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25 results for Medical Customer Service Specialist in Thousand Oaks, CA

Medical Insurance Collections Specialist

Los Angeles, CA
onsite
Temporary to Hire
25.01 - 31.9 USD / Hourly
A Hospital in Los Angeles is seeking an experienced Medical Insurance Collections Specialist to join its revenue cycle team. The Medical Insurance Collections Specialist role will focus on insurance follow-up and collections for HMO and PPO payers, with an emphasis on resolving outstanding balances, researching claim issues, and securing timely reimbursement. The ideal candidate for the Medical Insurance Collections Specialist role will also have experience working with UB04 claims in a hospital setting. Key Responsibilities:<ul><li>Perform insurance collections follow-up on outstanding hospital claims with a focus on HMO and PPO payers. </li><li>Contact insurance companies and payers to obtain claim status, secure payment, and resolve unpaid or underpaid accounts. </li><li>Review and work hospital UB04 claims to ensure accurate billing and proper reimbursement..</li><li>Investigate and resolve claim denials, rejections, underpayments, and payment delays. </li><li>Submit corrected claims, supporting documentation, and appeals as needed to facilitate payment resolution. </li><li>Follow up on aged accounts receivable and maintain productivity in line with departmental goals. </li><li>Document all collection activity, account updates, and payer communications in the billing system.</li><li>Collaborate with billing, coding, and patient financial services teams to resolve claim discrepancies and improve reimbursement outcomes. </li><li>Monitor payer trends and escalate recurring issues impacting collections. </li></ul> Qualifications:<ul><li>3+ years of experience in medical insurance collections, insurance follow-up, or healthcare accounts receivable..</li><li>Hospital billing or collections experience required. </li><li>Strong knowledge of HMO and PPO insurance plans, payer guidelines, and reimbursement processes. </li><li>Experience working with UB04 claims required. </li><li>Familiarity with denial management, appeals, and claim resolution processes</li><li>Strong attention to detail, organizational skills, and ability to manage a high-volume workload..</li><li>Excellent communication and problem-solving skills..</li><li>Proficiency with hospital billing systems and electronic medical records preferred.</li></ul>
2026-09-08T00:00:00Z

Medical Biller/Collections Specialist

Los Angeles, CA
onsite
Temporary to Hire
25.55 - 33.9 USD / Hourly
A Hospital in Los Angeles is in the immediate need of a Medical Insurance Collections Specialist to support its hospital-based revenue cycle team. The Medical Insurance Collections Specialist role is ideal for someone who understands insurance follow-up, hospital claims, denials management, appeals and reimbursement workflows in a fast-paced healthcare setting. The Medical Insurance Collections Specialist will help drive payment resolution by researching claim issues, addressing payer delays, resolve denials and working closely with internal teams to improve collection results. Responsibilities:• Manage follow-up activities for unpaid or underpaid hospital insurance claims, with attention to high-volume payer accounts and timely reimbursement.• Review UB04 hospital claims for accuracy, completeness, and billing compliance before pursuing collection resolution.• Research denials, rejections, delayed payments, and partial reimbursements to determine the next steps needed for account resolution.• Prepare and submit corrected claims, appeal packages, and supporting documents to resolve outstanding balances efficiently.• Work aging accounts receivable inventories and maintain daily productivity aligned with departmental expectations.• Record all account actions, payer conversations, and status updates clearly within the billing system.• Partner with billing, coding, and patient financial services teams to resolve claim discrepancies and reduce reimbursement barriers.• Track recurring payer issues and escalate patterns that negatively affect collection performance or payment turnaround times.
2026-09-03T00:00:00Z

