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2268 results for It Support Specialist in Secondary
- Cambridge, MA
- onsite
- Temporary / Contract
- 39.59 - 45.84 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical assistance for a dynamic health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both on-site and remote employees, helping keep end-user technology reliable, secure, and productive across multiple locations. The role is ideal for someone who enjoys direct user interaction, practical troubleshooting, and delivering responsive support across a broad range of desktop and collaboration tools.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely.<br>• Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems.<br>• Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta.<br>• Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication.<br>• Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility.<br>• Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution.<br>• Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine.<br>• Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations.<br>• Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
- 2026-11-03T16:33:43Z
- Wauwatosa, WI
- onsite
- Temporary / Contract
- 29.45 - 34.10 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for employees in Wauwatosa, Wisconsin. This is a Contract position for a detail-oriented individual who can resolve Tier 2 issues across hardware, software, and workplace technology while delivering a strong customer service experience. The ideal candidate will help keep end-user systems operating effectively, contribute to IT initiatives, and support reliable day-to-day service delivery across the organization.<br><br>Responsibilities:<br>• Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment.<br>• Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution.<br>• Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions.<br>• Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise.<br>• Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution.<br>• Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes.<br>• Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources.<br>• Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment.
- 2026-10-28T21:38:42Z
- White Plains, NY
- onsite
- Temporary / Contract
- 31.32 - 36.27 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives.<br><br>Responsibilities:<br>• Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support<br>• Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization<br>• Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms<br>• Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees<br>• Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards<br>• Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems<br>• Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure<br>• Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components<br>• Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations<br>• Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking
- 2026-10-28T19:08:45Z
- Bronx, NY
- onsite
- Temporary / Contract
- 47.50 - 55.00 USD / Hourly
- We are looking for an experienced IT Manager/Director to lead technology operations for a legal organization in Bronx, New York. This Long-term Contract position will oversee day-to-day IT service performance, team coordination, and the delivery of reliable technical support across the business. The role requires a hands-on leader who can work closely with stakeholders, strengthen operational processes, and help advance modernization efforts while maintaining strong service and security standards.<br><br>Responsibilities:<br>• Direct daily IT operations and ensure dependable service delivery across the organization.<br>• Guide and mentor technical staff, set clear expectations, and maintain strong performance and accountability standards.<br>• Administer support workflows by supervising ticket activity, escalations, incident resolution, and adherence to internal operational requirements.<br>• Track service metrics, analyze recurring support trends, and identify opportunities to improve stability and responsiveness.<br>• Act as the central liaison between IT and business teams to align technical services with organizational needs.<br>• Oversee user lifecycle activities, including onboarding, offboarding, access administration, asset tracking, and maintenance of accurate technical documentation.<br>• Manage relationships with external vendors, contractors, managed service providers, and other technology partners.<br>• Contribute to technology and business systems improvement initiatives, including modernization, automation, process standardization, and change management efforts.<br>• Enforce IT policies, security expectations, and established operational procedures across the environment.
- 2026-11-02T14:48:40Z
- Houston, TX
- onsite
- Temporary / Contract
- 33.25 - 38.50 USD / Hourly
- We are looking for a Desktop Support Analyst to provide advanced onsite technical support for a manufacturing environment in Houston, Texas. This Long-term Contract position is ideal for a hands-on detail-oriented individual who can manage desktop infrastructure, support endpoint operations, and contribute to a high-performing, service-focused team. The role offers consistent weekday onsite work and requires someone who is experienced, dependable, and comfortable handling a steady flow of technical requests and device-related projects.<br><br>Responsibilities:<br>• Deliver Tier 2 desktop support for end users by troubleshooting hardware, software, and operating system issues in a timely manner.<br>• Administer Microsoft SCCM to deploy applications, distribute patches, and maintain endpoint configuration standards across the environment.<br>• Support Windows Server and Active Directory-related tasks that impact user access, device performance, and overall desktop operations.<br>• Create and maintain automation scripts to streamline recurring support activities and improve consistency in system configuration.<br>• Package, test, and release software updates while ensuring successful installation and minimal disruption to users.<br>• Track and manage IT assets, including device inventory, status updates, and lifecycle-related documentation.<br>• Monitor endpoint health and assist with analytics-driven improvements to strengthen device management and user support outcomes.<br>• Collaborate closely with a lean IT team, maintaining a detail-oriented approach and adapting to changing support priorities as workload demands increase.
