We are looking for an IT Support Technician to join our team in Bronx, New York. In this role, you will be responsible for delivering hands-on technical support, troubleshooting, and repair services for desktop systems in a corporate environment. This is a contract to permanent position, offering the opportunity to transition into a permanent role based on performance within 3-6 months.<br><br>Responsibilities:<br>• Provide on-site support for desktop systems, including diagnosing and resolving technical issues.<br>• Perform hardware repairs and software troubleshooting to ensure optimal workstation functionality.<br>• Utilize tools such as Active Directory to manage user accounts and permissions effectively.<br>• Assist with Office 365 applications, ensuring smooth operation and addressing any user challenges.<br>• Deliver excellent customer service while addressing IT concerns and resolving user requests.<br>• Support Mac systems alongside Windows 10 environments as required.<br>• Implement desktop imaging processes to prepare workstations for deployment.<br>• Work with proprietary technologies to meet organizational needs.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to ensure seamless IT support across the organization.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
<p>Job Summary</p><p>The District Sales Manager is responsible for driving revenue growth in the Southern California and Southern Nevada, Utah, Colorado, and Wyoming territory through a combination of direct capital equipment sales and leadership of independent manufacturing representatives and distribution partners. This is a hands-on, demonstration-intensive technical sales role focused on high-value precision measurement and inspection systems. The position requires frequent travel, regular equipment demonstrations, technical training, and a proven ability to exceed sales quotas in industrial, metrology, or related capital equipment markets.</p><p><br></p><p>Here is the cleaned list with all company-identifying information removed:</p><ol><li>Sells directly and through qualified manufacturing representatives. Supports local distribution and promotes the entire product line within the assigned territory.</li><li>Product portfolio is demonstration-intensive – required to regularly transport and showcase equipment at customer sites. Frequent hands-on demonstrations are a key part of the sales process and essential to supporting customer understanding and engagement.</li><li>Follows up on leads generated through central marketing activity, trade shows, as well as those generated independently such as through cold calls and telemarketing.</li><li>Meets or exceeds sales volume quotas for direct and indirect sales turnover.</li><li>Monitors sales within assigned territories and reports on progress, orders, representative information, and other data as required by management.</li><li>Provides first-line technical support on issues pertaining to all equipment sold or previously installed within the specified territory.</li><li>Identifies new sales opportunities within the territory and exploits each fully.</li><li>Monitors market trends, competitor activity, and customer needs to identify new business opportunities.</li><li>Produces weekly activity reports, monthly forecast reports, and annual budget reports on a rolling twelve-month schedule by product, Sales Representative, Distribution, and dollar value.</li><li>Maintains and updates CRM with activity and demonstration reports.</li><li>Oversees, plans, schedules, and provides technical support/training for existing products and ensures that all is provided to Representatives and Distribution.</li><li>Installs and trains customers on all equipment and ensures Representatives/Agents/Distribution are qualified to install and train on equipment sold by themselves.</li><li>Takes full responsibility for demonstration inventory issued to you and the Representatives in your territory, including annual inventory counts and transfers.</li><li>Provides internal sales with details for product quotations.</li><li>Attends Trade Shows.</li><li>Travels away from home up to 14 days a month.</li><li>Performs other duties as required.</li></ol><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. In this Contract-to-Permanent position, you will provide technical assistance and ensure smooth functionality of desktop systems and related technologies. This role offers the opportunity to work in a dynamic environment within the non-profit sector, contributing to impactful organizational goals.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, ensuring timely resolution of hardware and software issues.<br>• Manage Active Directory accounts, including creation, modification, and troubleshooting.<br>• Oversee asset management processes to track and maintain IT equipment inventory.<br>• Utilize Microsoft Excel to generate reports and analyze data for system performance.<br>• Assist with the deployment and maintenance of computer hardware and peripherals.<br>• Respond to user inquiries regarding technical issues, offering clear and efficient solutions.<br>• Collaborate with team members to implement updates and upgrades to desktop systems.<br>• Maintain documentation of IT support procedures and resolutions for future reference.<br>• Ensure compliance with organizational policies and security protocols when handling technology.<br>• Communicate effectively with stakeholders to provide updates on support activities.
