsite
Temporary / Contract
21 - 21.5 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team in Ashburn, Virginia as a Customer Service Representative. This Long-term Contract position is ideal for someone who can balance responsive client support with strong administrative coordination and a proactive approach to service improvement. The role will support customer accounts, help resolve service-related issues, and contribute to sales support and office operations through clear communication and accurate recordkeeping. Responsibilities:• Respond to customer inquiries promptly and provide accurate information to support a positive service experience.• Manage customer account activity, update database records, and maintain organized documentation for daily operations.• Assist with sales-related support by identifying customer needs, promoting appropriate solutions, and helping strengthen client relationships.• Coordinate office and administrative tasks to ensure smooth workflow, timely follow-up, and adherence to company policies.• Review transactions and account details for accuracy, including support for revenue-related recordkeeping and reporting processes.• Contribute to quality initiatives by following established standards, identifying process gaps, and recommending practical improvements.• Communicate effectively with internal teams and customers to resolve issues, clarify requests, and maintain service continuity.• Support onboarding and guidance for new team members by sharing procedures, service expectations, and best practices.
2026-08-04T00:00:00Z

Call Center Representative

Chantilly, VA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking a professional and customer-focused Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with questions and concerns, resolve issues efficiently, and provide a positive service experience. The ideal candidate has strong communication skills, patience, and the ability to multitask in a fast-paced environment. You will be working Monday to Friday full time. Responsibilities:<ul><li>Answer a high volume of inbound and/or outbound customer calls.</li><li>Assist customers with account questions, service issues, orders, and general inquiries. </li><li>Document customer interactions accurately in the system.</li><li>Resolve complaints professionally and escalate complex issues as needed. </li><li>Maintain knowledge of company products, services, and policies. </li><li>Meet performance goals for call handling, customer satisfaction, and response times. </li></ul>
2026-07-21T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative, operational, and customer-facing activities. This role helps drive efficiency across the sales process by managing documentation, coordinating communication, maintaining records, and ensuring a high level of service for internal teams and clients. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-07-28T00:00:00Z

Client Services Associate

Baltimore, MD
onsite
Temporary / Contract
23 - 29 USD / Hourly
The Client Services Associate provides exceptional customer support while ensuring the smooth day-to-day administration of client accounts and office operations. This role serves as the primary point of contact for clients, handling inquiries, coordinating appointments, maintaining records, and delivering a high standard of customer service. Key Responsibilities<ul><li>Serve as the primary point of contact for clients via phone, email, and in person, providing exceptional customer service and resolving inquiries in a timely, professional manner.</li><li>Build and maintain strong client relationships through proactive communication, follow-up, and effective issue resolution, escalating complex concerns as needed.</li><li>Coordinate appointments, meetings, and client communications while managing calendars and ensuring seamless service delivery.</li><li>Maintain accurate client records by performing data entry, updating databases, and organizing electronic and physical files.</li><li>Collaborate with internal departments to monitor client requests, track progress, and ensure timely completion of services.</li><li>Support daily office operations by managing communications, maintaining confidential information, assisting with special projects, and ensuring compliance with company policies.</li><li>Generate reports, monitor service metrics, and identify opportunities to improve operational efficiency and client satisfaction.</li></ul>
2026-07-20T00:00:00Z

Benefits Customer Support Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a customer-focused and detail-oriented Benefits Customer Support Representative to join our team for the Open Enrollment season. In this role, you will serve as a trusted resource for employees, members, and clients by helping them confidently navigate their health insurance and employee benefit options. You'll deliver exceptional customer service by answering benefit-related questions, explaining plan options, resolving enrollment issues, processing benefit changes, and ensuring a seamless enrollment experience. Through phone, email, and chat support, you'll maintain accurate records in customer relationship management (CRM) and benefits administration systems while ensuring compliance with company policies and applicable regulations. Your expertise and commitment to outstanding service will play a key role in helping employees make informed benefits decisions during this critical enrollment period. Key Responsibilities<ul><li>Serve as the primary point of contact for employee and member inquiries regarding medical, dental, vision, life, disability, and retirement benefits.</li><li>Guide employees through the annual Open Enrollment process, including plan comparisons, eligibility requirements, enrollment deadlines, and qualifying life events.</li><li>Process benefit enrollments, changes, cancellations, and dependent updates accurately and within established service-level agreements.</li><li>Investigate and resolve benefit discrepancies, billing concerns, eligibility issues, and claims-related questions.</li><li>Document all customer interactions, cases, and resolutions within CRM and benefits administration systems.</li><li>Coordinate with insurance carriers, HR departments, payroll teams, and third-party administrators to resolve complex benefit issues.</li><li>Educate customers on plan options, coverage details, provider networks, deductibles, copays, and wellness programs.</li><li>Maintain confidentiality while handling sensitive employee and health information in compliance with HIPAA and company policies.</li><li>Meet productivity, quality assurance, and customer satisfaction metrics in a fast-paced call center or service environment.</li></ul>
2026-07-20T00:00:00Z