Medical Biller/Collections Specialist

Los Angeles, CA
onsite
Temporary to Hire
26.6 - 30.8 USD / Hourly
An Ambulatory Surgery Center in Los Angeles is in the need of a Medical Biller/Collections Specialist. This Medical Biller/Collections Specialist is ideal for someone who understands the full revenue cycle and can confidently manage claims, denials, and payer follow-up for surgical services. The right candidate for the Medical Biller/Collections Specialist role will bring healthcare billing experience, strong insurance knowledge, and the ability to keep accounts moving toward timely reimbursement. Responsibilities:• Manage end-to-end billing and collections activities for surgical services, from charge review through payment follow-up.• Confirm patient coverage, authorization details, and payer information using available electronic records and insurance carrier resources before claims are submitted.• Enter billing data and post charges accurately for surgical cases while maintaining complete and organized account documentation.• Pursue outstanding third-party balances by conducting regular follow-up with commercial and government payers across multiple plan types.• Investigate explanation of benefits, identify denial causes, correct claim issues, and resubmit claims to support reimbursement.• Monitor assigned claim queues and worklists each day to address unresolved accounts, aging items, and billing exceptions in a timely manner.• Review provider documentation, including urgent care and surgical records, to ensure charges are supported and billing can proceed accurately.• Apply appropriate diagnosis, procedure, medication, and supply codes based on clinical documentation and operative reports completed by providers.• Examine aged accounts and unresolved payer responses to resolve denials, appeals, and collection issues efficiently.
2026-09-08T00:00:00Z

Medical Authorizations Specialist

Los Angeles, CA
onsite
Temporary / Contract
24.07 - 30.12 USD / Hourly
A Hospital in Los Angeles is looking for an experienced Medical Authorizations Specialist to support patient access and revenue cycle operations for a healthcare organization. The Medical Authorizations Specialist position focuses on securing timely insurance approvals, insurance verifications confirming coverage details, and helping patients move forward with needed services without unnecessary delays. The Medical Authorizations Specialist candidate brings strong payer knowledge, sound judgment, and a patient-centered approach in a fast-moving hospital or clinical environment. Responsibilities:• Manage authorization and precertification requests for scheduled and unscheduled services across a range of government and commercial health plans.• Confirm active medical insurance coverage, benefit levels, and service-specific requirements before care is delivered to reduce claim and scheduling issues.• Evaluate provider orders and supporting clinical records to prepare complete submissions that align with payer criteria.• Track open requests, communicate with insurers, and take timely action to obtain determinations within required turnaround times.• Share updates on approval, denial, or pending status with care teams, schedulers, physicians, and patients as needed.• Investigate barriers that could interrupt treatment timelines and work with internal and external parties to resolve them quickly.• Record authorization activity, follow-up efforts, and outcomes accurately within the electronic medical record and related billing systems.• Assist with reconsiderations or appeals when requests are postponed or denied, using documentation that supports medical necessity.• Stay informed on changing payer rules, regulatory expectations, and authorization workflows while protecting patient confidentiality at all times.
2026-09-08T00:00:00Z

Medical Insurance Denials Specialist

Los Angeles, CA
onsite
Temporary to Hire
26.6 - 31.98 USD / Hourly
A hospital in Los Angeles is seeking an experienced Medical Insurance Denials Specialist to join its revenue cycle team. The Medical Insurance Denials Specialist will focus on insurance follow-up and collections for HMO and PPO payers, with an emphasis on resolving outstanding balances, researching claim issues, and securing timely reimbursement. The ideal Medical Insurance Deniasl Specialist candidate will also have experience working with UB04 claims in a hospital setting. Key Responsibilities:<ul><li> </li><li>Perform insurance collections follow-up on outstanding hospital claims with a focus on HMO and PPO payers.</li><li>Contact insurance companies and payers to obtain claim status, secure payment, and resolve unpaid or underpaid accounts.</li><li>Review and work hospital UB04 claims to ensure accurate billing and proper reimbursement..</li><li>Investigate and resolve claim denials, rejections, underpayments, and payment delays.</li><li>Submit corrected claims, supporting documentation, and appeals as needed to facilitate payment resolution.</li><li>Follow up on aged accounts receivable and maintain productivity in line with departmental goals.</li><li>Document all collection activity, account updates, and payer communications in the billing system.</li><li>Collaborate with billing, coding, and patient financial services teams to resolve claim discrepancies and improve reimbursement outcomes.</li><li>Monitor payer trends and escalate recurring issues impacting collections.</li></ul>
2026-09-03T00:00:00Z