We are looking for a detail-oriented E-Commerce Specialist to join our team in El Segundo, California. This contract-to-permanent position involves supporting customers by managing inquiries, processing orders, and ensuring timely delivery of products. If you thrive in a fast-paced environment and excel at customer service, this role offers a great opportunity to grow within the printing and publishing industry.<br><br>Responsibilities:<br>• Serve as the primary contact for customers, addressing inquiries, providing quotes, and processing orders while ensuring delivery aligns with customer expectations.<br>• Review and analyze customer contracts to confirm all order requirements are met.<br>• Collaborate with internal teams and field sales representatives to monitor and maintain on-time delivery of products.<br>• Prepare and deliver product and pricing information, including detailed quotations, to customers.<br>• Maintain accurate and up-to-date information in e-commerce and other business systems to support customer service operations.<br>• Regularly monitor customer websites to gather data such as supplier scorecards and product demand forecasts.<br>• Investigate and resolve customer concerns and complaints in a proactive manner.<br>• Keep the operations team, Market Managers, and Customer Service Manager informed of any issues requiring additional support.<br>• Provide backup assistance for team members as needed.<br>• Represent the company professionally during customer visits and meetings.
<p>We are seeking a detail-oriented and proactive Purchasing & Inventory Specialist to join our client’s team. This role is responsible for managing the procurement process, optimizing shipping and inventory practices, and supporting the sales and warehouse teams to ensure smooth operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and approve detailed sales orders.</li><li>Create, prepare, send, and revise purchase orders for products including equipment, supplies, software, materials, components, and services.</li><li>Optimize shipping methods and costs to ensure the best value for the organization and its customers.</li><li>Expedite orders with distributors or manufacturers as needed.</li><li>Provide accurate product lead times and estimated ship dates for all open orders.</li><li>Process and receive purchase and sales orders in the ERP system.</li><li>Monitor distribution partners’ inventory levels and lead times.</li><li>Enter new part numbers into the ERP system with correct income/expense account alignment.</li><li>Generate weekly reports on purchasing transactions, including volume and dollar value of processed and open orders.</li><li>Notify the sales team of vendor discount pricing issues at least 15 days before expiration.</li><li>Ensure inventory transactions reflect the actual physical movement of items, including RMAs.</li><li>Request demo equipment from distribution or manufacturing partners.</li><li>Investigate and resolve transaction and billing discrepancies.</li><li>Assist with monthly inventory counts and related investigations.</li><li>Support warehouse operations including shipping, pre-kitting, and receiving inventory as needed.</li><li>Serve as a backup for warehouse staff in shipping and receiving.</li><li>Recommend improvements to purchasing systems to enhance vendor relationships and reduce costs.</li><li>Collaborate with inventory control and sales teams to maintain appropriate inventory levels.</li><li>Identify and manage obsolete or slow-moving stock to minimize losses.</li><li>Provide support to the Sales Team during peak periods.</li><li>Assess, manage, and mitigate procurement-related risks.</li><li>Perform other duties as assigned.</li></ul><p><br></p>
<p><strong>Inventory & Cost Accountant</strong></p><p>Are you a detail-oriented accounting professional with a passion for cost analysis and inventory management? A leading gaming manufacturer is seeking an experienced Inventory & Cost Accountant to join its growing finance team. This role plays a key part in supporting operational decisions, ensuring accurate product costing, and driving financial performance across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze and interpret financial data to understand product, project, and service cost structures.</li><li>Perform variance analysis comparing actual vs. budgeted costs and investigate discrepancies.</li><li>Reconcile the inventory subledger to the general ledger on a monthly basis.</li><li>Support the monthly close process, including journal entries, reconciliations, and reporting.</li><li>Prepare cost reports, forecasts, and financial statements, highlighting trends, risks, and opportunities.</li><li>Assist with budgeting and financial planning aligned with organizational goals.</li><li>Calculate and maintain accurate product costs (materials, labor, and overhead).</li><li>Develop and update costing models to support pricing and profitability decisions.</li><li>Monitor inventory levels, assess carrying costs, and support valuation activities.</li><li>Partner with Operations on cycle counts and physical inventory, helping reconcile discrepancies and review results.</li><li>Implement and maintain standard costing systems for improved cost allocation.</li><li>Ensure compliance with accounting standards, regulations, and tax requirements.</li><li>Identify process improvement and cost-saving opportunities.</li><li>Collaborate cross-functionally with production, procurement, and finance to collect and analyze cost data.</li><li>Assist in estimating costs for new products, bids, and contracts.</li><li>Support external audits and compliance related to inventory and COGS.</li><li>Perform additional duties as assigned.</li></ul><p>If you are interested in learning more about this opportunity, please contact Kathy Beavers at Robert Half, see contact information on LinkedIn.</p>