- 2026-11-10T15:34:05Z
- Stockton, CA
- onsite
- Temporary to Hire
- 25.00 - 30.00 USD / Hourly
- We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Stockton, California. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day technology issues, maintaining reliable workstation performance, and providing responsive service in a fast-paced oil and gas pipeline environment. The person in this role will support hardware, software, and basic network needs while helping employees stay productive through clear communication and timely issue resolution.<br><br>Responsibilities:<br>• Diagnose and resolve technical problems involving desktop computers, laptops, printers, peripherals, and standard business applications.<br>• Set up, configure, and maintain user workstations and connected devices to ensure dependable day-to-day operations.<br>• Provide support for operating system and software issues across common end-user environments, including Windows, Mac, or Linux platforms.<br>• Manage user access tasks such as account setup, password assistance, and permission updates through established support processes.<br>• Record service requests, troubleshooting steps, and outcomes accurately to maintain clear support documentation.<br>• Escalate advanced or unresolved incidents to the appropriate technical teams while following issues through to completion.<br>• Assist users with basic connectivity and network-related problems that affect access to systems, applications, or shared resources.<br>• Deliver attentive customer support that explains solutions clearly and helps end users prevent recurring issues.
- 2026-11-06T21:04:15Z
- Somerset, NJ
- onsite
- Temporary / Contract
- 17.10 - 19.80 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care.<br>• Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible.<br>• Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards.<br>• Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation.<br>• Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed.<br>• Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks.<br>• Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required.<br>• Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process.
- 2026-10-29T19:13:48Z
- Jasper, IN
- remote
- Temporary / Contract
- - USD / Hourly
- <p>We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position)</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.</p><p>• Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.</p><p>• Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.</p><p>• Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.</p><p>• Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.</p><p>• Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.</p><p>• Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.</p><p>• Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.</p>
- 2026-10-20T19:18:43Z
- Pittsburgh, PA
- onsite
- Permanent / Full Time
- 110000.00 - 125000.00 USD / Yearly
- We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.<br>• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.<br>• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.<br>• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.<br>• Administer Active Directory tasks such as user account management, permissions updates, and access support.<br>• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.<br>• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.<br>• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
- 2026-10-20T15:48:44Z
- Stevens Point, WI
- onsite
- Temporary to Hire
- 30.45 - 35.26 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Stevens Point, Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.</p><p>• Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.</p><p>• Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.</p><p>• Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.</p><p>• Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.</p><p>• Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.</p><p>• Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.</p><p>• Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.</p><p>• Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.</p>
- 2026-10-29T15:33:44Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000.00 - 85000.00 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-10-19T14:13:45Z
- Lodi, WI
- onsite
- Permanent / Full Time
- 90000.00 - 120000.00 USD / Yearly
- <p>Robert Half is partnering with a company in Wisconsin to help them hire an experienced Software Support Engineer. In this role you're responsible for supporting, maintaining, and improving the company's business and technical software applications. This role focuses on application administration, troubleshooting, user support, and developing tools and integrations that improve system functionality and reduce manual processes.</p><p><br></p><p>The position will support a variety of applications, including CAD/PDM software, ERP systems, and internal business applications. Working with IT, internal users, software vendors, and the MRP/ERP Solutions Consultant, this person will help resolve application issues, maintain system integrations, improve data accuracy, and identify opportunities to make software and business processes more efficient.</p><p><br></p><p>Principal Responsibilities</p><ul><li>Administer and support company software applications, including user access, licensing, system settings, upgrades, troubleshooting, and software deployments.</li><li>Serve as a primary point of contact for application-related questions and technical support, helping users resolve issues and get the most out of available software.