Hospital Medical Insurance Denials Specialist

Van Nuys, CA
onsite
Temporary / Contract
24 - 30 USD / Hourly
A leading hospital in the San Fernando Valley is seeking a dedicated Hospital Medical Insurance Denials Specialist to join its team. In this role, you will oversee all aspects of the hospital's billing and collections processes, ensuring timely and accurate reimbursement. The Hospital Medical Insurance Denials Specialist will be responsible for managing billing activities and collections for Medicare managed care, commercial insurance, PPO/HMO, and Medi-Cal managed care accounts. This position requires strong attention to detail, a deep understanding of healthcare billing guidelines, and the ability to work collaboratively with internal departments and insurance payers to resolve outstanding claims. Responsibilities:• Conduct hospital billing and collection processes with accuracy and efficiency• Handle Medicare managed care, commercial, PPO/HMO, and Medical managed care• Provide training for Collector I positions• Appeals and denials management.• Engage in Appeals, Billing Functions, Claim Administration, and Collection Processes as part of the role• Oversee the management of insurance correspondence and maintain accurate records• Monitor patient accounts and take appropriate action to collect insurance payments.
2026-08-28T00:00:00Z

Medical Finance Specialist

Los Angeles, CA
onsite
Temporary / Contract
22.23 - 29.12 USD / Hourly
A Medical Center in Long Beach is in the immediate need of Medical Finance Specialist. The Medical Finance Specialist will play a vital role in ensuring accurate financial screening, eligibility and insurance verification for incoming patients. The Medical Finance Specialist ideally will have strong experience in eligibility, microsoft excel and medi-cal insurance. Responsibilities:• Conduct financial screenings for incoming clients to determine eligibility and financial liability.• Verify Medi-Cal coverage and other insurance eligibility to ensure proper documentation and accurate billing.• Maintain and update client financial records in electronic health record systems.• Organize and track annual re-evaluations of client financial information.• Follow up with clinical staff to ensure completion of required documentation for financial folders.• Collect and manage client documents, such as Medi-Cal cards, social security cards, and identification cards.• Create and oversee electronic insurance folders, including adjustments, claims, and explanation of benefits (EOBs).• Audit financial folders upon client discharge to ensure compliance and accuracy.
2026-08-28T00:00:00Z

Surgery Medical Biller/Collections Specialist

Los Angeles, CA
onsite
Temporary to Hire
24.7 - 30.12 USD / Hourly
A Surgery Center in Los Angeles is in the need of a Surgery Medical Billing Collections Specialist.The Surgery Medical Billing Collections Specialist must have at least 2 years of experience in the healthcare industry. The Surgery Medical Billing Collections Specialist must be able to work review aged EOBs and resolve denials. DUTIES AND RESPONSIBILITIES -Performs full cycle billing and collection functions for Surgical professional fees -Verify patient eligibility, authorization status and primary payer information via CareConnect and Insurance portals prior to claim submission -Performs all data entry and charge posting functions for surgical services as needed -Performs all third party follow-up functions for all products and surgical procedures. -Reviews EOBS and Denials. Make corrections as required and resubmit the claim for payments -Work on the Athena Work Dashboard / Claim list on a daily basis for all services assigned -Performs daily review of Urgent Care provider chart notes to assure that documentation is complete and supportive of submitted charges prior to billing. -Provides the correct ICD-10M code to identify the provider's narrative diagnosis -Provides the correct HCPCS code to identify medications and supplies -Provides the correct CPT code to accurately identify the services performed based on the provider's documentation. - Reviews all surgical operative reports and assigns appropriate CPT codes and tCD-10-CM codes for services performed by staff surgeons
2026-09-03T00:00:00Z