<p>We are seeking a Full-time/Direct Hire Candidate (NO C2C / no contract) who is an experienced ERP Application Engineer to join a team and serve as the primary subject matter expert for ERP systems, specifically focused on Infor M3 functionality, configuration, and technical support. This role is ideal for a hands-on professional who thrives in a dynamic environment, driving system integrations, optimizing workflows, and delivering innovative solutions that align with business objectives. To learn more about this new and exciting role, please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional email information is on LinkedIn).</p><p><br></p><p>This role is HYBRID to the Cedar Rapids, Iowa area - MUST BE ONSITE FOR first several months - long term possibilities of being remote! <u>Direct Hire ONLY, NO C2C, Must be authorized to work in the United States with no future sponsorship requirements.</u></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Serve as the key expert on Infor systems, providing technical support and ensuring optimal functionality.</p><p>• Lead and execute system integrations across various applications, maintaining data accuracy, security, and performance.</p><p>• Collaborate with business teams to gather requirements, design solutions, and improve operational workflows.</p><p>• Oversee IT projects from conception to implementation, ensuring alignment with organizational objectives.</p><p>• Develop and maintain custom tools, applications, and scripts using programming languages such as Python, JavaScript, and Angular.</p><p>• Build and manage Infor Dataflows, Workflows, Mappings, and extensions, including scripts and apps.</p><p>• Create and optimize complex database queries for reporting, troubleshooting, and automating processes.</p><p>• Identify and implement opportunities to enhance business processes using technology.</p><p>• Provide clear communication, training, and support to cross-functional teams.</p><p>• Troubleshoot and resolve production issues within ERP systems to ensure smooth operation.</p>
<p><strong>Overview</strong></p><p>The Vice President of Investor Relations – Transfer Agency will play a key leadership role within the Alternative Investment Services (AIS) division, supporting the delivery of investor relations services to clients across hedge funds, private equity, and fund-of-funds. This position requires a strong background in investor relations operations, regulatory compliance, and alternative investment structures, with a focus on client service excellence, process optimization, and risk mitigation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for a portfolio of clients and their investors, managing all inquiries and ensuring timely, accurate resolution.</li><li>Build and maintain strong relationships with clients, investors, internal AIS teams, and cross-functional business partners.</li><li>Oversee transactional workflows including investor subscriptions, redemptions, transfers, and documentation review (including KYC/AML).</li><li>Conduct completeness and quality assurance reviews of investor activity and fund changes.</li><li>Partner across the Investor Relations and AIS departments to ensure all processes align with internal risk management and compliance standards.</li><li>Support and execute system implementations, data migrations, and change management initiatives.</li><li>Contribute to re-engineering efforts to improve accuracy, efficiency, and scalability of investor relations operations.</li><li>Coach and mentor junior team members to support professional growth and team performance.</li><li>Collaborate with global offices to promote a “follow-the-sun” service model and maintain consistent standards of excellence.</li><li>Produce and analyze management information reports (MIS/KPIs) to support strategic decision-making.</li><li>Drive documentation of processes and ensure timely, effective delivery of services across departments.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Scottsdale, Arizona. In this role, you will provide technical support and ensure the smooth operation of systems and applications. The ideal candidate will excel in troubleshooting and resolving technical issues while delivering exceptional service to users.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and resolve technical issues efficiently.<br>• Troubleshoot and diagnose problems related to Windows and Active Directory.<br>• Provide support for Windows 10 and ensure its optimal functionality.<br>• Assist users with system errors and software-related concerns.<br>• Maintain detailed documentation of support activities and resolutions.<br>• Collaborate with team members to address and solve complex technical challenges.<br>• Utilize the Yardi platform to manage and support specific system requirements.<br>• Ensure timely communication and follow-up with users regarding their technical queries.<br>• Implement best practices for system and application troubleshooting.<br>• Monitor and report recurring issues to recommend process improvements.