</li><li>Develop and maintain utilities, scripts, and integrations that connect business applications, databases, and internal systems using C#/.NET, VB.NET, or other supported programming languages.</li><li>Identify opportunities to automate repetitive tasks, improve workflows, reduce manual data entry, and increase system efficiency.</li><li>Use SQL to retrieve, compare, and validate data across systems, helping identify discrepancies and maintain data accuracy.</li><li>Support and improve existing integrations between company applications and the ERP system, working with the MRP/ERP Solutions Consultant to investigate transfer failures and resolve data issues.</li><li>Maintain and improve existing VBA/VB.NET scripts and other custom-developed tools.</li><li>Coordinate software installations, licensing, upgrades, and application deployments with IT and relevant software vendors.</li><li>Test application updates, integrations, and custom utilities before deployment. Maintain appropriate documentation, source control, error handling, and recovery procedures.</li><li>Provide user training and develop practical documentation and guides to help employees use company applications effectively.</li><li>Work with IT on infrastructure, security, user access, backups, and application deployments.</li><li>Collaborate with departments across the company to understand software issues, prioritize improvements, and implement practical solutions.</li><li>Perform other related duties as assigned.</li></ul><p><br></p>
- 2026-11-06T05:23:44Z
- San Jose, CA
- onsite
- Temporary to Hire
- 51.46 - 59.59 USD / Hourly
- We are looking for a Global IT Manager to oversee enterprise technology operations and guide strategic initiatives that support business growth in California. This contract opportunity with permanent potential is ideal for a hands-on leader who can balance day-to-day IT oversight with long-term planning, while partnering with cross-functional stakeholders across the organization. The role will focus on improving infrastructure performance, supporting global technology priorities, and driving reliable, scalable solutions across systems and services.<br><br>Responsibilities:<br>• Direct complex technology initiatives from planning through implementation, ensuring new systems and services are delivered effectively and aligned with business objectives.<br>• Evaluate the performance, cost, and efficiency of IT environments, and recommend improvements that strengthen infrastructure reliability and productivity.<br>• Shape infrastructure standards, technical architecture, and operational processes to support both current needs and future growth.<br>• Collaborate with business leaders and internal stakeholders to translate operational requirements into practical technology solutions.<br>• Review external vendors, coordinate product evaluations, and develop testing approaches for hardware and software investments.<br>• Resolve internal hardware, software, and configuration issues while helping maintain stable day-to-day IT operations.<br>• Provide leadership to IT team members, including mentoring direct reports, setting priorities, and aligning resources with global business demands.<br>• Oversee system enhancements, upgrades, and ongoing maintenance activities, while monitoring data integrity and establishing performance metrics to measure results.<br>• Support recruitment, coaching, and performance management efforts to build a strong and effective IT organization.
- 2026-11-10T00:34:02Z
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25.65 - 27.50 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
- 2026-11-04T11:18:36Z
- Bridgewater, NJ
- onsite
- Temporary / Contract
- 31.66 - 36.66 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization.<br>• Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner.<br>• Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication.<br>• Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance.<br>• Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly.<br>• Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution.<br>• Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency.<br>• Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users.
- 2026-10-29T18:43:48Z
- Gilbert, AZ
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Gilbert, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service in a detail-oriented services environment. The role focuses on supporting Microsoft Windows systems, handling service desk requests, and maintaining a smooth desktop experience across the organization.<br><br>Responsibilities:<br>• Provide frontline technical assistance for desktop, laptop, and workstation issues, ensuring users receive timely and effective support.<br>• Diagnose and resolve common Microsoft Windows 10 and related system problems through hands-on troubleshooting and remote support.<br>• Manage incoming service desk tickets, document resolutions clearly, and follow through to closure within expected response times.<br>• Support user account administration tasks in Active Directory, including access updates, password assistance, and basic account maintenance.<br>• Install, configure, and maintain desktop software and standard business applications used by employees.<br>• Escalate more complex technical problems when needed while keeping users informed of progress and next steps.<br>• Perform routine system checks and assist with workstation setup, replacement, and general endpoint support activities.