Customer Service Representative

Santa Barbara, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume customer contact environment in California. This Long-term Contract position is ideal for someone who enjoys helping customers, handling incoming inquiries effectively, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers while delivering timely service and maintaining clear, courteous communication. Responsibilities: • Respond to inbound customer calls and provide prompt, detail-oriented assistance for questions, requests, and service needs. • Place outbound calls as needed to follow up on customer inquiries, confirm details, or resolve outstanding issues. • Enter customer orders accurately into internal systems while verifying information for completeness and correctness. • Address service concerns with patience and sound judgment, working toward efficient and positive resolutions. • Maintain detailed and organized records of customer interactions, requests, and order activity. • Communicate clearly with internal teams to escalate issues, coordinate support, and help ensure smooth customer service operations. • Manage multiple customer interactions throughout the day while meeting quality expectations and response timelines.
2026-09-03T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Gardena, California on a contract basis with the potential for a permanent role. This role supports both customer interactions and sales operations, combining responsive service, accurate record management, and day-to-day coordination for the outside sales team. The ideal candidate is organized, communicative, and comfortable balancing phone-based outreach, administrative tasks, and detailed data entry in a fast-paced environment. Responsibilities:• Deliver responsive support to customers while assisting the sales organization with daily operational needs.• Partner with outside sales representatives to coordinate follow-up activities, documentation, and routine administrative tasks.• Place outbound calls to prospective and existing customers to support lead development and ongoing communication.• Record customer details, sales activity, and order-related information with a high level of accuracy.• Maintain organized and current information within CRM platforms and internal tracking systems.• Update sales documents, reference materials, and shared files so teams have access to current information.• Monitor open leads and follow-up items to help ensure timely responses and consistent customer engagement.• Contribute to general office support and data entry tasks that keep customer and prospect records well organized.
2026-09-02T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-09-02T00:00:00Z

Customer Service Representative

Encino, CA
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily client interactions in Encino, California. This Long-term Contract to hire position is ideal for someone who excels in a fast-paced call center environment and can provide attentive service across phone and email channels. The role focuses on resolving inquiries, entering accurate information, and helping customers with orders and appointment coordination. Responsibilities:• Handle a high volume of incoming customer calls with professionalism, efficiency, and a service-focused approach.• Respond to customer questions, concerns, and requests by phone and email while delivering clear and courteous communication.• Enter customer details, service updates, and order information accurately into company systems and records.• Assist with order processing activities and verify information to help ensure timely and correct completion.• Coordinate and schedule appointments based on customer needs, availability, and established procedures.• Make outbound calls as needed to follow up on requests, confirm details, or provide status updates.• Use VoIP phone systems and standard office software such as Microsoft Word and Microsoft Excel to complete daily tasks.• Maintain organized documentation of customer interactions and escalate complex issues to the appropriate team when necessary.
2026-08-31T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a service-oriented individual to join a nonprofit organization in California as a Contract Customer Service Representative. This role supports membership activities, educational programs, and event coordination by handling inquiries, maintaining accurate records, and helping deliver a positive experience for members, participants, and volunteers. The position is well suited for someone who is highly organized, comfortable managing multiple details, and confident communicating with a wide range of stakeholders. Responsibilities: • Respond to inbound member and participant inquiries by phone and email, providing timely and attentive assistance related to services, programs, and events. • Process registrations, cancellations, refunds, and related order entry tasks while keeping records current and accurate. • Coordinate administrative details for conferences, webinars, and educational sessions to help ensure smooth execution from preparation through follow-up. • Review schedules, presentation materials, digital event content, and program information to confirm accuracy and consistency before distribution. • Gather and organize speaker profiles, headshots, award details, and program descriptions for use in event communications and collateral. • Assist with purchasing and tracking event materials such as signage, branded items, awards, and other supplies needed for organizational activities. • Schedule and support chapter leadership training activities, including participant communication and follow-up. • Provide logistical and customer service support before, during, and after events to help create a positive experience for attendees, members, and volunteers.
2026-09-08T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-09-08T00:00:00Z