<p>Our client in the Clark area is seeking a detail-oriented, tech-savvy administrative professional to provide essential support to both their CEO and Tax Department. This role combines general office administration with operational support for tax workflows, contributing to an efficient, organized, and client-focused environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to the CEO and Tax Department.</li><li>Assist with day-to-day office operations and overall workflow management.</li><li>Gather, prepare, and organize client data; scan and maintain electronic records.</li><li>Utilize workflow and document-management software to keep processes on track.</li><li>Identify opportunities to improve processes and support ongoing efficiency initiatives.</li><li>Answer and route incoming phone calls while delivering excellent client service.</li><li>Assist partners and team members with daily workflow needs.</li><li>Participate in training as the firm continues to grow and refine procedures.</li></ul><p><br></p>
<p>We are looking for a talented Motion Graphic Designer to join our dynamic e-commerce client in Irvine, California. In this role, you will focus on designing engaging motion graphics, managing video edits, and ensuring the efficient delivery of creative assets across various platforms. This position is ideal for a detail-oriented individual who excels in a fast-paced environment and is passionate about visual storytelling and digital content creation.</p><p><br></p><p>Responsibilities:</p><p>· Create a wide range of motion graphic content to support brand, product, social media, UX, web, and marketing initiatives.</p><p>· Partner with Division Manager to ensure all creative projects are executed, managed and delivered properly from start to finish.</p><p>· See concepts through to completion by working to develop final edits, color correction and any other elements part of the post-production process.</p><p>· Work collaboratively and constructively on each project with others on the Marketing & Creative teams.</p><p>· Contribute new ideas and look for ways to improve content and processes </p><p>· Manage and archive files as directed.</p><p>· Able to manage multiple complex projects on time and on budget; able to self-manage projects and work within established deadlines.</p><p>· Adapt to scheduling changes and willingness to shift gears when necessary.</p><p>· Must thrive in a fast-paced environment and be able to prioritize tasks with quick turnaround time while demonstrating strong workflow management and communication skills.</p><p>· Support E-com Video Content Creator on all video projects as needed</p><p>· Create alternate variations from cut masters for different social media channels.</p>
We are looking for a skilled Systems Administrator to join a dynamic team in Greenville, South Carolina. In this Contract to permanent position, you will play a vital role in maintaining, optimizing, and securing the IT infrastructure of a leading plastics manufacturing company. This is an excellent opportunity for an IT specialist seeking to contribute to a fast-paced, innovative environment while advancing their career.<br><br>Responsibilities:<br>• Oversee and maintain server, network, and system performance to ensure reliable and efficient operations.<br>• Conduct regular updates, backups, and patches to protect data integrity and system availability.<br>• Configure, implement, and troubleshoot hardware and software solutions to meet organizational needs.<br>• Provide technical support for users, resolving issues related to operating systems, networks, and applications.<br>• Administer and monitor network security measures, including firewalls, VPNs, and intrusion detection systems.<br>• Collaborate with the IT team to introduce new technologies and enhance existing systems.<br>• Create and maintain detailed documentation for system configurations, procedures, and troubleshooting protocols.<br>• Deliver on-call support for critical outages, including remote assistance and on-site interventions as required.<br>• Manage user accounts and permissions, ensuring proper system access and security compliance.<br>• Train end-users on IT systems and applications while promoting security awareness and best practices.
<p>We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.</p><p>• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.</p><p>• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.</p><p>• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.</p><p>• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.</p><p>• Oversee digital channels to maintain service reliability and improve user experience.</p><p>• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.</p><p>• Conduct research to identify opportunities for product and process enhancements, and define project scopes.</p><p>• Assist in preparing the annual department budget and managing capital expenditures.</p><p>• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.</p>
<p>We are seeking a Customer Success Specialist to join our team in Broomfield, CO on a contract basis. This role is focused on delivering exceptional customer support and ensuring a positive experience for wholesalers. The ideal candidate will be highly organized, detail-oriented, and skilled in managing customer inquiries across multiple channels.</p><p><br></p><p>Responsibilities:</p><p>- Answer calls promptly, pleasantly, and equitably with co-workers</p><p>- Respond to emails</p><p>- Handle customer inquiries both by phone and email</p><p>- Research required information using available resources</p><p>- Manage and resolve customer complaints</p><p>- Provide customers with product and service information</p><p>- Enter new customer information into the system</p><p>- Update existing customer information</p><p>- Process orders according to procedure, following up with customer or rep when further information is required</p><p>- Identify and escalate priority issues</p><p>- Route calls to the appropriate resource</p><p>- Follow up promptly on customer calls</p><p>- Document all pertinent call information in the customer notes</p><p>- Recommend process improvements</p><p>- Maintain paper files</p><p>- Provide any needed support to other team members</p><p>- Other duties as assigned</p><p><br></p><p><br></p>
• Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware.<br>• Manage and deploy software packages, patches, and updates using tools such as Microsoft Intune, SCCM or similar endpoint management platforms.<br>• Develop and maintain system images, task sequences, and deployment automation.<br>• Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems.<br>• Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening.<br>• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.<br>• Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance.<br>• Monitor system performance, identify areas for improvement, and implement optimization strategies.<br>• Provide technical guidance and mentorship to help desk staff and end users.<br>• Windows server support as an escalation point for tier one and tier two support team members.<br>Required Skills:<br>• Bachelor’s degree in computer science (or related area) preferred. / Equivalent<br>• Strong communication and customer service skills<br>• Flexible and able to adapt to a rapidly changing environment.<br>• Must be organized and able to manage projects of varying length.<br>• Positive, self-motivated individual who can complete tasks independently.<br>• 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune, SCCM.<br>• Knowledge of OS imaging, deployment methodologies, and automation.<br>• Solid understanding of endpoint security, encryption, and compliance policies.<br>• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.<br>• Collaborative mindset with a focus on continuous improvement.