- 2026-10-30T19:23:44Z
- Fishers, IN
- onsite
- Temporary / Contract
- - USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Indiana. This short-term (60 days) contract position is ideal for someone with strong Microsoft Windows troubleshooting skills who can resolve day-to-day desktop, account, and ticket-based support issues efficiently. The role focuses on delivering responsive service, maintaining user access, and ensuring a reliable computing environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line and desktop support for hardware, software, and Windows-related issues reported by employees.</p><p>• Diagnose technical problems, identify root causes, and complete timely resolutions for routine and moderately complex support requests.</p><p>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date.</p><p>• Support user account administration tasks, including password resets, access changes, and directory updates within Active Directory.</p><p>• Install, configure, and maintain Windows 10 systems, standard desktop applications, and peripheral devices.</p><p>• Escalate unresolved incidents when needed and work with other technical teams to ensure issues are fully addressed.</p><p>• Deliver attentive end-user assistance in person, by phone, or through remote support tools while maintaining a high level of customer service.</p>
- 2026-10-15T12:23:43Z
- Salinas, CA
- onsite
- Temporary / Contract
- 28.50 - 30.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service. The role focuses on supporting Microsoft Windows environments, handling service desk requests, and keeping employees productive through timely troubleshooting and issue resolution.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and peripheral issues reported by end users.<br>• Respond to service desk requests, document work performed, and follow through to ensure problems are fully resolved.<br>• Troubleshoot Microsoft Windows 10 and related system issues to restore normal user operations quickly.<br>• Support account access needs, including user setup, password assistance, and permissions work within Active Directory.<br>• Diagnose and resolve basic software, hardware, and connectivity problems using established support procedures.<br>• Escalate more complex incidents when needed and collaborate with other IT team members to reach timely solutions.<br>• Install, configure, and maintain standard workstation applications and system settings in a Windows environment.
- 2026-10-12T15:24:11Z
- Atlanta, GA
- onsite
- Permanent / Full Time
- 140000.00 - 160000.00 USD / Yearly
- We are looking for an experienced technology operations leader to oversee infrastructure, support services, and security functions for a growing organization based in Atlanta, Georgia. This role is ideal for someone who can balance strategic planning with direct involvement in day-to-day operations, while guiding a small IT team and coordinating external partners. The successful candidate will bring strong technical depth, sound business judgment, and the ability to translate operational priorities and risks for non-technical stakeholders.<br><br>Responsibilities:<br>• Direct daily technology operations across infrastructure, end-user support, systems administration, network reliability, and information security.<br>• Lead and mentor a small-to-midsize IT team while remaining actively involved in troubleshooting, service delivery, and operational improvements.<br>• Manage core Microsoft-based environments, including Azure and Active Directory, to support performance, availability, and scalability.<br>• Oversee cybersecurity practices by strengthening controls, monitoring risk, and supporting compliance-focused operational standards.<br>• Administer help desk processes and ticket workflows using a service management platform such as Freshservice or a comparable system.<br>• Coordinate vendor partnerships, negotiate service agreements, and hold third-party providers accountable for delivery and performance.<br>• Guide formal change management activities, including leadership of Change Advisory Board discussions and approval processes.<br>• Prepare and manage IT budgets, align spending with business needs, and prioritize investments across operational initiatives.<br>• Communicate technology performance, operational issues, and risk considerations clearly to leaders across the business.
- 2026-11-03T13:43:39Z
- Avenel, NJ
- onsite
- Temporary to Hire
- 55.41 - 64.16 USD / Hourly
- We are looking for an experienced IT leader to oversee business applications and core infrastructure operations for a growing organization in New Jersey. This contract opportunity with permanent potential is well suited for someone who can provide hands-on technical guidance while shaping reliable, scalable support across multiple sites. The role requires a strong background in business applications, sound operational judgment, and the flexibility to travel as needed to support additional locations.<br><br>Responsibilities:<br>• Lead daily IT operations across business applications, user support, infrastructure, and hardware environments to ensure dependable service delivery.<br>• Manage and maintain Active Directory administration, user access controls, and system configurations in alignment with security and operational needs.<br>• Oversee backup and recovery processes, monitor system resilience, and help protect critical business data through effective continuity practices.<br>• Support and optimize network and connectivity solutions, including Cisco-based technologies, to maintain stable and secure communication across locations.<br>• Direct configuration management activities for devices, systems, and applications to promote consistency, compliance, and efficient change control.<br>• Provide hands-on leadership for computer hardware deployment, troubleshooting, upgrades, and lifecycle planning across the organization.<br>• Partner with business stakeholders to support and improve enterprise applications, with particular focus on environments requiring strong business applications experience.<br>• Travel as needed to other locations to assess needs, coordinate support efforts, and ensure alignment of IT services and standards.<br>• Help prepare for leadership continuity by documenting processes, strengthening team operations, and supporting a smooth transition of responsibilities over time.