Medical Front Desk

Beverly Hills, CA
onsite
Temporary / Contract
20 - 24 USD / Hourly
A healthcare company is looking for an experienced and dependable Medical Front Desk to support a busy healthcare office in California. This Medical Receptionist opportunity is ideal for someone who enjoys creating a positive patient experience while keeping daily front-office operations organized and efficient. The Medical Front Desk will serve as an important point of contact for patients, helping coordinate appointments, maintain accurate records, and uphold a high standard of confidentiality and service. Key Responsibilities:• Welcome patients in a courteous and attentive manner, creating a positive first impression at the front desk.• Coordinate new and returning patient visits by arranging, confirming, and adjusting appointments through the office scheduling system.• Respond to inbound calls and patient inquiries with clear, helpful communication regarding office procedures and next steps.• Review intake documents and insurance details for completeness and accuracy while handling sensitive information in accordance with privacy standards.• Update patient records and enter information into office systems to support accurate documentation and regulatory compliance.• Contact patients and prospective clients to follow up on inquiries and assist with securing future appointments.• Work closely with staff and providers to ensure follow-up visits are scheduled appropriately and aligned with office availability.• Provide day-to-day administrative assistance to office leadership and clinical team members as operational needs arise. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-09-08T00:00:00Z

Medical Front Desk

Beverly Hills, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
A Healthcare Company is looking for an experienced Medical Front Desk team member to support a busy healthcare office in California. This Medical Receptionist opportunity is ideal for someone who enjoys creating a positive patient experience while keeping daily front office operations organized and efficient. The Medical Receptionist will serve as a key point of contact for patients, coordinate appointments, and help maintain accurate administrative records in a fast-paced medical setting. Key Responsibilities:• Welcome patients warmly at check-in and create a detail-oriented, reassuring experience from arrival through departure.• Manage incoming calls and front desk inquiries, providing clear information and directing requests appropriately.• Coordinate new, existing, and follow-up visits by arranging, confirming, and adjusting appointments through the office scheduling system.• Review intake documents and insurance details for completeness and accuracy while safeguarding confidential patient information.• Update patient files and enter information into office records promptly to support compliance and organized documentation.• Reach out to patients or prospective clients to respond to inquiries and secure follow-up appointments when needed.• Work closely with clinical and administrative team members to ensure the daily schedule is aligned and patient flow remains efficient.• Provide general clerical and operational assistance to office leadership and medical staff as priorities arise. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-09-02T00:00:00Z

Sr. Customer Service Representative

Burbank, CA
remote
Temporary / Contract
26.657 - 30.866 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support customer operations for a growing technology organization in California. This long-term contract position will focus on delivering accurate order support, billing coordination, account assistance, and operational follow-through across multiple customer channels. The ideal candidate is highly organized, comfortable managing competing priorities, and confident working with cross-functional teams to keep customer-facing processes running smoothly. Responsibilities: • Oversee customer hardware orders from intake through completion, ensuring timely and accurate processing across multiple request channels. • Create pricing documents, issue invoices, and update recurring billing details to maintain accurate customer account records. • Monitor outstanding payments, assist with collection follow-up, and partner with accounting teams to resolve invoice-related questions. • Produce and maintain inventory reports, stock status updates, and other operational records used for customer support and planning. • Coordinate provisioning, account setup, service activations, and fulfillment tasks with internal departments to support successful delivery. • Communicate shipping progress, tracking details, and order status updates to customers and stakeholders in a clear and timely manner. • Maintain organized trackers, documentation, and support records to improve visibility and operational accuracy. • Participate in regular operations discussions and collaborate with internal teams to address issues, streamline workflows, and support continuity of service.
2026-09-03T00:00:00Z