Bilingual Spanish Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
19 - 25 USD / Hourly
We are seeking a Bilingual Spanish Customer Service Representative to serve as a key point of contact for both English- and Spanish-speaking customers. This position will be responsible for providing exceptional customer service, answering questions, resolving concerns, processing requests, and ensuring customers receive clear and accurate information in their preferred language. The ideal candidate is fluent in Spanish and English, professional, patient, and comfortable communicating with a diverse customer base.Responsibilities<ul><li>Provide customer service and support to English- and Spanish-speaking customers by phone, email, and in person.</li><li>Communicate with Spanish-speaking customers to understand their needs, answer questions, and provide accurate information regarding products, services, accounts, or processes.</li><li>Translate or explain company information, policies, procedures, and documentation to Spanish-speaking customers as needed.</li><li>Respond to customer inquiries and concerns in a timely, professional, and courteous manner.</li><li>Troubleshoot customer issues and identify appropriate solutions while maintaining a positive customer experience.</li><li>Process customer requests, orders, payments, account updates, and other transactions accurately.</li><li>Enter and maintain customer information and service interactions in company databases or CRM systems.</li><li>Follow up with customers regarding outstanding questions, requests, or concerns.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Communicate customer needs and concerns to internal teams to help ensure timely resolution.</li><li>Maintain accurate documentation of customer interactions and transactions.</li><li>Handle a high volume of customer interactions while maintaining professionalism, accuracy, and attention to detail.</li><li>Maintain knowledge of company products, services, policies, and procedures to effectively assist customers.</li><li>Perform additional administrative and customer service responsibilities as assigned.</li></ul>
2026-08-04T00:00:00Z

Temporary Customer Service Representative

Herndon, VA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a Temporary Customer Service Representative for summer support needs. This role is ideal for someone with strong communication skills, a dependable work ethic, and the flexibility to move between buildings as needed. Responsibilities<ul><li>Provide friendly and professional customer service</li><li>Assist visitors, staff, or customers with questions and basic support needs</li><li>Communicate clearly with team members and other departments</li><li>Move between buildings or work areas as needed to support operations</li><li>Perform general administrative or customer support tasks as assigned</li></ul>
2026-07-20T00:00:00Z

Order Management Specialist

Herndon, VA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an Order Management Specialist to support post-sales operations for a Long-term Contract position based in Herndon, Virginia. This role focuses on validating purchase order details, coordinating accurate order setup, and ensuring smooth communication across internal teams to keep customer commitments on track. The ideal candidate brings strong attention to detail, sound judgment when handling exceptions, and the ability to manage sensitive business information with professionalism. Responsibilities: • Examine incoming purchase orders to confirm they match approved quotes, including term length, product selections, pricing, quantities, and the correct buying and selling parties. • Create and maintain sales orders and associated product records in Salesforce with a high level of accuracy and completeness. • Coordinate closely with fulfillment partners by sharing order details, tracking progress, and updating system records after completion. • Review non-routine order situations, identify issues that require escalation, and guide requests through the appropriate internal approval channels. • Prepare delivery-related documentation and provide proof of delivery to customers when needed. • Support order processing activities involving detailed compliance considerations, including government and multi-channel purchasing environments. • Maintain orderly documentation and accurate data entry throughout the order lifecycle to support operational visibility and contract compliance.
2026-08-03T00:00:00Z