- 2026-10-29T18:43:48Z
- West Chester, PA
- onsite
- Permanent / Full Time
- 150000.00 - 200000.00 USD / Yearly
- We are looking for an experienced IT Manager/Director to lead technology operations and shape a practical, forward-looking IT strategy for our organization. This role will oversee day-to-day support, strengthen infrastructure and security, and partner with business leaders to identify solutions that improve performance and scalability. The ideal candidate brings a balance of operational leadership, technical depth, and business insight to guide teams, vendors, and technology investments toward measurable results.<br><br>Responsibilities:<br>• Direct the full scope of IT operations, ensuring systems and support services meet business needs and that technical issues are resolved efficiently with clear performance tracking.<br>• Create and maintain a technology roadmap that connects infrastructure, applications, and future investments to organizational priorities and long-term growth.<br>• Lead, mentor, and develop IT staff by building a capable team with the right mix of technical expertise, accountability, and growth opportunities.<br>• Develop and enforce IT governance through documented policies, standards, and procedures that support consistency, reliability, and compliance.<br>• Define service expectations and monitor key operational metrics such as availability, incident response, end-user satisfaction, project execution, and vendor results.<br>• Partner with departments across the business to assess operational challenges, uncover efficiency opportunities, and recommend technology-driven improvements.<br>• Oversee the planning and delivery of IT initiatives by setting priorities, allocating resources, and ensuring projects are completed on schedule and within approved budgets.<br>• Advance the organization’s data and reporting capabilities to improve access to information and support faster, more informed decision-making.<br>• Strengthen cybersecurity practices by enhancing controls, coordinating audit-related activities, and proactively reducing information security risk exposure.<br>• Manage strategic vendor relationships, optimize the use of Microsoft 365 tools, and assess emerging technologies such as AI and data solutions for business value.
- 2026-11-05T14:18:43Z
- Fort Lauderdale, FL
- onsite
- Permanent / Full Time
- 125000.00 - 150000.00 USD / Yearly
- We are looking for an experienced IT Manager/Director to serve as the central point of coordination between business teams, external technology providers, and key stakeholders in Fort Lauderdale, Florida. This role is focused on aligning business system needs with vendor-delivered services, guiding technology initiatives, and ensuring support processes run smoothly across the organization. The ideal candidate brings strong leadership in business systems, vendor oversight, and project execution, along with practical knowledge of Microsoft 365, Azure, Entra ID, Power Platform, and Microsoft Fabric.<br><br>Responsibilities:<br>• Act as the main contact for business users, third-party vendors, and technology partners to align priorities, resolve issues, and maintain effective communication.<br>• Coordinate support operations by managing service requests, access needs, escalations, and follow-through with outsourced IT providers.<br>• Oversee delivery of technology-related projects, ensuring timelines, business expectations, and vendor responsibilities remain on track.<br>• Translate operational and business needs into clearly defined system requirements and work with partners to implement appropriate solutions.<br>• Monitor vendor performance, service quality, and issue resolution to support reliable day-to-day technology operations.<br>• Facilitate administration and governance activities related to Microsoft 365, Azure, Entra ID, Power Platform, and Microsoft Fabric in partnership with technical teams.<br>• Support system updates and business-driven technology changes by coordinating stakeholders, approvals, and implementation activities.<br>• Help ensure control, access, and security considerations are addressed during project planning and service coordination.<br>• Maintain visibility into business system performance, recurring support trends, and opportunities for process improvement.