Medical Surgery Coder (Remote)

Los Angeles, CA
remote
Temporary to Hire
27.97 - 43.99 USD / Hourly
A Hospital in Los Angeles is looking for a Medical Coder with experience in Surgery experience. The Medical Coder role will focuses on accurate coding for surgical and related outpatient services, helping ensure clean claims, reliable reimbursement, and strong compliance with payer and regulatory standards. The person in the Medical Coder role will work closely with revenue cycle partners, clinical teams, and leadership to resolve coding issues, improve documentation quality, and maintain consistent coding performance. This position is a remote Monday - Friday. CPC or CCS licence is a MUST for consideration. This role is remote Monday - Friday with equipment provided. Responsibilities:• Orthopedic Surgical Coding, Surgical Abstracting, and MediCal & CCS coding and billing guidelines (Top Requirements) • Examine surgical charge documentation and clinical records to assign accurate diagnosis, procedure, and modifier codes for billing and reimbursement activities.• Validate charge capture details, correct coding discrepancies, and confirm proper linkage between diagnoses and procedures before claims move forward.• Apply ICD-10 and CPT coding standards to surgical and designated diagnostic cases, including review of complex encounters requiring careful interpretation.• Manage daily claim and coding work queues, monitor ticket volume, and help maintain timely and accurate claim submission processes.• Review scanned charge documents for completeness and coding accuracy, escalating unusual or high-risk issues when necessary.• Support reporting and trend analysis by tracking coding errors, identifying recurring issues, and sharing findings with management for process improvement.• Collaborate with revenue cycle staff, physicians, clinicians, and departmental leadership to address questions, resolve escalations, and strengthen coding quality.• Maintain working knowledge across multiple specialties and remain current on payer rules, Medi-Cal guidance, CCS, Medicare requirements, and other compliance expectations.• Participate in audits, department meetings, and ongoing education activities while assisting with coding records management and other assigned duties. TO APPLY, ONLY send resume directly to Mike Romero at Mike [dot] Romero [at] RobertHalf [dot] [com]
2026-09-08T00:00:00Z

Call Center Representative

Hawthorne, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Long Beach, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Pacoima, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Los Angeles, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Medical Coding Manager

Los Angeles, CA
onsite
Temporary / Contract
54.91 - 71.12 USD / Hourly
A Hospital system in Los Angeles is looking for an experienced Revenue Cycle Coding Manager. The Revenue Cycle Coding Manager will lead coding and charge capture performance, guide operational oversight, and partner with clinical and compliance stakeholders to strengthen accuracy, productivity, and reimbursement outcomes. The ideal Revenue Cycle Coding Manager candidate must bring deep knowledge of revenue cycle operations, medical coding standards, and team leadership within a fast-paced healthcare environment. This is a hybrid remote role Monday - Friday with equipment provided. Responsibilities:• Direct daily coding operations by assigning work, reviewing team output, and ensuring tasks are completed accurately, efficiently, and in alignment with established procedures.• Analyze weekly and monthly performance results using key operational and quality indicators, then present trends and improvement opportunities to senior leadership.• Supervise coding work queues and charge capture activity to confirm diagnosis, procedure, and billing details are properly documented and coded.• Ensure urgent coding requests are prioritized and completed within required turnaround expectations.• Partner with physicians, surgeons, and clinical leadership to address coding questions, resolve workflow issues, and escalate concerns when broader intervention is needed.• Coordinate with compliance and coding leadership to support audits, communicate findings, implement corrective actions, and reinforce timely staff education.• Lead team meetings, provide coaching on complex coding scenarios, and promote consistent adherence to departmental policies and quality standards.• Oversee updates to charge documents, procedure listings, and code requests while supporting coding system conversions and related operational changes when required.• Monitor regulatory updates, payer guidance, and industry developments, and communicate relevant coding changes to internal stakeholders.• Conduct quality reviews, operational studies, and other assigned analyses to improve coding accuracy, team performance, and revenue cycle effectiveness.
2026-09-03T00:00:00Z