<p><strong>Overview:</strong></p><p>We are seeking an experienced Workday Security Specialist to design, configure, and maintain security frameworks within a Workday environment that includes HCM, Finance, and Adaptive Planning. This role requires strong technical expertise, analytical skills, and the ability to collaborate across multiple teams to ensure compliance, security, and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Security Design & Configuration:</strong> </p><ul><li>Develop and implement Workday security roles, permissions, and data access policies.</li><li>Configure and maintain security settings across HCM, Finance, and Adaptive modules.</li></ul><p><strong>Governance & Compliance:</strong> </p><ul><li>Conduct ongoing security audits and ensure adherence to SOX and internal audit requirements.</li><li>Partner with compliance teams to maintain documentation and controls for security processes.</li></ul><p><strong>Operational Support:</strong> </p><ul><li>Serve as the subject matter expert for Workday security, providing day-to-day support for business processes, integrations, and reporting.</li><li>Perform impact analysis for new requirements, change requests, and Workday releases.</li></ul><p><strong>Collaboration & Leadership:</strong> </p><ul><li>Act as a solution architect for security and compliance initiatives.</li><li>Work closely with cross-functional teams to align security strategies with business objectives.</li></ul><p><strong>Continuous Improvement:</strong> </p><ul><li>Stay current with Workday releases and new functionalities.</li><li>Identify opportunities for process improvements and system enhancements.</li></ul><p><br></p>
Responsible for being the Technical Lead for new product development of mechanical and electro-mechanical products, which includes driving and supporting the team through our phase gate product development process.<br><br>Lead design analysis (FEA, CFD), design reviews, DFMEAs, PFMEAs, and DFM reviews.<br><br>Act as product expert, working closely with internal cross functional team (supply chain, manufacturing engineering, sales, and quality) to develop new and support existing products.<br><br>Interact externally with both customers and suppliers on technical topics.<br><br>Work closely with Program Manager to estimate product cost and development timeline.<br><br>Develop and write design validation test specifications, working closely with the test lab to make sure products are properly validated.<br><br>Mentor and train junior engineers and drafters to assist in developing a strong, consistent engineering organization. <br><br>Education & Experience<br><br>Minimum of five (5) years of relevant experience<br>Bachelor’s degree in Mechanical Engineering or related field<br>MS in Mechanical Engineering (preferred)<br>Requirements<br><br>Proficient in 3D mechanical design (SolidWorks preferred)<br>Proficient in one or more analysis tools (FEA, CFD, Tolerance stack)<br>Excellent oral and written communication skills<br>Attention to detail<br>Understand and apply GD& T standards<br>Ability to work in a fast-paced and challenging environment<br>Injection molding/die casting processes and design practices<br>Seal design<br>Knowledge of CSA Class1, Div 2 and UL (preferred)
We are looking for a skilled Security Operations Specialist to join our team in Columbus, Ohio, on a long-term contract basis. In this role, you will be responsible for ensuring the effective operation of technical security systems and processes while maintaining strict compliance with established procedures. You will collaborate with various stakeholders, including integrators and internal teams, to deliver high-quality security services and resolve issues promptly.<br><br>Responsibilities:<br>• Manage and monitor ticket queues, ensuring timely resolution and accurate completion of service requests.<br>• Oversee system health checks, identifying maintenance needs and coordinating troubleshooting efforts with integrators.<br>• Collaborate with Technical Security Specialists to optimize system operations and ensure automation processes function as intended.<br>• Assist with projects and assignments related to technical security, ensuring adherence to defined procedures and standards.<br>• Develop strong working relationships with integrators to facilitate the installation, servicing, and support of security equipment.<br>• Program and update technical security systems based on established procedures, including performing basic troubleshooting tasks.<br>• Conduct compliance testing and audits in partnership with Risk and Audit teams to ensure technical security procedures meet regulatory standards.<br>• Liaise with branch and back-office teams to address and resolve security-related issues.<br>• Ensure routine processes align with technical security guidelines and maintain high service quality.<br>• Manage project-related documentation, including k-forms and invoicing, for business-as-usual security initiatives.