- 2026-10-21T12:53:47Z
- New York, NY
- onsite
- Temporary / Contract
- 57.00 - 66.00 USD / Hourly
- We are looking for an IT Manager to support a Financial Services organization in New York, New York through a Contract engagement. This position will oversee core end-user technology operations, coordinate external service providers, and strengthen access, device, and productivity systems across the environment. The role is well suited for someone who can balance day-to-day IT administration with process improvement, security-minded oversight, and planning for continued office growth.<br><br>Responsibilities:<br>• Direct the work of third-party managed service providers to ensure reliable delivery of IT support and infrastructure services.<br>• Oversee employee onboarding and offboarding by preparing equipment, assigning system access, and removing permissions in a timely manner.<br>• Administer Windows-based desktops and laptops, maintaining performance, configuration standards, and user readiness.<br>• Support a workplace where employees operate across multiple devices and endpoints, ensuring consistent access and functionality.<br>• Manage Microsoft 365 applications and related collaboration tools, including account administration and user support.<br>• Evaluate and organize administrative privileges, user roles, and security settings to improve control across systems.<br>• Contribute to governance of AI-enabled tools by managing access permissions and helping define appropriate usage controls.<br>• Lead efforts to move legacy or remotely managed environments toward cloud-based identity and access management solutions, including Microsoft Entra ID.<br>• Create and refine IT policies, documentation, and operational procedures while recommending technology improvements to support expansion.
- 2026-10-20T18:53:49Z
- Hoboken, NJ
- onsite
- Temporary to Hire
- 39.59 - 45.84 USD / Hourly
- <p>We are looking for a hands-on IT leader to support and strengthen technology operations for an education/ non profit client near Hoboken, NJ. This contract to hire role is ideal for someone with prior education or non profit industry experience who can balance day-to-day technical troubleshooting with broader oversight of systems, vendors, and a small support team. The role requires a strong service mindset, the ability to communicate effectively with faculty, parents, and school leadership, and the confidence to guide infrastructure-related initiatives while remaining actively involved in technical work.</p><p><br></p><p>Responsibilities:</p><p>• Provide direct technical support for staff and school users, resolving hardware, software, and connectivity issues in a timely manner.</p><p>• Oversee daily IT operations while leading and mentoring a small technology team to ensure dependable service delivery.</p><p>• Administer core systems such as Active Directory and device configurations to maintain secure and efficient user access.</p><p>• Coordinate with external vendors and infrastructure partners to support network performance, backups, and broader technology needs.</p><p>• Manage school technology platforms, including an ERP, and help ensure systems are aligned with operational requirements.</p><p>• Track, prioritize, and follow through on support requests using the existing ticketing process to maintain responsiveness and visibility.</p><p>• Support the maintenance and improvement of network, server, and endpoint environments across the campus.</p><p>• Communicate clearly with teachers, parents, and school administrators regarding technical issues, priorities, and solutions.</p>
- 2026-10-16T17:03:59Z
- Tempe, AZ
- onsite
- Permanent / Full Time
- 100000.00 - 125000.00 USD / Yearly
- We are looking for an experienced Database Technology Manager to oversee the stability, security, and performance of enterprise database environments in Tempe, Arizona. This role combines hands-on database administration with team leadership, requiring someone who can guide technical staff, improve operational standards, and communicate clearly with both technical and non-technical stakeholders. The ideal candidate brings strong Microsoft SQL Server expertise, a disciplined approach to backup and recovery planning, and the ability to support reliable database operations in a regulated setting.<br><br>Responsibilities:<br>• Lead the administration and day-to-day support of production Microsoft SQL Server environments, ensuring high availability, reliability, and consistent performance.<br>• Supervise and mentor technical team members, establish operational standards, and review database-related work for quality and accuracy.<br>• Manage core SQL Server services and features, including instance setup, Always On availability groups, backup and restore processes, SQL Server Agent, and Database Mail.<br>• Develop, maintain, and validate backup and disaster recovery strategies through regular testing and documented recovery procedures.<br>• Analyze database performance issues using execution plans, wait statistics, and tuning techniques to improve efficiency and system responsiveness.<br>• Create and maintain PowerShell-based automation to streamline administrative tasks and reduce manual effort.<br>• Oversee database security controls, permissions, and compliance practices within an audited or regulated environment.<br>• Produce clear technical documentation such as runbooks, incident summaries, and architecture recommendations for a broad audience.<br>• Support upgrade and migration activities across database versions when needed, while minimizing operational disruption.<br>• Participate in on-call support rotations and perform after-hours maintenance to sustain system availability.
- 2026-11-10T15:23:47Z