Medical Quality Manager

Los Angeles, CA
onsite
Temporary / Contract
44.19 - 56.36 USD / Hourly
The Risk & Quality Manager coordinates the Quality Assurance and Performance Improvement (QA/QI) program, risk management activities, policy administration, and regulatory compliance efforts. Working collaboratively with leadership and cross-functional teams, this position promotes continuous quality improvement, organizational compliance, and effective governance through quality reporting, policy management, committee coordination, audits, and risk assessment.The Risk & Quality Manager supports regulatory and accreditation readiness, coordinates insurance administration and liability renewals, manages Certificates of Insurance (COIs), assesses insurance needs for events and organizational activities, and collaborates with internal stakeholders to identify, mitigate, and manage organizational risk.What You’ll Do<ul><li>Coordinate the QA/QI program, quality improvement initiatives, committee activities, and related reporting.</li><li>Monitor quality metrics, develop reports and dashboards, identify trends, and present findings and recommendations to leadership and committees.</li><li>Support departments in developing, implementing, and monitoring quality improvement plans.</li><li>Collaborate with Data Analytics to leverage information from the EHR, Salesforce, and other systems to monitor performance and support organizational improvement.</li><li>Conduct and coordinate quality, compliance, and operational audits and support regulatory surveys, accreditation activities, and corrective action plans.</li><li>Coordinate incident reporting, investigations, trend analysis, and corrective action follow-up.</li><li>Support licensure, regulatory, and compliance activities, including maintaining required documentation and assisting with regulatory reviews.</li><li>Coordinate Certificates of Insurance and maintain accurate insurance documentation.</li><li>Support annual liability insurance renewals by coordinating information with brokers, carriers, and internal stakeholders.</li><li>Assess insurance needs for community events, programs, contracts, and other organizational activities.</li><li>Collaborate with leadership and departments to identify, assess, mitigate, and monitor organizational risks.</li><li>Coordinate the policy review and renewal process, including revisions, approvals, distribution, and version control.</li><li>Educate policy owners on policy standards, review requirements, and governance processes.</li><li>Collaborate with the Director, Executive Office, to facilitate Board policy submissions and approvals.</li><li>Review, develop, and recommend policies for Board approval.</li><li>Maintain confidentiality and exercise sound judgment when handling sensitive information.</li><li>Uphold organizational standards of professionalism, accountability, ethics, and integrity.</li><li>Provide coaching, guidance, and performance feedback to staff, address performance or conduct concerns appropriately, and support employee accountability and development.</li><li>Perform other duties as assigned.</li></ul>
2026-08-24T00:00:00Z

Patient Registration

Burbank, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
A Hospital in Burbank is in the immediate need of a Patient Registration Specialist to join the Emergency Department team. The Patient Registration Specialist will play a pivotal role in ensuring patients are registered efficiently and accurately during critical moments. The Patient Registration Specialist role requires someone with strong communication skills, empathy, and the ability to thrive in a fast-paced healthcare environment. The shift will be 2pm - 10:30pm with rotating weekends. Key Responsibilities:• Welcome patients and their families to the Emergency Department with professionalism and empathy.• Collect and validate patient demographic and insurance information to ensure accuracy.• Obtain and securely scan necessary documents, including identification and insurance cards.• Explain financial responsibilities such as co-payments and assist patients with payment collection.• Accurately input patient data into the electronic health record system.• Collaborate with clinical staff to facilitate smooth patient flow and minimize delays.• Address patient and visitor inquiries with a calm and supportive demeanor.• Adhere to hospital policies and maintain compliance with organizational standards.• Perform additional administrative tasks as required to support the department. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-09-08T00:00:00Z