Part-Time Office Support Specialist

Baltimore, MD
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a service-focused Sr. Customer Service Representative to support heavy inbound troubleshooting calls. This part-time position averages 25-30 hours per week, and is ideal for someone who combines strong communication skills with hands-on technical support and excellent communication skills. The person in this role will help employees get set up successfully, resolve common issues, and keep device and asset records accurate and up to date in an on-site environment. Responsibilities:• Manage the handoff of organization-issued wireless devices to employees and ensure each assignment is properly documented.• Guide users through new device activation and confirm that calling, messaging, and data features are working correctly.• Prepare mobile devices for use by completing setup tasks such as account access assistance and credentials• Address routine problems involving activation, connectivity, or device functionality, and route advanced technical or carrier matters to the appropriate teams as applicable.• Deliver clear and attentive support during in-person pickup and onboarding interactions with employees of varying technical skill levels.• Work directly with wireless service providers to help resolve provisioning, service, and activation concerns.• Maintain accurate inventory, assignment, and asset tracking information within internal records and databases.• Support device lifecycle activities including replacements, upgrades, and exchanges while following established procedures.• Handle equipment and account information with discretion and maintain confidentiality at all times.
2026-08-03T00:00:00Z

Enrollment Specialist

Baltimore, MD
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Enrollment Specialist to provide administrative support during the company's annual Open Enrollment period. This individual will assist employees with the enrollment process, review and process benefit elections, maintain accurate employee information, and respond to questions regarding enrollment requirements and deadlines.The ideal candidate will be comfortable working in a high-volume, deadline-driven environment and have strong attention to detail, communication, and organizational skills. Previous experience with benefits, HR, enrollment, or employee support is preferred.Key Responsibilities<ul><li>Provide administrative support throughout the company's annual Open Enrollment period.</li><li>Assist employees with completing and submitting benefit enrollment and election forms.</li><li>Answer employee questions regarding the enrollment process, required documentation, deadlines, and available resources.</li><li>Review enrollment forms and supporting documentation for completeness and accuracy.</li><li>Enter and update employee benefit elections and personal information in HRIS or benefits systems.</li><li>Verify enrollment information and identify discrepancies or missing documentation.</li><li>Follow up with employees regarding incomplete forms, missing information, or required corrections.</li><li>Process benefit changes and updates in accordance with established procedures and enrollment deadlines.</li><li>Maintain accurate electronic and physical records related to employee benefit elections.</li><li>Assist with tracking enrollment activity and outstanding employee submissions.</li><li>Provide timely and professional customer service to employees by phone, email, and in person.</li><li>Escalate complex benefits questions or issues to the appropriate HR or Benefits team member.</li><li>Maintain strict confidentiality when handling employee personal and benefits information.</li><li>Prepare spreadsheets, reports, tracking logs, and other Open Enrollment documentation.</li><li>Assist with data audits and quality-control reviews to ensure enrollment information is accurate.</li><li>Meet established processing deadlines, productivity expectations, and accuracy standards.</li><li>Provide additional administrative support to the HR/Benefits team as needed during the Open Enrollment period.</li></ul>
2026-08-04T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a highly organized Client Team Support Associate to provide administrative support to senior leaders and help keep daily office operations running efficiently in McLean, Virginia. This Long-term Contract position is ideal for someone who is comfortable managing multiple priorities, communicating professionally, and handling a wide range of coordination tasks with accuracy. The right candidate will bring strong experience with Microsoft Office, especially Excel, along with a proactive approach to scheduling, travel arrangements, and document management. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and appointments are scheduled accurately and efficiently. • Arrange business travel plans, including itineraries, transportation, and related logistics, while keeping leaders informed of any updates. • Prepare, organize, scan, and maintain business documents and records to support smooth day-to-day operations. • Review, submit, and track expense reports and invoices with close attention to detail and timeliness. • Provide front-office and administrative support, including answering inbound calls and responding to routine requests professionally. • Enter and update information in internal records and spreadsheets, maintaining accuracy across administrative data. • Support general office activities by handling filing, correspondence, and other coordination tasks as needed. • Use Microsoft Office applications, including Excel, to create reports, manage information, and support team priorities.
2026-08-04T00:00:00Z