This role is primarily customer-support focused and serves as an entry-level opportunity to build foundational experience in IT or grow within a customer service career. The position involves providing first-level support to cellular users in a call-center environment, assisting with device setup, connectivity issues, and general service inquiries. Candidates will follow established workflows and troubleshooting guides while delivering clear, patient, and detail oriented support to end users. The role includes structured training and ongoing support to help develop confidence and core technical skills.
We are looking for a Network Operations Specialist to join our dynamic team in Philadelphia, Pennsylvania. This role is essential to ensuring seamless network connectivity and maintaining high-performance infrastructure across various sites. The ideal candidate will bring expertise in network management, troubleshooting, and vendor coordination, contributing to the stability and growth of mission-critical systems.<br><br>Responsibilities:<br>• Plan and execute network expansion projects, site relocations, and technology upgrades to enhance infrastructure capabilities.<br>• Manage the provisioning of private and public circuits, collaborating with telecom carriers and engineering teams to ensure timely delivery and diversity.<br>• Perform circuit acceptance testing with engineering teams and validate network performance using enterprise monitoring tools.<br>• Act as the first responder to service issues, investigating and escalating problems to carriers or internal teams as needed.<br>• Monitor and resolve carrier trouble tickets, ensuring minimal downtime and adherence to service-level agreements.<br>• Maintain detailed circuit inventory records, including bandwidth, SLAs, and circuit identifiers, for accurate tracking.<br>• Communicate regularly with technical peers and management regarding network performance, procurement updates, and issue resolutions.<br>• Provide after-hours support and participate in on-call rotations to address urgent network needs.<br>• Collaborate with infrastructure teams to support daily operations and ongoing projects.
<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical assistance and support across multiple locations within Fulton County, ensuring smooth operations and resolving IT-related issues. This is a Contract-to-permanent opportunity within the local government sector, offering an excellent chance to contribute to public services while developing your career.<br><br>Responsibilities:<br>• Provide comprehensive desktop support across multiple locations, addressing hardware and software issues to maintain operational efficiency.<br>• Configure, troubleshoot, and maintain computer systems, including Apple devices, Dell technologies, and other hardware.<br>• Manage and support Active Directory environments, ensuring secure and efficient user access.<br>• Utilize Cisco and Citrix technologies to support network and remote access solutions.<br>• Implement and oversee backup technologies to safeguard data and ensure recovery capabilities.<br>• Perform configuration management tasks to ensure systems are properly set up and maintained.<br>• Collaborate with team members to resolve complex technical issues and deliver timely solutions.<br>• Conduct routine system checks and provide proactive maintenance to prevent disruptions.<br>• Document technical processes and solutions for reference and training purposes.<br>• Support database-related tasks, ensuring data integrity and accessibility.
<p>Join our team of innovative and passionate PC technicians and help us keep our systems running smoothly.</p><p>As a PC technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for imaging, running cable, and troubleshooting printers. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>· Provide technical support to users, both in-person and remotely.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Image computers, run cable, and troubleshoot printers.</p><p>· Meet service level metrics based on average tickets opened/closed per hour, first call resolution percentage, survey response score average, etc.</p><p>· Communicate ongoing problems and issue resolutions.</p><p>· Be flexible with the work schedule.</p><p>· Configure, install, and support all technical needs and assure success.</p>
<p>Join our team of innovative and passionate PC technicians and help us keep our systems running smoothly.</p><p>As a PC technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for imaging, running cable, and troubleshooting printers. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>· Provide technical support to users, both in-person and remotely.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Image computers, run cable, and troubleshoot printers.</p><p>· Meet service level metrics based on average tickets opened/closed per hour, first call resolution percentage, survey response score average, etc.</p><p>· Communicate ongoing problems and issue resolutions.</p><p>· Be flexible with the work schedule.</p><p>· Configure, install, and support all technical needs and assure success.</p><p><br></p>
